Sales Customer

Amber Strayhand

Cell: 714-***-**** Email: **********@*****.***

OBJECTIVE:

To use my expertise, detail-oriented abilities and customer service skills in an administrative position.

EXPERIENCE:

Flexprint LLC, Costa Mesa, CA July 2019 to Present Administrative Assistant to Vice President of Sales at Century Division Office Placed on furlough due to Covid-19

Coordinate all meetings and catering.

Calendar meeting invitations and manage calendar.

Assisting sales team to make sure docs in file are accurate for funding.

Meter spreadsheet in excel for overages.

Pull and request invoices, trade-ups, buyouts and bank statements for sales team.

Request and complete credit application for sales team.

Create customer in E-Auto.

Order toner in E-Auto and fulfill with third party vendor.

Communicate with AR and AP department when received payment from customer.

Enter meter reads in E-Automate for billing.

Create and close dispatch tickets in E-Automate.

Answer phones and process office mail.

CBE Office Solutions, Irvine, CA July 2018 to July2019 MPS Help Desk Technician

Correspond via email and phone with sales team, meter department, technicians and customers.

Install print audit meter collection software on PC or server to monitor meter collection and toner levels.

Work with customer to have meter form signed and put into customer file.

Create customer account and toner alerts for print audit.

Communicate with meter department and sales team when machines are stale.

Data entry and meter reads in e-automate for billing.

Create and close dispatch tickets in e-automate.

Create call notifications for next day deliveries for deployments.

Send out project notifications to customers via email and include sales team.

Accurately enter supply orders via email, phone or online in a timely matter.

Providing customer support for missing shipment and proof of delivery of toners.

Interface with customers and multiple departments.

Provide customer sales quotes on toners, imaging units/drums, staples for copiers and printers.

Verify toner levels manually and in database supply intelligence system. Lexmark International, Irvine, CA September 2010 to June 2018 Service Operations Analyst supporting Customer Operations Manager

Distributing company reports to service operation managers.

Assisting service operation manger’s on deploying devices at customer facilities.

Providing customer support for return, miss-shipments, DOA, and proof of delivery of printers.

Making sure charts in excel document are accurate for operations team and customer.

Interface with customer and other departments

Inputting correct data in remedy database system.

Uploading reports, from Lexmark internal database systems

Manually ordering Kyocera toner for client.

Reason for leaving: Company layoff

NPV Advisors, Newport Beach, CA November 2008 to September 2010 Research Associate

Scheduling and tracking assignments on calendar excel and internal networks for associates offices.

Reviewing associates billings in excel for each quarter making sure it reconciles

Sending invoices and engagement contracts to clients, associate teams, directors, partners

Interface with customer and multiple departments.

Assisting directors and associates making sure word document reports and excel analysis are accurate

Uploading reports, Argus, executive summary into external database systems

Coordinating company move from one office to another

Responsible for ordering all office supplies

The Impac Companies, Irvine CA October 2005 to October 2007 Contract Analyst / Eligibility Auditor / Administrative

Prepare actual loss analysis and scratch and dents

Foreclosure bid file preparation

Monitor and responding to contract admin incoming e-mails from investors and correspondents

Prepared files for legal

Prepared repurchase/broker letters

Audit loans received for purchase to ensure data is accurate and complete and meets compliance requirement.

Ensure that sellers adhere to the individual delegated levels

Determine which files need to be reviewed by quality control

Impac University - Courses on legal compliance, stress management, team building Reason for leaving: Company layoff

Skills

Computer: Microsoft Excel, Microsoft Word, Power Point, SAP, Remedy, E-Automate, Celfast, Laserfiche, Bomgar

Education

Foutain Valley High School Graduate

Golden West College

Contact this candidate