People Operations Specialists
Resume:
Jamie Marie Daniels
Jacksonville, NC 28540
Mobile- 910-***-****
Email: ***********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
HUMANA MILITARY
12/2017-PRESENT
Bldg. 59 Molly Pitcher Road
Camp Lejeune, NC 28546
Salary: 52,000 Per Year
Hours Per Week: 40
Supervisor: Hilary Signorelli
TRICARE Community Liaison II
Manages provider network by developing and maintaining relationships to drive business results across the service region. Provides introductions, service and education to network physicians/providers across all lines. Acts as a liaison among providers and HumanaMilitary departments and team members of Military Treatment Facilities. Helps achieve network goals by supporting implementation of the network Quality Improvement Program.
Provides customer service support for Military Treatment Facilities (MTFs) and TRICARE beneficiaries in specified geographical areas. Travels to various locations to present individual and group TRICARE information and briefings to diverse audiences that range from military General Officers to active duty members and their families to military retiree organizations.
THE SURGICAL CENTER OF MOREHEAD CITY
10/2017-12/2017
3714 Guardian Ave Suite W
Morehead City, NC 28557
Salary: $15.00 USD Per hour
Hours Per Week: 40
Supervisor: Cindy Miller
STERILE PROCESSING DISTRIBUTION TECHNICIAN
Knowledge of sterilization methods to clean instruments to prevent the spread of infectious and contagious diseases. Understand anatomy and physiology and apply basic principles of other sciences such as medical vocabulary, microbiology, disease control, interpersonal skills and the use of sterilizing equipment. Orders, restocks and decontaminates sterilization equipment and instruments.
Collects dirty equipment and instruments. Sort, loads, unload and decontaminates equipment and instruments according to procedures. Cleans, repackages, and sterilizes instruments. Assembles trays, basin sets, packages, instruments and equipment and prepares items for sterilization. Decontaminates, restocks and assembles case carts and surgical trays. Ensures specialty carts are stocked and ready for immediate use. Performs quality control through routine testing and cleaning to assure sterilization equipment and instruments are functioning properly. Inspects equipment, instruments, and packaging for cleanliness, defects and/or malfunctions. Documents sterilization cycle. Labels products with sterilization date. Performs other duties as assigned or required. Knowledge of sterilization supplies, equipment and instruments. Knowledge of organizing, containing, and transporting items of varying compounds, textures or quantities. Knowledge of transporting and disposing of hazardous materials and sharp objects according to hospital procedures. Knowledge of sterilization procedures of various equipment and instruments. Knowledge of wrapping and repackaging sterilized instruments. Skill in using sterilization equipment and instruments. Skill in arranging instruments on surgical trays. Skill in following written instructions and performing multiple tasks. Skill in establishing and maintaining cooperative working relationships with others. Knowledge of quality assurance/control methods, principles, and practices, product characteristics and repair methods and processes, inspection, test, and measurement techniques. Skill in interpreting and applying product specifications, technical data, regulations, policy statements, and other guideline materials, conducting studies and investigations, problem analysis, and developing logical and documented recommendations; written and oral communications; and establishing effective interpersonal relationships.
TYPICAL TASKS
Receives, inspects, sorts, disassembles, cleans, and disinfects individual instruments, instrument sets, and durable patient care equipment;
Assembles and tests instruments and durable patient care equipment, including rigid and flexible endoscopes, micro-surgical instrument sets, and powered instruments;
Inspects and tests operating telescopes, lenses, and cameras to ensure that these instruments perform appropriately.
Inspects, lubricates, and tests powered equipment to ensure that those instruments perform appropriately.
Inspects and tests micro-surgical instruments to ensure that those instruments perform appropriately.
