Front Office Customer Service
Resume:
SHRIJITH PISHARODY
Abu Dhabi, UAE.
MOBILE: (009**-*********
E-mail: *.******@*****.***
CAREER OBJECTIVE
Seeking a position in an environment wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization on a global level. SKILL SETS
Maintaining cordial relations with customers to sustain the profitability of the business.
Maximizing customer satisfaction level by monitoring customer complaints and handling customer grievances and resolving their issues for customer retention.
Possess good organizational and interpersonal skills.
Punctual and ability to perform tasks independently.
Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response
Excellent temperament to multi-task and co-ordinate various activities under high pressure.
Good telephone etiquettes and presentation skills. PROFESSIONAL HISTORY
Organization : Onetouch Customer Service, Johnson & Johnson Pvt. Ltd Location : Mumbai, India July 2017 – Dec 2019
Designation : Customer Service Executive
Educating customers on lifescan products & services.
Responding to customers product related queries via telephone and e-mails in a professional & efficient manner.
Overcame client’s objections/rejections to company products and convinced them.
Ensuring customer grievances/complaints captured are being documented into systems in a uniform
& timely manner.
Followed up ensuring relevant actions were taken on client’s complaints. Organization : Asian Heart Hospital
Location : Mumbai, India Mar 2016 – June 2017
Designation : Front Office Executive
Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Patient’s admissions and explaining the practice procedures to new patients
Comforting patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Greet and check in patients, and collect personal, medical and insurance information.
Helping patients in distress by responding to emergencies.
Safeguarding patient privacy and confidentiality.
Handling HNI patients’ and their relatives and guiding them with all the hospital procedures. EDUCATION
Degree / Certificate University Year of passing
SSC Maharashtra State Board 2007
HSC Maharashtra State Board 2009
BSC ITMS University 2015
Certification in Travelport Galileo GDS
Basic & Advanced Course Frankfinn Institute, Mumbai 2015 PGDM in Aviation, Hospitality, Travel
Management & Customer Services Frankfinn Institute, Mumbai 2015 COMPUTER LITERACY
Computer Basics, Ms Office, Internet, Html.
PERSONAL DETAILS
Fathers name K. P. Gopinathan.
Date of Birth 29th March, 1991
Gender Male
Marital Status Unmarried
Linguistic Abilities English, Hindi, Marathi & Malayalam. Indian Passport No N4380478
Permanent Address
C/202, Gokul Empire, Agarwal gardens ph-2, Bolinj, Gokul Township, Virar West, Mumbai 401 303, Maharashtra DECLARATION
I hereby certify that the information given in my Curriculum Vitae is correct and complete to the best of my knowledge and understand that any misleading statements, failure to disclose information or deliberate omissions will be regarded as grounds for withdrawal of offer or subsequent disciplinary action which may result in dismissal. Name: - Shrijith Pisharody
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