Customer Service Manager
Resume:
Rovena Sepra Paghunasan
Address: Blk * Lot ** Eusebio Ave. Barangay Pinagbuhatan, Pasig City
Mobile number: 097******** / 091********
Email address: ***************@*****.***
QUALIFICATIONS
Graduated from Arellano University, Pasig City
Passed the Philippine Licensure Examination for Teachers (PLET)
Extensive teaching experience obtained at APEC Schools Inc.
Experience in Teaching English as a Second Language at EPost Edu Center
Trained in teaching English through the internship program at Eusebio High School
Trained in Developing Future Educators and Leaders at Arellano University, Pasig City
Customer Relations and Marketing experience acquired at Golden Arches Corporation
Skilled in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook
Trained in technical as well as research work
Proficient in English and Filipino
WORK EXPERIENCE
Customer Service Representative IBEX Global Solutions June 2019 – Present
Manage incoming calls from customers.
Assess customer’s needs and guide the customer accordingly.
Maintains acceptable call lengths while remaining friendly, informative and helpful.
Develop and maintain positive client relations required to ensure superior client satisfaction.
Maintains productivity and quality standards.
Demonstrates appropriate sense of urgency for customer responses.
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Enter information into our database and ensure consistency and accuracy.
Ensure confidentiality and accuracy of internal and external data. Junior High School Learning Facilitator APEC Schools Inc. June 2015 – June 2019
Administer instructional activities and lessons among students
Use relevant technology and various materials to support educational activities
Provide appropriate feedback on student work
Evaluate student performance and monitor their progress
Help students to discover their talents and improve their capabilities
Manage student behavior and maintain discipline by enforcing school policies
Implement disciplinary measures when necessary
Communicate to students, parents and colleagues for student needs and learning enhancement
Maintain accurate records of student assessments and attendance
Organize and partake in student extracurricular activities
Participate in parent meetings, school meetings and company training
Learn new teaching methods and strategies continuously English as a Second Language Teacher Epost Edu Center April 2014-October 2014
Teach English to foreign learners online
Prepare and implement syllabus, write monthly progress reports, participate in team activities
Deliver high-level teaching methodologies and strategies using our curriculum
Interact in a friendly and patient manner with students.
Make action plans for students’ long-term development.
Actively participate in knowledge and skills development activities Service Crew Member Golden Arches Corporation June 2012 – March 2014
Promote teamwork towards achieving the business goals of the restaurant
Assist other crew members whenever called upon to do so
Demonstrate proper procedure on constant basis
Understand the contents of the Crew Essentials handbook provided by McDonalds and consistently follow the instructions laid out in it.
Follow the instructions as laid down by the licensee, manager, crew trainer or any other authorized person.
Act as McDonalds brand ambassador every time and everywhere. EDUCATION
Arellano University, Pag-asa St. Caniogan, Pasig City Bachelor of Secondary Education Major in English June 2010 - March 2014
M.B. Asistio High School, Kaularan Village, Caloocan City November 2009- March2010
Star of Hope Christian School, Barangay San Lorenzo, Taytay Rizal June 2005 - March 2009
Nagpayong Elementary School, Barangay Nagpayong, Pasig City June 1999 - March 2005
CHARACTER REFERENCE
Shiela Garcia
Team Manager
IBEX Global Philippines
Shirly Fajarito
School Head
APEC Schools
John Paul Abellera
Master Teacher
APEC Schools
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