Engineer Customer Care
Resume:
Confidential C
CHANDRAPRAKASH D
***********@*****.***
Career Objective - Desire to work in a challenging ambience that feeds my thirst for cognizance and innovation to develop my competence.
Professional Experience
Overall Experience: 6+ Years
Currently working as Diagnostics and validation engineer for Renault and Nissan vehicles at RENAULT NISSAN TECHNOLOGY AND BUSINESS CENTRE PVT LTD from APR’17.
Worked as Technical advisor in FPL Hyundai for 1.5 years from Dec’15 to Mar’17.
Worked as Service advisor in KUN Hyundai for 2.4 years from July’13 to Nov’15 Roles and Responsibilities & Areas of Exposure
Renault Nissan Technology Business Centre India PVT. ltd
(April 2017 – till date)
Working as Diagnostic and validation engineer.
After-sales diagnostic Tool Development and Validation with Vehicle and Test bench.
Ability to validate RENAULT, NISSAN and MITSUBISHI vehicles by using Diagnostic tool.
Performing validation in RENAULT NISSAN and MITSUBISHI vehicles by Diagnostic tool ”ADT”- Diagnostic trouble code, Actuator command, Parameter, Reprogramming, auto configuration and key paring etc...
Creating and validating vehicles by guided, fault finding and symptom diagnostic method for DTC.
Able to do log file analysis & DED DFS documents.
Preparation of Diagnosis procedure for Renault vehicles.
Log analyzing of each ECU’s using BUILDER tool and fix the NRC codes in Diagnostic contents at the time of validation and market feedbacks
Knowledge about Renault parts ordering tool NewDialogy.
Validating New Projects & Serial life Projects in ADT and NewDialogy.
Assist in solving the technical problems at dealer end about Diagnostic tool and diagnostic procedures.
Supporting CIR for the diagnostic related concerns.
Ability to take the problematic vehicle in WEBEX remote session and clearing the issue.
Supporting Techliner and Co-tech for diagnostics procedure.
Providing Codes for Radio and Immobilizer.
Supporting the dealer network for programming and auto configuration through online and offline mode..
Providing patch files to carry out the repair in case of any error in Diagnostic tools.
Working on GRADE – X Mobile, ADT development projects. Confidential C
FPL HYUNDAI, VANAGARAM, CHENNAI. (TENURE –DECEMBER2015— MARCH2017)
Worked as Technical adviser and road tester.
Test drive vehicle to understand the problem in vehicle and guidance to solve the issues.
NVH Testing and analysis
Working according to customer requirement.
Finding the diagnostic issue and solving by diagnostic tool guidance.
Analyzing the electrical and NVH issues solving it with the help of wiring diagrams and technical documents.
Failure parts analyzing and claim through warranty process from HMIL.
ULC Software updates & diagnosing issues in infotainment systems(USB, Bluetooth, Android Auto/car play, Navigation, Apps…etc).
Preparing and sending the technical product report for warranty defective materials.
Handled customer care team to solve the post service quality issues.
KUN HYUNDAI, PALLIKARANAI, CHENNAI. (TENURE –JULY2013—NOV2015)
Worked as Service advisor.
Receiving and advising the customers according to their service need.
Informing estimation cost and time to complete repairs and deliver the repaired vehicle on time with customer satisfaction.
Providing customer, the maintenance menu tips and techniques on maintaining their vehicles.
Post service follow-up calls monitoring and complaints handling.
Closing the received complaints on time and making the root cause to avoid in future.
Working on diagnostic issues with the floor team to solve it with the help of the diagnostic procedures and the repair manual.
Tools knowledge
Alliance Diagnostic Tool
AGCD
CPDD
OSD
DDT2000
R-Actis
WebEx
New Dialogy
Confidential C
Technical trainings
E-Module-Technical training as per Hyundai Training Module.
Infotainment training(Navigation, Apps, Map update, Android Auto, USB, Bluetooth) (HMIL).
Service Advisor - Level III. (HYUNDAI MOTOR INDIA LTD).
Premium Cars Training. (HYUNDAI MOTOR INDIA LTD).
Technical Training (HYUNDAI MOTOR INDIA LTD).
QA/QC (Quality Analysis & Quality Control) course (HYUNDAI MOTOR INDIA LTD).
CRM – Level 1 course completed (HYUNDAI MOTOR INDIA LTD). Educational Qualification
B.E ELECTRICAL Engineering in Sri Ramanujar Engineering College from Anna University Chennai, with CGPA 5.7, Year 2009-2013.
Higher Secondary Certificate (HSC) Vocational – AUTO MECHANIC from Palani gounder Hr. Sec School Pollachi, with 85.5%, Year 2009.
Secondary School Leaving Certificate (SSLC) from J R C Hr. Sec School Palani, with 82.5%, Year 2007.
Skill Set
Developing & Validation requirements of automotive.
Analyze and Troubleshooting the Problems during development phase.
Experience in project management.
Planning & scheduling the activities to align with vehicle milestones.
Able to work as a CFT member with all streams and ensuring the requirements are delivered at right time.
Declaration
I do hereby declare that the particular of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Place: Chennai Signature: Chandraprakash
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