VP of Client Services
Resume:
RYAN JOHNSON
*******@*****.*** · https://www.linkedin.com/in/ryanjohnson317/
Experienced, adaptable leader looking to contribute to a forward-thinking organization in executive role, as a catalyst for positive change and continued improvement EXPERIENCE
4/2017 – PRESENT
GENERAL MANAGER, CASTLE GROUP MANAGEMENT
• Simultaneous management and successful completion of multiple multi-million dollar projects such as 40 year recertification, concrete restoration, elevator modernization and renovation, parking deck restoration and garage lighting.
• Cost controls and cost negotiation resulting in over $800,000 in savings to association
• Average annual increase in additional revenue to management firm of nearly 11%, with aggregate increase over 33%
• Successful renewal of management contract for an additional 3-year period
• Corporate Representative for Association in multi-million dollar hurricane claim and related law suit
• Recipient of multiple awards for safety, accolades, including leadership award for Hurricane Irma 1/2016 – 4/2017
DISTRICT MANAGER, KWPMC
• Oversight of 100-mile district of various associations, leading and mentoring 16 licensed managers and over 200 employees
• Simultaneous management and successful completion of multiple multi-million dollar projects in multiple sites such as 40 year recertification, concrete restoration, property grand openings, developer turnover, and interior renovations
• Cost controls and cost negotiation resulting in over $1.4 million in savings to associations
• Average annual increase in additional revenue to management firm of nearly 5% 4/2013 – 12/2016
MULITPLE, CASTLE GROUP MANAGEMENT
• Property Manager – Flagler Pointe – 4/2013 – 11/2013 o Management of 404 unit complex with high rise, garden style and commercial condominium units. Combined cost controls and revenue generation to generate
$122,000 surplus to be reinvested into property.
o Promoted to Senior Property Manager based on performance
• Senior Property Manager – West Palm Beach Market – 11/2013 – 9/2014 o Simultaneous management of Flagler Pointe and two additional properties in Palm Beach market, and a boutique ocean front beach club.
o Promoted to Regional Director based on performance 2
• Regional Director – Palm Beach County Towers – 9/2014 – 1/2016 o Grew region from five properties to nearly 10% of company’s overall employees, resulting in revenue increases over $5 million annually and created bench strength and succession plans in multiple locations
o Simultaneous management and successful completion of multiple multi-million dollar projects in multiple sites such as concrete restoration, new account turnover, interior renovations, elevator modernizations, pipelining, pool and pool deck renovations o Royal Service Committee member with direct and lasting contributions to service culture, training tools, and job aids including initial generation of the Daily Huddler communication template
12/2008 – 4/2013
ASST. RESORT MANAGER & DIRECTOR OF OPERATIONS, WYNDHAM DESTINATIONS
• Oversight of ocean front resort operations with multiple associations and combined annual operating budgets of nearly $13 million
• Creation of housekeeping department to take service in house. Cost reduction of $40,000 annually
• Improvement in all Key Performance Indicators at a minimum of 8%, some as high as 12%
• Ownership of Problem resolution initiative resulting in 5% annual reduction in Guests with Problems
• Brand Ambassador and Certified Service Trainer for Wyndham
• Operational task force member/leader for properties in South Florida and the Caribbean 5/2007 – 12/2008
DIRECTOR OF GUEST SERVICES, IL LUGANO SUITE HOTEL AND RESIDENCES
• Oversight of Guest Services for boutique hotel and condominium mixed use property operations
• Grand opening, generation and implementation of all front office, concierge, bell service, valet and private driver operations, policies and procedures
• Ownership of Problem Resolution and Process Improvement teams initiative resulting in 10% annual reduction in Guests with Problems and 15% problem resolution cost savings
• Creation and facilitation of Supervisory Development Workshop, resulting in promotion of multiple hourly employees to future leaders
11/2000 – 5/2007
MULTIPLE, STARWOOD HOTELS AND RESORTS
• Work in multiple facets of hotel operations including front desk, guest services, housekeeping, and Whatever/Whenever, and F&B in iconic brands like W, Westin, and Sheraton
• Participated in multiple hotel openings in New York, NY and Chicago, IL for W Hotels
• Operational task force member/leader in multiple brands, sizes and geographies such as New York, NY, Chicago, IL, San Diego, CA, to assist in hotel openings, brand conversions, union strikes and negotiations
• Brand Ambassador and Certified Service Trainer for W hotels and Westin
• Received multiple awards and promotions, including leadership award for September 11,2001 3
EDUCATION
MAY 2021
MASTER OF BUSINESS ADMINISTRATION, INTERNATIONAL BUSINESS FLORIDA ATLANTIC UNIVERISTY, BOCA RATON, FL
Current MBA candidate with expected completion May 2021. Current GPA above 3.6, while working full time as General Manager amid global COVID-19 pandemic MAY 1998
BACHELOR OF BUSINESS ADMINISTRATION, MARKETING
GEORGE WASHINGTON UNIVERSITY, WASHINGTON, DC
Dual major graduate in Business Administration and Marketing SKILLS
• Leadership and Communication
• Project Management
• Florida Licensed CAM since 2009
• CAI Accredited CMCA since 2016
• Microsoft Office and related software
• Multiple property management software
• Talent identification and development
• Notary Public –commission renews 10/2021
ACTIVITIES
• 4/2004 – 5/2007 – President – Lauderdale by the Sea Fire Rescue o Certified Fire Fighter I and EMT
o Replaced Broward County Fire, took in house, and saved the town over $1 million annually o Run business and financial aspects of the department o Liaison with City Manager
o Chairperson of Department Meetings
• Avid sports fan – Especially New Orleans Saints and New York Mets
Contact this candidate