Manager Customer Service

CURRICULUM VITAE

Hardeep Kaur

LIG-**,

Tulsi Niketan, Bhopura

Ghaziabad

EMAIL ID :- ***********@*****.***

CONTACT NO. 920-***-****

Objective:

Seeking a responsible position in an esteemed organization, eventually I aspire to reach at senior level applying greater sincerity and commitment. Moreover, Building dynamic career with professional awakening. Applying all skills and analytical abilities to exploit my potential to the fullest so as to contribute effectively to the goals of the organization and to learn more and more in life.

Work Experience:

Working in Delhi Duty Free in AIRPORT as Brand Ambassador (2018-2020) Worked in Café Delhi Heights in AIRPORT as ARM (2016-2018) Worked in DOMINOS PIZZA as SENIOR ASSISTANT MANAGER (2012-2016) Company : Jubilant food works Ltd. (Domino’s Pizza) Place : GTB Nagar, Delhi

Worked in PIZZA HUT as SHIFT MANAGER (2008-2012)

Rewards -

Provide best quality products and service to customers.

Got ‘BEST EMPLOYEE OF THE MONTH’ Award Two Times being as a Team member

Got ‘BEST CUSTOMER SERVICE’ Award Three Times being as a Team Member Knowledge -

Equipment, Customer, People, administrative handling.

Inventory Management.

Handling the team members.

Assisting customers and responding to customer’s complaints, requests, queries and comments.

Finding new way to improve sales, monitoring moving and nonmoving items.

Checking availability and monitor on the shelves.

Responsible for circulating various operations.

Preparing monthly roasters of the team.

Facilitating a pleasant and hassle free experience on the floor

Provide training and give new updates to the team.

Motivate & Lead a team. Responsible for overall team satisfaction and address employee issues.

Provide training about the product to team members on regular basis

Ensure Timely store Audits (Store Opening/Closing Checklist, Store Operations Index).

Promote succession plan & train store team as per standards

Formulate and Implement various plans for achieving sales targets

Maintaining the brand standards while interacting with the customers.

Handling Channel Support.

Acting as a second supervisor of the store.

Going for large corporate deals.

Responsible for short listing, appointing vendors for all related material after price comparative analysis.

Professional Qualification

Aviation and Hospitality Diploma one Course from VIINZS Academy Educational Qualification

.Graduated From Delhi University

. 12th Passed From CBSE Board in 2008

. 10th Passed From CBSE Board in 2006

Interest/Hobbies

Travelling

Interacting with new peoples

Listening Music

Skills

Good Managerial Skills like leadership, communication, motivation and interpersonal skills. Positive Traits

Hard working, Sincere, good Coordinator.

Personal Details

Date of Birth : 31sr October 1990

Sex : Female

Marital Status : Unmarried

Nationality : Indian

Language Known: English, Hindi, French (basic), German (basic) Father’s Name : S. Gursharan Singh

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