Manager Customer Service

William B. Farmer

***** ***** **** · Belleville, MI 48111 · 734-***-**** · adem6o@r.postjobfree.com

Facility Management Professional

Seasoned building management professional, with over 25 years experience in maintenance and operations field. Experienced in multiple building oversight; including the management of skilled maintenance staff, scheduling of preventative maintenance and contract negotiations with vendors.

Project Estimates Management

Multiple Facility Oversight

Budgeting & Cost Analysis

Electrical Maintenance

Skill Training & Updates

Construction & Renovation

Excellent Customer Service

Management & Supervision

Operational Effectiveness

Key Skills Assessment

Management and Maintenance Oversight –Experienced in building maintenance, construction, renovation, and health and safety standards. Experienced in managing up a staff of 75 FTE, with 12 direct reports, including trades people, janitorial, and administrative personnel, while managing a budget exceeding $14M.

Technical Skill And Training – Over 30 years total experience with electrical services, maintenance, and building operations. Capable of providing technical training to new hires and addressing new training for upgraded equipment as technologies advance.

Professional Experience

CBRE-WORK PLACE SOLUTIONS-VAN BUREN, MI

FACILITIES MANAGER AUGUST 2015-PRESENT

Facility Manager responsible for daily operation and maintenance of eight General Electric sites throughout the states of Michigan, Indiana and upper Wisconsin. Including a 248,000 SF, three building office complexes in Van Buren MI.

Monitor and prepare site budget

Maintain CMMS and ensure daily repairs and maintenance

Oversee janitorial services

Implementation of preventative maintenance system

Schedule testing of building life safety systems

Maintain and assign seating

Project Management of construction/renovation projects as needed throughout the portfolio

Oversight of Health and Safety compliance

Site security oversight, including guard management

Wayne County, MI – Department of Public Service

Assistant Divisional Director of Equipment- APRIL 2014– AUGUST 2015

Under the direction of the Divisional Director and directly responsible for the oversight and daily operation of the Equipment/IPPM division.

Monitor and prepare the $10M budget including monthly and quarterly reviews

Oversight of the Equipment Repair, Property Management and I.P.P.M (Stockroom warehouse)

Assist with personnel matters, including hiring, termination, enforcing policy and administering progressive discipline.

Assist the director with establishing and maintaining division policies, procedures and work rules

Oversee performance of periodic fleet review to provide replacement recommendations. Act as liaison with the various departments within the County and represent the division at Commission meetings

Conduct staff meetings, direct and coordinate the efforts of 11 department managers/supervisors

Plan and issue work schedules, prepare technical specifications for capital improvement

Assist the director with organizing $4M equipment purchases and assist in preparation of annual budgets

Prepare cost analyses to determine the best option for a repair or purchase

Assistant Divisional Director, Buildings Operation and Maintenance-2011 – 2014

Coordinating day-to-day operations at 22 facilities within the county, including daily maintenance, janitorial, facilities management, renovations, health and safety, security, building systems, periodic statutory testing, and inspections.

Facilitating the implementation of processes; making recommendations, improvements to assigned facilities, for the purpose of delivering services in conformance with established guidelines.

Maintaining documents, files and records, such as inspections, time sheets, work orders and requisitions, supplies, chemical storage, crisis management data, and key controls.

Managing a budget of $14M, achieving department objectives and goals within budget and with maximum efficiency. Responsible for reducing overtime by $700K over a two-year period.

Participating in training and providing team leadership; preparing written materials such as work orders, requisitions, evaluations, personnel records, inspection records, snow removal records for the purpose of documenting activities, providing written support and conveying information.

Responding to immediate safety and operational concerns for the purpose of taking appropriate action to resolve immediate safety issues and maintaining a functioning environment.

Supervising and assigning personnel, including hiring, evaluating, terminating, scheduling and coordinating/reviewing activities, professional development/training/orientation, and advising, department/district objectives, and ensuring the provision of excellent customer service.

Master Electrician Wayne County– Detroit, Mi 1997 – 2011

Education

Associate Degree in Applied Science, Lake Superior State University, 2005

Certificate in Facilities Management, Ferris State University 2015

Certificate of Achievement in Electricity, Palomar College 1990

Facility Manager Certification, CBRE. 2018

License and Training

Michigan Licensed Master Electrician #6214217

Apprentice Inside Wireman IBEW Local 569 San Diego, CA 1986-90

Professional Memberships and Skills

Member of Government Administrators Association

NECA Advanced Electrical Estimating

3M Qualification in Fiber Optic Termination and Cabling

Veteran U.S. Navy

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