CIO COO ICT governance-risk-compliance/infrastructure/strategy/quality
Resume:
MUNEER ANDREWS
E-mail: ******.*******@*-*******.**.**
Executive Summary
Subject matter expert in management consulting & ICT operations management. Formulate and convert business strategy into actionable ICT objectives. Ensure excellence in risk, business process & quality management. Key Skills
Deliver ICT project implementations.
Ensure business operational excellence.
Head up ICT infrastructure.
Drive quality assurance of both SAP and non-SAP systems across many industries.
Establish leading practice controls and processes that comply with regulatory requirements.
Deploy appropriate risk management, reduction strategies and controls.
Provide thought leadership on complex ICT solutions, collaboratively across multi-functional teams. Soft Skills
Speak expertly on business goals and solution capabilities. Present comfortably at C-level. Strong people management skills. Good at conflict resolution. Effective at building strong business relationships. Results orientated, always putting the customer first. Work in fast-paced, deadline-driven environments. Strong communication and leadership skills. Loyal. Renowned for good work ethic. Functioned in the following roles to date. Experience and skillset indicate readiness to step into C-level role. 1. Manager process, quality and systems integration 2. Senior management consultant
3. Integration manager
4. Project lead / manager
5. Stream lead
6. Business analyst
7. Enterprise architect
8. Process engineer
9. Senior network analyst
10. Networks manager
Personal Details
Nationality South African
ID Number 710**********
Gender / Race Male / Coloured
Residential Area Northcliff, Randburg, Johannesburg, 2195, South Africa Language(s) English, Afrikaans
Education
2020 to present – MBA, Henley Business School, South Africa (Affiliated to University of Reading, UK) 1998 – Information Technology Diploma, University of Johannesburg, South Africa (Registered with National Computing Council, UK)
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Leadership Development
1. Outward Mindset Leadership Training, Arbinger Institute and Deutsche Telekom, Johannesburg, South Africa, May 2019
2. Magenta Infusion Leadership Development Program, Gordon Institute of Business Science (GIBS) University, Johannesburg, South Africa, January 2016 to January 2017 3. Employee Empowerment Trust Leadership Program, Gordon Institute of Business Science
(GIBS) University of Pretoria, Johannesburg, South Africa, August 2014 to March 2015 4. Leadership Development Program, Gordon Institute of Business Science (GIBS), Johannesburg, South Africa, July to December 2011
Technical Training and Certifications
1. Fox ITSM Certification, VeriSM Foundation, Johannesburg, South Africa, October 2018 2. TOGAF Level 1 and 2 Certification, Morvest, Johannesburg, South Africa, 2016 3. ITIL Design, Morvest, Johannesburg, South Africa, 2016 4. ITIL Strategy, ISACA, Johannesburg, South Africa, 2016 5. ITIL Foundations Certification, ISACA, Johannesburg, South Africa, July 2012 6. CobiT (Control Objectives for Information Technology) Foundation Certification, ISACA, South Africa, 2008
7. Business Skills Workshop, YSA, Johannesburg, South Africa, February 2005 8. LifePi Personality (Personal Mastery) Coaching, YSA, Johannesburg, South Africa, March 2005Information Technology Diploma, University of Johannesburg, South Africa (Affiliated to National Computing Centre, United Kingdom), 1996 to 1997 9. REXX Language and CLISTs, Peter Lennon Consulting, Johannesburg, South Africa, 2000 10. Netview/NPM Customization, Peter Lennon Consulting, Johannesburg, South Africa, 2000 11. Using Netview and NPM, Peter Lennon Consulting, Johannesburg, South Africa, 2000 12. VTAM + TCP / IP Sysplex Considerations, Peter Lennon Consulting, Jhb, South Africa, 2000 13. MVS TCP / IP Implementation, Peter Lennon Consulting, Johannesburg, South Africa, 2000 14. APPN, Peter Lennon Consulting, Johannesburg, South Africa, 2000 15. SNA Trace