Engineer Service
Resume:
CURRICULUM VITAE OF
Winnie Chuene Rankapole
Postal Address
EXTENSION 7
ATTRERIDGEVILLE
0008
Contact no: CELL 079-***-****
TEL: (H) 012-***-**** Email: *******.*********@*****.***
PERSONAL PARTICULARS
Surname : Rankapole
First Names : Winnie Chuene
Date of Birth : 11 February 1990
Gender : Female
Id number : 900**********
Drivers Licence : code 10
Career Objectives:
I am a very enthusiastic and determined young woman who embraces challenges. I am committed to achieving whatever goals I set for myself irrespective of whatever obstacles I may face along the way. Through my studying and working experience I had gain valuable employability skills that will assist me throughout my career life.
EDUCATIONAL INFORMATION (HIGH SCHOOL)
Qualification : Grade 12
Year : 2009
Institution : Mohlakaneng High School
City : Polokwane
Subjects passed : English, Sepedi, Mathematics, Geography, Life
Orientation, Life science
TERTIARY EDUCATION
Qualification : Information Technology (Technical Support)
Qualification Type : National Certificate
Institution : PC Training and Business College
City : Polokwane
Courses completed : Communication and Self Development skills, Advance Communication and Self Development skills, Basics of Networks, Advance End User Computing Volume 2, Help Desk Support, PC Hardware Support, PC ENGINEERING, Data Communication and Networking.
Year Completed : 2010
Qualification : Information Technology
Qualification Type : National Diploma
Institution : PC Training and Business College
City : Pretoria
Courses completed : NETWORKS’ VISUAL BASIC NETWORK, WEB TECHNOLOGY, E-COMMERCE, INFORMATION SYSTEM, LIFE SKILLS, and PROGRAMMING JAVA DATABASE
INFORMATION TECHNOLOGY PROJECT MANAGEMENT
QUANTITATIVE TECHNIQUES
Year Completed : 2012
Qualification : Information technology (Systems support)
Qualification type : National certificate
Institution : CTU Training solution
City : Auckland Park
Courses completed : Server network operating systems,
Network architecture fundamentals,
Advanced server systems, Computer Architecture,
Introduction to server network operation systems
HOBBIES AND INTERESTS
: Playing netball, reading and cooking
WORK EXPERIENCE
Employer : T-systems (internship)
Position : field service engineer (it support)
: Supporting Eskom
Period : 02 January 2014-to-30 June 2015
Major responsibilities : To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
: To effectively perform IMACD Requests within the
Scope of the SLA
: To update, resolve or close incidents and requests on the service desk system on a daily basis
: Desktop and laptop setup,
: Connect user’s to scanners and docking stations,Installation of 3G cards,Set up wireless and VPN connections on machines
: SAP software installation and SAP printer configuration,
: Basic troubleshooting skills, Add machines to the domain
Employer : T-systems computer services
Position : field service engineer (it support)
: Supporting Eskom
Period : 01 July 2015 -to-present
Major responsibilities : To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
: To effectively perform IMACD Requests within the scope of the SLA
: To update, resolve or close incidents and requests on the service desk system on a daily basis
: Desktop and laptop setup,
: Connect user’s to scanners and docking stations,Installation of 3G cards,Set up wireless and VPN connections on machines
: SAP software installation and SAP printer configuration,
: Basic troubleshooting skills, Add machines to the domain
: User administration (setup and maintaining accounts)
: To update, resolve or close incidents and requests on the service desk system on a daily basis
: To perform project related activities and tasks
: To perform ad hoc activities for other service lines as required
: To carry out preventative maintenance
: To effectively communicate and provide feedback to key stakeholders
: To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
SKILLS AND ABILITIES
Through my work and life experience, I have developed the following skills and abilities.
Computer skills (Ms Office)
Speaking effectively
Decision making
Able to work as part of a team
Problem solving
Good interpersonal skills
Communication skills
REFERENCES
CONTACT PERSON : DEON VAN WYK
EMPLOYER : T-SYSTEMS
POSITION : MANAGER
CONTACT : 083-*******
WORK CONTACT : 012-***-****
CONTACT PERSON : Pauline Mthethwa
EMPLOYER : T-SYSTEMS
POSITION : FIELD SERVICE ENGINEER
CONTACT : 071-***-****
WORK CONTACT : 012-***-****
CONTACT PERSON : MR. MPHO MALEBYE
EMPLOYER : PC TRAINING & BUSINESS COLLEGE
CONTACT : 072-****-***
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