Assistant Personal

TALIA HINSON

*******.**@*****.*** H: 731-***-**** 4631 Verne Rd, Memphis, Tennessee 38117

Summary

Motivated professional graduate looking to apply skills and knowledge in a growth-oriented position. Familiar with group and team operations and best practices. Able to learn new procedures quickly to maximize contributions. Demonstrated success in meeting customer needs, exceeding expectations and maximizing sales.

Energetic graduate eager to build professional abilities while gaining experience. Motivated, enthusiastic and friendly with strong communication and team work abilities.

Skills

Professional appearance

Customer service excellence

Issue resolution

Customer greeting

Customer relations

Order taking

Outgoing and enthusiastic

Excellent verbal communication

Customer assistance

Knowledge of wine and spirits

Written and verbal communication

Experience

Outback Steakhouse Memphis, Tennessee

Administrative Assistant

09/2018 - Current

Manually placed reservations answered by phone and email into the computer system.

Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

Served average of 90 customers daily at Outback Steakhouse restaurant.

Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.

Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.

Upsold other menu items to increase average check per person.

Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.

Received and paid all invoices for the business.

Received and sent in Petty Cash Receipts to JVP’s assistant.

River Oaks Memphis, TN

Hostess

09/2017 - 05/2018

Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.

Maximized table turns and rotated seating for optimal guest satisfaction.

Guided guests to appropriate seating for party size, provided with menus and silverware.

Spotted VIP customers immediately and provided special treatment, including preferred tables.

Kept track of seated guests and available seating using the computer system.

Answered telephone to provide establishment information and take party reservations.

Organized and maintained inventory area during periods of downtime to promote accuracy in finding items.

Southern Social Memphis, Tennessee

Server Assistant

09/2016 - 07/2017

Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.

Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.

Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.

Resolved complaints from guests by listening to issues and notifying restaurant manager.

Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.

Old Venice Pizza Company Memphis, TN

Server

09/2016 - 05/2017

Inquired about meal satisfaction with diners and collected feedback for kitchen staff and management.

Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.

Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.

Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.

Kept eating areas clean and neat by collecting trays, wiping up spills, restocking supplies and removing trash.

Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.

Managed closing duties, including restocking items and reconciliation of cash drawer.

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.

Lowes Jackson, TN

Cashier

04/2015 - 08/2016

Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.

Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases.

Reduced errors by reconciling cash drawer before and after each shift.

Bagged and wrapped goods sold to customers safely and carefully to prevent damage.

Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.

Scanned barcodes to process sales and share pricing information with customers.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Processed transactions by collecting cash, check and credit card payments.

Assisted customers by answering questions about merchandise, policies and concerns.

Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft.

Education and Training

University of Memphis Memphis, TN

Bachelor of Science in Criminal Justice

2019

Activities and Honors

Member, Alumni Association of Pi Beta Phi

First Generation

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