Assistant Customer Service

Cari Pisano

**** ***** ***** **. *****, OH ***** 419-***-****

Experience

Jan. 2020-Present Youth Development Professional

Boys and Girls Club of America; Vermilion, OH

Prepare youth for success.

Assist the Program Director to run programs, activities and services for the youth.

Create a club environment that facilitates the achievement of youth experiences.

Ensure a healthy and safe environment.

Assist the Program Coordinator in evaluating programs, services and activities.

Attend staff meetings and provide feedback for program.

2019-2020 JOB COACH/JOB DEVELOPER

Step by Step; Vermilion, OH

Job Coached individuals with challenges helping them to successfully reach their goal of independent employment in the work place.

Job Developed plans and services meeting clients in multiple locations including Cleveland, Lorain and Erie County on a weekly basis to help my participants succeed in finding and obtaining employment, interviewing skills and other services needed to help my participants succeed in their employment goals.

2017 - 2017 Marketing Interviewer

Direct Opinions; Independence, OH

Professional representation of the client’s organization.

Business professional with marketing skills and customer service.

Home-based interviewer providing live interviews to customers.

Performed client surveys according to interviewer instructions and survey script.

Completed projects within the designated time frame of the data collection phase of each project.

Accurately captured responses.

Documented all survey comments with full sentences, proper grammar, spelling and punctuation.

2016-Present Published Author/Business Marketing Consultant/

Public Speaker; Huron, OH

•Published Author.

•Responsible for business development, advertising, marketing, book signings.

•Documentary, filming, interviewing, movie.

•In the midst of making a documentary off of my book and a health advocate doing fundraisers, billboards, radio talk shows and any type of awareness or medical forum raising awareness and inspiring people.

•Public speaker for Fireland’s Positive People and the Cleveland Clinic.

2012- 2016 School Public Relations Consultant and Administrative

Assistant

EHOVE Career Center; Milan, OH

•Served as information liaison between the total school system and the community at large, represents the district within various community organizations.

•Served as liaison person between the district and the news media and supervises the production and distribution of news releases.

•Conducted interviews for instructors/students; authored articles to local newspapers.

•Responsible for supervising EHOVE website bloggers.

2015-2015 Aflac Insurance

Sandusky, OH

Worked directly with business owners to deliver healthcare and other benefits for their employees.

Conducted meetings with employers to customize programs to meet their benefits needs.

Enrolled interested employees.

Continued to service employees by renewing policies.

Gave presentations showing how an employee can receive direct cash benefits should a covered accident or sickness occur.

2010- 2013 Ballroom Dance Instructor/Owner

All About Dance Productions; Huron, OH

•Responsible for business development including marketing, promotion, sales, and lessons.

•Promoted through venue collaboration, interactive public appearances, and showcases.

•Recognized as “Business of the Week” by Chamber of Commerce.

•Featured in newspaper for teaching ballroom fundamentals to teenagers with disabilities.

2000-2013 Front Desk Clerk/Sales Coordinator

Sawmill Creek Resort; Huron, OH

•Spearheaded sales, marketing, advertising, and customer service for regional/national dance competitors.

2000-2007 Receptionist for Dean’s Office

BGSU Firelands College; Huron, OH

•Promoted from Administrative Assistant to Receptionist for exemplary performance.

•Administrative responsibilities.

Education

2001 Associate in Administration

BGSU Firelands College, Huron, OH

2012 Medical Transcriptionist Certificate

2015 Ohio Agent’s Health and Accident Insurance

2016 Certificate: Ohio Peer Specialist

Lorain Community College

2018 Sterile Processing University, CBSPD

2019 Certified Personal Trainer

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