Customer Service Office

CURRICULUM VITAE

Nakshatra Chaturvedi

Contact no: +91-819*******, 701-***-****

Email: *******************@*****.***

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Address: Jahangir pur

Distt (Kasganj) U.P

Career Objective

Seeking a long time and prospective career and looking forward to a bright future in your esteemed organization.

Academic Qualification

Bachelor of Art (B.A.) from Dr Bhimrao Ambedkar University, Agra Passed in 15 .

Intermediate from Chaturvedi Inter College, Jahangir pur (affiliated to U P Board) Passed in 2011.

High school from Chaturvedi Inter College, Jahangir pur (affiliated to U P Board) Passed in 2009.

Behavioral Skills

Hard Working

Ability to work in any environment .

Self-motivated towards the work.

Education Qualification

1 Year computer Knowledge .

Idea Cellular LTD ActivationOfficer(ServiceDelivery) fromSEP2014 Till October 2017

Process Adherence:

Responsible for customer service in kasganj Zone.

To maintain targeted TAT for prepaid service.

Handling queries and complaints from sources such as PPD’s, TSE and TSM.

Managing end to end document pickup from distributors through various locations and resources.

Ensure receipt of CAF's from Distributor office.

Audit the form as per laid down parameters to ensure compliance.

Ensure non compliant forms are not activated and returned back to distributor after scanning/Photo copy and updating the reason for non compliance.

Sign all compliant forms after proper verification of data and handover the forms for further process.

Agency Management:

Spoke office basic requirement like Infrastructure, adequate Manpower and connectivity.

Distributor Beat Schedule, In warding, L 2 audit, Data entry as per defined process.

Responsible for MIS & service delivery within committed time frame.

MIS & Reporting work.

Regulatory:

Regulatory Compliance against directives issued by regulator, as per corporate guideline .

Current working in Viva Holiday planer Noida

2 year's experience in Viva holidays from 2018 to 2020 March

Viva Holidays is a travel company.

Personal Details

NAME : Nakshatra Chaturvedi

DATE OF BIRTH : 14/10/1993

GENDER : Male

MARITAL STATUS : Single

FATHER’S NAME : Mr. Gaurav Chaturvedi

MOTHER’S NAME : Mrs. Nisha Chaturvedi

PERMANENT ADD. : Moh-vill +post jahangirpur Distt kasganj(UP)

Declaration

I hereby declare that all the mentioned particulars are true, complete and correct to the best of my knowledge and belief.

Place: Kasganj (NAKSHATRA CHATURVEDI)

Date:

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