Packages instruments, instrument sets, and durable patient care equipment for sterilization and/or storage in accordance with approved count sheets, including rigid and flexible endoscopes, micro-surgical instrument sets, and powered instruments;
Inspects instruments for defects, and tags them for repair, as applicable;
Sterilizes instruments, instrument sets, and durable patient care equipment in accordance with approved infection control policies and procedures;
Issues instruments, instrument sets, and durable patient care equipment in accordance with approved departmental policies and procedures;
Conducts biological and chemical tests of steam, ethylene oxide, peracetic acid, and low temperature sterilizers in accordance with the manufacturer's instructions, and the recommendations of reviewing agencies;
Affixes load control labels to all items subjected to sterilization processes;
Provides complete records of all items that are subjected to sterilization processes;
Monitors and documents all mechanical phases of sterilization processes;
Picks supplies, instruments, and equipment for surgical case carts in accordance with approved preference lists, and issues case carts to the Surgical Services Department;
Evaluates sterilized instruments and instrument sets to ensure that criteria for event related sterility is maintained, and returns items to the Central Sterile Processing Department for reprocessing, as necessary;
Monitors, orders, and accounts for disposable and reusable inventory items;
Conducts rounds throughout the medical center to monitor and retrieve instruments, instrument sets, and durable patient care equipment;
Communicates with user departments regarding special instrument, equipment, or supply requirements;
Acts as the first point of contact for user departments regarding problems with instruments, equipment, or supplies;
Prepares and issues emergency case carts, supplies, equipment, and instruments on demand;
Issues medical and surgical supplies to out-patients in accordance with established accounting policies and procedures;
Assists with maintaining a clean work environment by cleaning counters, sinks, and reprocessing equipment, according to predetermined schedules, with approved cleaning and disinfecting agents;
Conducts cycle counts of inventory asset locations;
Attends scheduled departmental meetings and in-service training classes;
Provides education and training to Sterile Processing Technician I positions for-both in service and certification preparation purposes;
Monitors workflow processes to establish responsibility and accountability for expensive surgical instrumentation, including rigid and flexible endoscopes, micro-surgical instrument sets, and powered equipment;
Performs related duties, as assigned.
LEIDOS
03/2015-07/2017
Unit # 15281
Seoul Republic of Korea
APO, AP 96205
Salary: $15.00 USD Per hour
Hours Per Week: 40
Supervisor: Rex King
Military and Veteran’s Health Solutions Group TRICARE Overseas Program (TOP) program provides enrollment, marketing, and education services to military communities around the world. The TOP enrollment program includes the Pacific, Eurasia-Africa, and Latin America and Canada (TLAC) regions and the Global TRICARE Service Center. Position Overview:
Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) beneficiary population. Independently perform a variety of tasks that are broad in nature and concerned with customer service, enrollment/disenrollment, portability, TRICARE education, and issues tracking. Maintain confidentiality and ensure that information meets the standards and requirement established by partnering professional organizations. Reports to TOP Regional Lead for the specific region. Responsibilities: • Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS). • Process enrollments, disenrollment’s, and portability transfers using the Defense Online Enrollment System (DOES). • Process and correct enrollment discrepancies between CHCS and DOES. • Assign primary care managers to TRICARE beneficiaries. • Verify eligibility information for remote beneficiaries. • Provide education and enrollment information to beneficiaries on the phone and in person. • Assist walk-in beneficiaries with enrollments and inquiries. • Handle faxed enrollment forms. • Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources. • Maintain electronic system/paper files and data integrity. • Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager. • Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance. • Collect, process, retrieve, and disseminate transfer information to support the TRICARE active duty portability process. • Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead. • Determine the appropriate assistance levels and when call forwarding, or other referrals are needed to address the beneficiary’s question. • Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information. • Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses. • Maintain required system accounts.
Education/Job Related Training:
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Associate Degree 12/2015
GPA: 2.6 of a maximum 3.0
Credits Earned: 89 Semester hours
Major: Bachelor's Degree in Social Science 05/2016
Relevant Coursework, Licenses and Certifications:
10/2017-National Certification for Sterile Processing and Distribution Technician.
02/2002- Certification of Completion for Emergency Response Technician Level Training.
05/2000-Certification of Completion for Rochester Midland Corporations Chemical Safety Program.
01/2007- Commercial Driver’s License Class B.
References:
Name
Employer
Title
Phone
Jamie Amescua
Tricare Community Liaison I
Education Specialists
********@******.***
Bartholomew Calicdan
HMHS
Claims & Referral Specialists
**********@******.***
Daniel Singleton
Dave's Towing
Tow Truck Operator
**********@*****.***
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