Analysis, Peter Lennon Consulting, Johannesburg, South Africa, 2000 16. SNA Troubleshooting Basics, Peter Lennon Consulting, Johannesburg, South Africa, 2000 17. VTAM / NCP Implementation, Peter Lennon Consulting, Johannesburg, South Africa, 2000 18. Subarea Routing, Peter Lennon Consulting, Johannesburg, South Africa, 2000 19. Introduction to Satellite Communications, Transtel Satellite, Johannesburg, South Africa, 1998 20. Cisco LAN Switching Configuration, Training Connection, Johannesburg, South Africa, 1998 21. Advanced Cisco Router Configuration, New Horizons, Johannesburg, South Africa, 1997 22. Introduction to Cisco Router Configuration, New Horizons, Johannesburg, South Africa, 1997 23. Introduction to TCP / IP, IBM, Johannesburg, South Africa, 1996 24. Introduction to SNA, IBM, Johannesburg, South Africa, 1996 25. Intro to Basic Robot (LSM) Operations, CMS, Johannesburg, South Africa, 1995 26. Supervisory Skills, Datavia, Johannesburg, South Africa, 1995 27. Data Communications, Datavia, Johannesburg, South Africa, 1995 28. Operations Technical, Datavia, Johannesburg, South Africa, 1995 29. Operating Fundamental Concepts, Datavia, Johannesburg, South Africa, 1995 30. Concepts of Data Processing, Datavia, Johannesburg, South Africa, 1995 P a g e 3 9
Work Experience
MANAGER, PROCESS AND QUALITY EXCELLENCE, T-Systems South Africa, Midrand, Johannesburg, South Africa
May 2010 to Present
Responsibilities
• Function as head of governance, risk and compliance.
• Function as head of process and quality management.
• Roles spans across the SI (Systems Integration) division of T-Systems South Africa, with integration and standardisation across head office based in Germany.
• Manage a team of 170 people spanning across sales and delivery portfolios.
• Speak expertly on business goals and solution capabilities.
• Assure process and quality compliance of the development, implementation and support of both SAP and non-SAP application offerings.
• Industries spans across automobile, manufacturing, healthcare and energy.
• Deploy and apply internationally standardised and best practice processes for Project Management
(PMBok), Service Management (ITIL, ISO: 2000), and Software Engineering (SDLC, Agile) across the different delivery areas.
• Deliver and track compliance to integrated quality management system (ISO: 9001) for sales & delivery.
• Ensure continuous improvement and operational excellence through the reduction of failure-based effort as well as the identification, reduction, mitigation and avoidance of risks.
• Drive delivery and operational excellence.
• Determine, implement and track annual strategic priorities. SENIOR MANAGEMENT CONSULTANT, T-Systems (Arivia.kom Consulting), Midrand, Johannesburg, South Africa
August 2004 to July 2010
Responsibilities
• Perform management consulting that covers areas of transformation, optimisation, strategy, architecture, IT governance and business process engineering.
• Function in various engagements for a number of customers across several industries. INTEGRATION MANAGER, Road Accident Fund, Midrand, Johannesburg, South Africa April 2009 to July 2010
Responsibilities
• Function as integration manager for the office of the CIO at the Road Accident Fund (RAF) during the implementation of a new claims administration and customer relationship management system.
• Responsible for the oversight of integration between all sub-projects and related ICT elements
(infrastructure and application).
• Identify the critical gaps to the CIO and project managers.
• Action the appropriate mitigation to ensure successful implementation of the RAF business and ICT strategic objectives.
• Continuous follow-ups to ensure all areas of concern are timeously addressed.
• Identify and implement improvement opportunities related to the system implementation.
• Establish an ICT support model and structure for new technology focus areas.
• Facilitate the stabilization of document scanning environment.
• Facilitate the continued migration to new Windows / Intel environment.
