Sales Customer Service

Nedeen Gaguancela

773-***-**** E: ********@*****.***

Chicago, IL 60618

PROFESSIONAL SUMMARY

Experienced leader offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

ACCOMPLISHMENTS

Sterling Pearson award 2019.

Coach of the year 2017 with H&M.

Increased sales by coaching department managers on new customer standards.

Promotion of total 10 colleagues (Sup,DM,VS).

Success in reaching two stores to store Operations.

Top five store as SM

Rank number one in Sales out of 18 stores with in district.

SKILLS

Maximizing Profitability

Mathematical aptitude

Merchandising

Strategic Planning/ Thinker

Analytical problem solver

Team leadership and coaching

Training and Development

Excellent customer service skills

Operations

Sales Reporting

WORK HISTORY

STORE MANAGER 09/2017 to CURRENT

Hennes & Mauritz Hialeah/Northbrook, FL/ IL

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Managed, hired and developed top talent to strengthen workflow and productivity.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

DEPARTMENT MANAGER 08/2016 to 05/2017

Hennes And Mauritz Hialeah, FL

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Continuously encouraged all employees within all department to present positive, exemplary image to customers through direct and indirect customer service

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

SERVER 09/2011 to 09/2012

Trattoria Il Migliore Miami Gardens, FL

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

DATA ENTRY PROCESSOR 10/2009 to 12/2011

Learn It Systems Doral /Miami, FL

Outlined appropriate processes and procedures to fulfill and complete inquiries.

Organized, sorted and checked student input data against original documents.

Added documents to file records and created new records to support filing needs.

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Scanned documents and saved in database to keep records of essential organizational information.

EDUCATION

Bachelor of Science General Studies/ Biology 05/2015

Barry University, Miami, FL

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