Customer Service Assistant

Bailey Re

Seattle, WA 360-***-**** *********@*****.***

EDUCATION

Bachelor of Science in Chemistry, Minor in Criminal Justice September 2017 – June 2020

Seattle University, Seattle, WA

Coursework in Calculus, Laboratory Safety, Organic and Physical Chemistry, Instrumental and

Quantitative Analysis

Dean’s List: 2019-2020

Associate of Arts September 2015 – June 2017

Olympic College, Bremerton, WA

Dean’s List: 2015-2017

Presidents Education Award: 2017

WA State Honors Award: 2017

Coursework in Calculus, Spanish and Chemistry

LABORATORY EXPERINECE

Volunteer Research Assistant March 2019 — June 2020

Chemistry Department, Seattle University, Seattle WA

Dr. Kristen Skogerboe research group

Develop research project to quantify the organic compound 3-isopropyl-2-methoxypyrazine (IPMP)

Conduct research using GC-MS to detect IPMP in single origin coffee beans

Compare quantities of IPMP to olfactory analysis of coffee beans

Compile and analyze data using ChemStation

Instrumental Analysis (Academic Course) Spring Quarter 2019

Chemistry Department, Seattle University, Seattle WA

Understanding instruments and their limit of detection/limit of quantification

Calibrate instruments such as accelerated solvent attraction and gas chromatograms

Investigate analytes

Quantitative Analysis (Academic Course) Winter Quarter 2019

Chemistry Department, Seattle University, Seattle WA

Develop independent laboratory skills

Develop laboratory techniques for experiments and sample clean-up

Analyze trace levels of materials using standard addition and spiking methods with GC-MS

OTHER EXPERIENCE

Hostess October 2019 — Present

The Cheesecake Factory, Seattle, WA

Greet guests and answer questions about timing, menus, and take-out options

Show guests to their table

Answer the telephone and take reservations

Medical Records

Kitsap Children’s Clinic, Silverdale, WA March 2018 — September 2019

Organize files and scan important documents

Importing data to online files

Working with confidential information

Sales Floor Associate April 2016 – January 2018

Famous Footwear, Silverdale, WA

Applied customer service skills by greeting customers

Worked independently unpacking shipment and stocking shelves

Gained knowledge on merchandise to better serve customers

RELEVANT SKILLS AND ACTIVITIES

Experience with gas chromatography - mass spectrometry, liquid chromatography and NMR

Familiar and able to synthesize data with ChemStation

Maintain GC-MS instrument to certify optimum operating conditions

Experience with distillation and solvent extraction

Experience with synthesizing molecules

Efficient written and oral communication

Knowledge of Microsoft Office (Word, Excel, PowerPoint)

Self-motivated, organized, reputable time-management skills and strong work ethic

Quick learner with an ability to think critically while multitasking

Work well independently as well as in teams

Make-A-Wish Allstate Hot Chocolate 15k/5k, Volunteer (March 2019)

National Student Leadership Conference (July 2016)

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