IT Engineer
Resume:
Moideen Shuhail
Dubai, UAE.
adem1i@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over 6 years of experience in IT Engineer.
Strong background in IT Engineer and IT Management.
Proven skills in Customer service, IT Management.
Professional communication skills include fluency in English, Hindi and Malayalam
Graduated in Bachelors of Computer Application
Computer skills include: - Certified in MS Office, A+, N+.
- CCNA
- Certification of completion in ITIL Foundation
- Certification of Completion in PMP
- Certification of Completion in Microsoft Azure Administration (Cloud System)
PROFESSIONAL EXPERIENCE
IT Engineer (Oct 2018 – Jan 2020)
Korea Hydro and Nuclear Power, Barakah Nuclear plant, Abu Dhabi, UAE
Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers.
Maintain accurate and complete documentations for company policies and procedures.
Prepare data spreadsheets, charts, graphs, and other documents as required.
Greet customers and address their requests.
Order and stock office supplies when necessary.
Resolve customer problems promptly and accurately.
Report any repairs and maintenances to maintenance team.
Maintain standard filing system for easy and quick document assess and retrieval.
Biometric Implantation assistant for the entry of the main plant
CCTV configuration and assistant in maintaining the working of CCTV
Updating security for the PC when the HQ implement new policy
Provide technical assistance to office staffs as needed.
Assist in software and hardware upgrades.
Add or update workstations for office staffs.
Perform routine PC maintenance and updates for performance efficiency.
Supervise and process help desk support requests.
Assist in maintaining Internet service, firewalls, and telephone systems.
Initiate process improvements to better answer user demands.
Auditing the PC assets and the security protocol
IT Support Engineer (Jul 2017- Jul 2018)
Ministry of Health and Prevention, Dubai, UAE
Monitor the performance of the computer system and address issues as they arise.
Worked directly with end-users to maximize efficiencies and user-friendliness.
Installed both computer hardware and software.
Performed quick printer configuration test if any issue arise.
Trained staff on new employee computer access protocol.
Answered new hire question regarding Microsoft Office.
IT Administrator (Sep 2016 - Apr 2017)
Barath Gas, Kerala, India
Answered inquiries from customers in person and on the phone
Investigated and solved any customer concerns
Provided IT support for the users.
Install, configure and maintain user desktop, printers, Ethernet cable and CCTV and other related equipments.
IT Support Engineer (Feb 2014 – July 2016)
SK Engineering & Construction co LTD, Al Jubail, KSA
Monitoring, managing, virtualization of Windows 2003 file servers.
Installing and configuring hardware and operating system and application with Symantec ghost.
Troubleshooting hardware, software and network to identify and correct malfunction and other operation difficulties.
Install, configure and maintain user desktop, file servers, printers, Ethernet cable, CCTV and other related equipments.
Crimping and cabling the entire network infrastructure for new offices.
Providing IT support to the staffs and end users.
Build and maintain the vendor relationship and manage the purchase of all the IT Hardware and software requirement.
Perform filing, data management, drafting and editing office memos.
Desktop Support Engineer (Sep 2012- Dec 2013)
Janata steels, Bangalore, India.
Install computer hardware and operating system on new systems.
Configure antivirus software to fully protect IT environment.
Provide technical support for software and hardware reconfiguration to aid in function customization.
Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues
Configuration of LAN connection and troubleshooting.
EDUCATION
Bachelor of Computer Application (Mangalore University, Karnataka, India)
References & Documentation Available on Request
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