Service Representative Customer

SALVADOR P. MACAUYAG

** *. ******* **., **** Talon Dos, Las Piñas City 1740

Tel. No. (02) 7799-7379

Cell No. 090*-***-****

Email: ***********.**@*****.***

OBJECTIVE:

To secure a position as a Customer Service Representative or in a Computer related field that will enable me to expand my areas of responsibilities with further career potential.

WORK EXPERIENCE:

May ’17 - Nov ’19 VXI Global Holdings Inc (MOA SIte)

Account Associate

ISM - Platinum

Nov ’16 - Jan ’17 Altisource Business Solutions, Inc.

Account Associate

Lead Conversion Specialist

Sept ’15 - Sept ’16 Convergys (Alabang 1 Site)

Account Associate II

Customer Resolution Specialist (Directv)

- handle high frequency calls and repeat calls to resolve concern and to provide long term solution to prevent callback

- Also handles Billing, General Inquiries & Sales (BGIS)

Nov ’13 - Feb ’14 The Designs People Inc.

IDX Assistant

Jun '08 - Feb. ‘10 ORB, Inc.

Document Analyst (Team Leader)

- Attend to project orientations as required

- Directly leads in the implementation, monitoring and

review of processes within production

- Monitors quality & accuracy performance of my

subordinates with respect to set standards

May '06 - Apr. '08 SNR Data Services

Document Analyst

- Coding, checking editing and scanning of documents

in relation to the instruction of the given project

Sept. '04 - Apr. '06 MyTab Data Conversion Services

Document Analyst

- Coding, checking editing and scanning of documents

in relation to the instruction of the given project

Mar. '03 - Aug. '03 Cipher Link Data Services

Data Specialist

- Coding, checking editing and scanning of documents

in relation to the instruction of the given project

Jun. '02 - Nov. '02 San Miguel Rengo Packaging Corp. (SMRPC)

Production Line

Apr. '99 - Jun. 2K Tas Trans Corporation

Air-Con Bus Conductor

Feb. '97 - Jun. '97 DPL Semicon Specialist

Technical Operator

Apr. '92 - Sept. ' 92 La Suerte Cigar & Cigarette Factory

Production Line

EDUCATION:

Jun. '95 - Mar. ' 97 Int'l. Electronics & Technical Institute (IETI)

Computer Technician & System Management (CTSM)

Apr ’11 - Jun ’11 Las Piñas Manpower Training Center

Shielded Metal Arc Welding (SMAW)

EXAMINATION TAKEN:

Career Service Sub-Professional Examination (CAT)

Rating: 80.28%

Place: CSC-RO4 Quezon City

NC II (SMAW) & Welders Performance Qualification Test

Rating: 80% (Class B)

Place: JS Intramuros Training Center, Inc.

Date: July 04, 2011

PERSONAL DATA:

Age: 48 Yrs. Old

B-Date: April 21, 1972

B-Place: Manila

Height: 5'10”

Weight: 165 Lbs.

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