CURRICULUM VITAE OF

Winnie Chuene Rankapole

Postal Address

**** **** ****** ******

EXTENSION 7

ATTRERIDGEVILLE

0008

Contact no: CELL 079-***-****

TEL: (H) 012-***-**** Email: adelz6@r.postjobfree.com

PERSONAL PARTICULARS

Surname : Rankapole

First Names : Winnie Chuene

Date of Birth : 11 February 1990

Gender : Female

Id number : 900**********

Drivers Licence : code 10

Career Objectives:

I am a very enthusiastic and determined young woman who embraces challenges. I am committed to achieving whatever goals I set for myself irrespective of whatever obstacles I may face along the way. Through my studying and working experience I had gain valuable employability skills that will assist me throughout my career life.

EDUCATIONAL INFORMATION (HIGH SCHOOL)

Qualification : Grade 12

Year : 2009

Institution : Mohlakaneng High School

City : Polokwane

Subjects passed : English, Sepedi, Mathematics, Geography, Life

Orientation, Life science

TERTIARY EDUCATION

Qualification : Information Technology (Technical Support)

Qualification Type : National Certificate

Institution : PC Training and Business College

City : Polokwane

Courses completed : Communication and Self Development skills, Advance Communication and Self Development skills, Basics of Networks, Advance End User Computing Volume 2, Help Desk Support, PC Hardware Support, PC ENGINEERING, Data Communication and Networking.

Year Completed : 2010

Qualification : Information Technology

Qualification Type : National Diploma

Institution : PC Training and Business College

City : Pretoria

Courses completed : NETWORKS’ VISUAL BASIC NETWORK, WEB TECHNOLOGY, E-COMMERCE, INFORMATION SYSTEM, LIFE SKILLS, and PROGRAMMING JAVA DATABASE

INFORMATION TECHNOLOGY PROJECT MANAGEMENT

QUANTITATIVE TECHNIQUES

Year Completed : 2012

Qualification : Information technology (Systems support)

Qualification type : National certificate

Institution : CTU Training solution

City : Auckland Park

Courses completed : Server network operating systems,

Network architecture fundamentals,

Advanced server systems, Computer Architecture,

Introduction to server network operation systems

HOBBIES AND INTERESTS

: Playing netball, reading and cooking

WORK EXPERIENCE

Employer : T-systems (internship)

Position : field service engineer (it support)

: Supporting Eskom

Period : 02 January 2014-to-30 June 2015

Major responsibilities : To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process

: To effectively perform IMACD Requests within the

Scope of the SLA

: To update, resolve or close incidents and requests on the service desk system on a daily basis

: Desktop and laptop setup,

: Connect user’s to scanners and docking stations,Installation of 3G cards,Set up wireless and VPN connections on machines

: SAP software installation and SAP printer configuration,

: Basic troubleshooting skills, Add machines to the domain

Employer : T-systems computer services

Position : field service engineer (it support)

: Supporting Eskom

Period : 01 July 2015 -to-present

Major responsibilities : To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process

: To effectively perform IMACD Requests within the scope of the SLA

: To update, resolve or close incidents and requests on the service desk system on a daily basis

: Desktop and laptop setup,

: Connect user’s to scanners and docking stations,Installation of 3G cards,Set up wireless and VPN connections on machines

: SAP software installation and SAP printer configuration,

: Basic troubleshooting skills, Add machines to the domain

: User administration (setup and maintaining accounts)

: To update, resolve or close incidents and requests on the service desk system on a daily basis

: To perform project related activities and tasks

: To perform ad hoc activities for other service lines as required

: To carry out preventative maintenance

: To effectively communicate and provide feedback to key stakeholders

: To maintain and improve customer satisfaction through first time incident resolution and quality service delivery

SKILLS AND ABILITIES

Through my work and life experience, I have developed the following skills and abilities.

Computer skills (Ms Office)

Speaking effectively

Decision making

Able to work as part of a team

Problem solving

Good interpersonal skills

Communication skills

REFERENCES

CONTACT PERSON : DEON VAN WYK

EMPLOYER : T-SYSTEMS

POSITION : MANAGER

CONTACT : 083-*******

WORK CONTACT : 012-***-****

CONTACT PERSON : Pauline Mthethwa

EMPLOYER : T-SYSTEMS

POSITION : FIELD SERVICE ENGINEER

CONTACT : 071-***-****

WORK CONTACT : 012-***-****

CONTACT PERSON : MR. MPHO MALEBYE

EMPLOYER : PC TRAINING & BUSINESS COLLEGE

CONTACT : 072-****-***

Contact this candidate