Manager Desktop Support
Resume:
Micah Kilgore
************@*****.***
PROFESSIONAL SUMMARY
In my decade of professional IT experience, I have found my greatest strengths lie in administrating Windows domains, managing file systems, and implementing automation through scripting. I have built and managed Windows Domains, Microsoft’s Distributed File System, Office 365, Exchange Online, AzureAD, Group Policy, and a variety of application servers, including Autodesk Vault Server.
TECHNICAL EXPERIENCE
IT Systems Administrator – Contractor at NorthStar Memorial Group
Feb 2020 – Mar 2020
Short Term Contract to help with daily tasks during managerial transition.
PowerShell Scripting to automate access to security groups, distribution groups, and Office 365 groups
Some lite SharePoint administration – updating articles, document libraries, and user access
Managing/updating internal and external DNS
Converted GPOs to InTune policies
Managed file and server level backups in Azure
AD User and Computer object cleanup
Worked T2-3 tickets
IT Specialist – Contractor at YCI Methanol 1
Aug 2019 - Oct 2019
Short term contract to help facilitate moving onsite resources to the cloud.
User migration and on boarding – Created accounts on Office 365 and AzureAD, setup computer on AzureAD/Intune, setup VoIP phone, managed email groups and security groups for SharePoint file permissions
VMWare/ESXi - Managed VMs and prepared them to be moved to AWS
Ubiquiti APs – Configured new Ubiquiti APs to and wireless networks
End user support – Managed help desk and responded to tickets in a timely manner.
Monitor Server Usage – Utilizing scripts to parse logs, storage usage, and performance
IT Administrator – Contractor at Akita Drilling
Mar 2019 – Aug 2019
Short term contract to help support a Domain Migration during a company merger. Tasks included the following:
Active Directory - Management and cleanup/organization/migration of users and computers
Office 365 – Management cleanup/organization/migration of users
Exchange Online – Decommissioning of end user email accounts and setup forwarding to their new addresses on the new domain
Domain Controller – Built a new domain controller and setup DNS and DHCP rolls
PowerShell – Scripting out tasks to assist with end user and computer migration
Group Policy – Replicated existing GPOs on to the new domain
File Server – Built new DFS file server on new domain and migrated data from old domain to new domain
Print Server – Built a new print server and setup GPO to push out Printer settings to the new domain computers
Hyper-V – Built several virtual servers in a Hyper-V environment
System Administrator – Magnum Venus Products
Feb 2016 – Jan 2019
Training/assisting end users on various apps and programs
Creating end user Standard Operating Procedures for Windows based programs, including MS Office, Adobe Acrobat, ERP systems, and many others
Automation – Used PowerShell to automate onboarding/offboarding procedures, software deployments, and other daily mundane tasks
Windows DFS – Built and managed Windows File Servers using DFS (Distributed File System), creating departmental folder/file tree structure and creating new logical permissions trees from the ground up for multi-site use
VMWare – deploying/maintaining/decommissioning desktop and server VMs for a variety of applications including file servers, accounting software, SQL, Epicor, AutoDesk Vault, building security systems
Active Directory – Creating/disabling user accounts, changing user permissions, resetting user passwords, managing user and computer OUs
Group Policy – Created GPOs for software deployments, printer deployments, mapped drives, network/security settings, ect
Software Deployment – Built packages and deployed software, printers, updates, and Windows user settings using a mixture of PDQ Deploy, Autotask Endpoint Management, and PowerShell
OS Imaging – Built Windows 7,8,8.1,10 images for deployment, including experience setting up and using Windows Deployment Services and MDT
Hardware Deployment – Desktops, laptops, VoIP phones, cell phones, tablets, and printers in a multi-site environment
Windows Terminal Services – Setup and maintained terminal services in Server 2016
Desktop Support Analyst – Eagle Bend Manufacturing
April 2013 – Feb. 2016
Training/assisting end users on various apps and programs
Creating end user Standard Operating Procedures for Windows based programs, including; MS Office, Adobe Acrobat, ERP systems, and many others
Automation – Used PowerShell to automate onboarding/offboarding procedures, software deployments, and other daily mundane tasks
Participated in a monthly on-call rotation, for emergency support issues
Active Directory – Creating/disabling user accounts, changing user permissions, resetting user passwords, managing user and computer OUs
Group Policy – Deployment of software, printers, and user settings
Print Management – Built and managed a Windows Server 2008 machine
AS/400, CMS, Epicor – Creating/Disabling Users, Changing Passwords, Printer Management, and some ERP experience
OS Imaging – Built Windows and Linux images for deployment
Hardware Deployment - Desktops, laptops, thin clients (Windows and Linux based), printers, touch screens, printers and scanners
Ticket Systems – Managing and working tickets, assigning tickets to the person best suited for the job
Manager/Sr. Tech – Computer Depot
June 2009 – Dec 2012
Phone Support – Taking technical phone calls from customers walking them through troubleshooting steps and/or remote login support
Hardware Deployment – Setting up new desktops laptops and printers for customers
General Troubleshooting – Hardware, software, network issues, password resets, anti-virus support
Ticketing Systems – Setup and managed Spiceworks ticketing system
System Builder – Educational “White Box” systems, custom gaming systems, home office systems, small business servers and home media servers
Onsite Tech – For home and business clients
Customer Trainer – Microsoft operating systems, Microsoft Office, Checking email, and basic internet browsing
REFERENCES
Trent Hord – NorthStar Memorial Group – IT Manager – 832-***-****
Andre Bajew – Manager at Akita Drilling – IT Manager – 281-***-****
Dave Miller – Magnum Venus Products – IT Manager – 276-***-****
Drew Reeves – Eagle Bend MFG – Network Admin – 865-***-****
James Hawn – Magnum Venus Products – Network Admin – 865-***-****
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