Customer Coordinator/Facilities Coordinator

BERNADETH A. CARBONELL

***********@*****.*** +971*********

linkedin.com/in/bernadeth-carbonell-98829b33

Academic Attainment Bachelor of Science in Commerce Major in Management

Professional Experiences:

Facilities Coordinator in Tafawuq Facilities Management LLC from Dec. 2015 to Nov. 2019

Roles

1. Scheduling Reactive, Corrective and Planned Preventative Maintenance (PPM) with housekeeping services and pest control treatment.

2. Dispatching jobs ranging from 20-30 requests in a day and quotation preparation in a timely manner within the service level agreement (SLA) and attending escalated problems/ queries from stakeholders.

3. Responding to urgent maintenance calls and updating all request to avoid backlogs in SAP system.

4. Handling jobs with a right technicians (approx. 30) to satisfy customers and to avoid back jobs including scheduling supervisors to monitor technician’s performance. 5. Monitor daily collections and submit remittance in a timely manner.

FM Customer Coordinator in Emrill Services LLC from May 2013 to November 2015

Roles

1. Coordinating and scheduling a variety of mplus+ activities with both customers and site based technicians and supervisors. This should ensure that customers and relevant stakeholders are fully aware of all activities, relevant timescales, costs and any other appropriate information. 2. Scheduling and prioritizing maintenance activities in line with available resources and customer requirements to ensure that we are efficient in meeting our customers’ expectations. 3. Recording all maintenance activities and customer liaison within appropriate systems (FSI- CONCEPT EVOLUTION) to enable a full history of activities to be visible to all stakeholders. 4. Proactively communicate with customers and internal departments in a clear professional manner to give the best possible customer experience. 5. Ensuring Hazard and Environmental aspects are identified and managed (Don’t Walk By Practice) and participating in accidents/incidents and near misses’ investigation and take corrective actions.

6. Responsible for a number of technical disciplines within a community.

Branch Operations Manager in Cebuana Lhuillier Pawnshop from 2002-2009

Vault Custodian in Cebuana Lhuillier Pawshop from 2001-2002

Cashier in Cebuana Lhuliier Pawnshop from 2000-2001

Salesclerk/Cashier in Sunshine Supermarket from 1996 to April 2000

TRAININGS & SEMINARS ATTENDED

SECRET TO SUSTAINING & FINDING JOBS-IN THE AGE OF COVID-19 by Blue Ocean(online) Diploma in Customer Service-revised 2017 by Alison (online) -86% Supervising Others by Alison (online)-88%

Introduction to Business Management by Kings College London (online) Communication and Interpersonal Skills at Work by University of LEEDS(online) IOSH Supervising Safely by Eurolink Safety

Tamouh Project Office

Abu Dhabi, UAE

June 16 & 20,2016

Customer Service Excellence Training by Projacs Academy Tamouh Project Office

Abu Dhabi, UAE

March 23, 2016

Customer Service Training

Ras Al Khor, Dubai, UAE

February 20, 2015

Certified Facility Management Training

Chicago Training & Consultancy

May 30-July 18, 2014

Call Centre Customer Services and Sales Training

Ras Al Khor, Dubai, UAE

Sept. 08-11, 2013

OTHER SKILLS: Analytical thinking, Strong Customer Relation Skills, Good Communication Skills, Advance Appraisal Skills, Conceptual Thinking-uses rule of thumb, Planning & Organizing, Problem Solving Skills, Computer Literate-FSI, Urbanize & SAP System

I hereby certify that all information stated in these curriculum vitae is true and correct to the best of my knowledge.

Bernadeth A. Carbonell

Applicant

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