Secretary / Receptionist

Nikki June Batandolo

Home Address: Defense Road, Abu Dhabi

Email address: **************@*****.***

Contact Numbers: +971*********

Birth Date : June 09, 1985

Nationality : Filipino

Status : Married

QUALIFICATIONS/ SKILLS

1.Graduated with the Degree of Bachelor of Science in Nursing, Philippines March 2007

2.Licensed Philippine Nurse

3.Computer Literate (Microsoft Outlook, MSWord, MSExcel, Power Point, Faxcore, SAP) Typing, Internet, (Typing Speed – 40 words per minute)

WORKING EXPERIENCE

Yokogawa Middle East &Africa BSC

Service Sales Secretary (Techinical Sales Department)

June 2018 – Feb 2020

Serve as a point of contact for office manager, field supervisors/project managers and clients

Handling request and queries appropriately.

Contact suppliers to ensure that purchase orders were received and that deliveries will be delivered

on time.

Updating and maintaining records of Quotation List.

Preparing SAP quotation for spare parts.

Preparing order intake through SAP.

Process for special order items to Headquarters Japan.

Reporting progress of quotations to Senior Engineers.

Work with vendors to determine a reasonable rate.

Inspect goods upon delivery to ensure qualities are met and the appropriate quantity has been received.

Ensure that the appropriate goods are handed over to each customer in a timely manner.

Performing clerical functions such as operating office equipments.

Monitor inventory of materials, track orders.

VFS Global, Abu Dhabi, UAE

Operations Officer/Visa Officer (Contractual)

June 2016 – September 2016

Document collection for visa processing

Scrutinizes the applicant's document for visa processing

Do the billing for customers, determine charges and oversee billing or payments

Handles applicant queries by identifying and assessing customer's needs to achieve satisfaction

Do the data entry for each mission/country that needs to be entered into the system

Assist in passport release/collection of customers

Tallying of passports received from embassy and passport released to customers

Collection of feedback forms from clients

Eurostar Properties (Commercial Division), Dubai, UAE

Receptionist/Sales Coordinator/Personal Assistant

June 2014 – March 2016

Job Descriptions:

Receives and responding to queries by email/phone/fax and/or referring it to concern person

support the sales team / agents, focusing mostly on managing schedules of meetings

sending proposals / offer letters to clients

Interacting directly to clients over the phone or face to face and solve their problem

Sending couriers and logging it

Preparing Tenancy Contracts, MOU & Agreement to Sell & any related documents

Make follow-up calls if client’s problems has been solved

Registers and maintains online property advertisements

Registers and maintains tenancy contract in files

Occasionally goes for property viewings with clients when sales agents are not available

Prepares after sales forms, agent to agent forms, sales reports, vouchers, invoices

Maintains records of client contacts, leads, important files

Maintains record of the Business Head’s personal files such as contracts, medical records, couriers, bank files, visa files, etc.

Assisting Business Head in preparing documents required for visa applications/tenancy contracts registration/applications of family/bank or car loan requirements.

Golden Falcon General Trading LLC, Dubai, UAE

Receptionist / Sales Support

March 2012 – March 2014

Job Descriptions:

Receives incoming and outgoing communications

Directing / guiding customers to the appropriate conference room or concerned person

Forwarding calls to the concerned person

Maintains accurate and detailed calendar of events, due dates, and schedules

Provide general administrative and clerical support including mailing, scanning, faxing and maintaining electronic and hard copy filing

Receiving of documents and logging it in the log book

Responsible for shipping (Inbound & Outbound) the product to the client

Prepares quotations, inquiry letter, invoices (eg/Proforma Invoice), packing list

Prepares purchase order of raw materials needed & makes invoice and delivery notes for customers.

Responsible for distributing, receiving, storing, dispatching, verifying goods against purchase orders and invoices

Prepares a variety of material such as forms, daily reports, correspondence

Qualfon Foundation Incorporated, Cebu, Philippines

Net10, Safelink & Tracfone

Sales and Customer Service Specialist

March 2010 – January 2012

Job Descriptions:

Responsible for receiving inbound calls from customers and solving their problems.

Receiving incoming calls from customers, understanding their problems or requests, interpreting the available details, forwarding requests or complains to the concerned departments, keeping record of account details, processing customer requests, making follow up calls, and performing other tasks assigned by the customer service manager.

Support and provide superior service via phones, e-mails and faxes as a receiver and caller

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Effectively deal with job stress, angry callers, and upset customers

Nikki June Chan Escabarte

Applicant

With approved and attested school records and certificates. Character references can be provided upon request.

Contact this candidate