Manager Customer Service

PROFESSIONAL SUMMARY

I am experienced in customer service and management. Currently, I am looking for a challenging position that I can continue to learn and grow in my career. One that offers a comprehensive learning environment where I can add value from my knowledge and experience to a team while continuing to grow as a leader

SKILLS & AREAS OF EXPERTISE

Performance Tracking and Evaluation Customer, Service Leadership Mentoring, Employee Engagement

Operations Management, Conflict Resolution, Investigations, Employee Training, Team Player

Detail-oriented. Microsoft Office, Strong Written, Verbal Skills and Presentation Analytical skills.

Aircraft records analyst US Navy and Civilian airlines

EXPERIENCES

American Airlines, Miami, Fl. / Phoenix, AZ / Atlanta, GA 2015– Present

Customer Service Manager Operations

•Resolve operational problems during tour of duty

•Experienced in TWU & IAM contracts

•Write delay analysis and irregularity reports

•Interact with my team and provide guidance on performance issues.

•Encourage employee teamwork to generate and implement individual and team's best ideas

•Communicate with managers, peers and team members.

•Administer company policies and procedures

•Resolve operational problems during tour of duty

G4S Secure Solutions USA, Miami. FL Jun 2006 – March 2015

Project Manager

•Supervise and oversee security officers who protect private property against theft and vandalism

•Act as liaison between client and management in all business matters

•Assist area manager in preparing yearly employee evaluations

•Prepare weekly schedules and coordinate employee vacations as well as prepare payroll for processing

EDUCATION & TRAINING

Academic Education: Florida National University Jan 2010 – Apr 2012

Military Background: Aviation Maintenance Administration Man (AZ), United States Navy

Bilingual: English / Spanish

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