Front Office Customer Service

BHARAT CHHABRA

Intern at The Leela Ambience Gurugram Hotel & Residences A-96, Second Floor

Saraswati Vihar, New Delhi-34

BHARAT CHHABRA

Intern at The Leela Ambience Gurugram Hotel & Residences A-96, Second Floor

Saraswati Vihar, New Delhi-34

Linkedin.com/in/bharat-chhabra-3587621b2/

Linkedin.com/in/bharat-chhabra-3587621b2/

+91-837*******

+91-837*******

***********@*****.***

***********@*****.***

O B JE CT I V E

Dynamic proactive professional having aim to make career in Hotel Management field. Proven management and training skills and deep familiarity with Front Office, Food & Beverage and Housekeeping Department.

Self-motivated to consistently provide first-class service in line with stringent targets and deadlines.

SKILLS

• Fluent English

• Team Management

• Critical Thinking and Good Listening Skills

• Leadership Skills

• Customer Service Skills

• Time Management

• Handling Pressure and Disciplined

• Collaboration

EXPERIENCE

The Oberoi Sukhvilas - Management Intern Nov-19 to Dec-19

My major roles and responsibility were to assist and manage a team of six members and directly report to my supervisor, were I developed an expertise & knowledge in the following three departments:

• Front Office: Keeping a direct interaction with the clients and addressing their queries;

• Food and Beverage Service: Proven ability to keep the customer satisfied and providing fine class service;

• Housekeeping: Providing the guest a comfortable and an enjoyable stay

The Leela Ambience Gurugram Hotel & Residences – Intern June-18 to Nov 18

Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Possess practical experience in performing all kinds of clerical tasks in all the four major departments and collaborated with the Human Resource team in order to assist them in their major functions and provide value addition in the same.

My responsibilities also required me to work closely with the professional employees and assist my supervisors and maximized productivity by analyzing protocols and identifying areas for development.

EDUCATION

Course

Board/University

Percentage

Year

Bachelor’s in hospitality management

Gateway institute of Hotel Management

-

2021

XII Standard

CBSE – Rukmani Devi Public School, Rohini, New Delhi

73%

2017

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