• Roll out the system solution to remaining regions and branches.
• Support the definition and establishment of the ICT PMO processes, technology and organizational structure.
• Facilitate and participate in an ICT-wide up-skilling, mentoring and coaching.
• Resolve conflicts and manage deviations to reduce risks and avoid additional costs.
• Provide input into client ICT Strategy and ICT architecture. P a g e 4 9
Work Experience (continued)
PROJECT LEAD, Transnet Corporate, ICT, Johannesburg, South Africa July 2008 to February 2009
Responsibilities
• Function as project lead and process engineer.
• Implement standardised and good practice processes based on COBIT assessments: o DS1 (Define and Manage Service Levels)
o DS2 (Manage Third Party Services).
• Assess the maturity and capability of the corporate information & communications technology unit.
• Coordinate and facilitate the project organisational change management with key stakeholders.
• Adopt an object-oriented methodology using architectural principles as its foundation.
• Focus on key priorities and ensure that strategy, architecture, processes and operations are aligned.
• Facilitate changes to business goals as dictated by market factors.
• Address the business challenges contained in the assessment findings.
• Model the to-be processes.
PROJECT LEAD, Transnet Corporate, ICT, Johannesburg, South Africa January 2008 to March 2008
Responsibilities
• Function as project lead on an ICT corporate governance project to oversee the COBIT DS1 (Define and Manage Service Levels) and DS2 (Manage Third Party Services) assessment.
• Assess current DS2 capabilities utilising the capability maturity model index for each control objective per process.
• Conduct the gap analysis between the current and required maturity levels.
• Develop the to-be recommendations including guidelines with customised templates and a roadmap of prioritised initiatives requiring focus during implementation for five key areas: o Identification and categorisation of
supplier relationships
o Supplier relationship management
o Supplier risk management
o Supplier performance management
o Supplier contract management
• Supplement the approach using ITIL (Information Technology Infrastructure Library) where necessary.
CONSULTANT, Eskom Corporate, IM, Johannesburg, South Africa August 2007 to September 2007
Responsibilities
• Assess the COBIT PO9 (Assess and Manage Risk) process for the Corporate Information Management discipline.
• Develop templates and guidelines to aid with the definition, maintenance and communication of risk policies.
• Craft specific recommendations to address and mitigate current risks resulting from inadequate policies, processes, procedures and controls.
• Strategically stagger risk mitigation actions and initiatives to coincide with other existing supporting activities and planning processes.
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Work Experience (continued)
STREAM LEAD, Airports Company South Africa (ACSA), Corporate IT, Johannesburg, South Africa January 2007 to June 2007
Responsibilities
• Oversee a joint team comprising of external management consultants (IBM) and internal ACSA duty managers at varying levels of competence in process engineering on the assessment phase of an airport operations management center blueprint.
• Mentor and coach team members to achieve the required levels of proficiency for modelling business processes.
• Define the to-be operating model.
• Map as-is business processes from landside through to terminal and airside.
• Identify and define relevant value chain KPI’s to measure process performance.
• Manage effectiveness and performance of the eventual processes supporting the operations center.
• Provide the required continuity and consistency in the approach applied when crafting the blueprint.
• The blueprint for the airport management center was based on SOMA (Service Oriented Modelling Architecture) principles.
PROJECT LEAD, Eskom Transmission, Information Management, Johannesburg, South Africa September 2006 to December 2006
Responsibilities
• Function as project manager in formulating an Information Management (IM) Strategy for the Eskom Transmission business.
• Coordinate on-boarding and team mobilisation.
• Plan the appropriation methodology to ensure mandated delivery.
• Conduct a business and IM assessment.
• Formulate the strategic component definition.
• Complete a gap analysis and S.W.O.T analysis.
• Ensure that the strategy development includes the definition of the role of IM; prioritization of strategic goals; develop guiding principles and critical success factors; grouping of strategic components into business value of IM, applications; IM infrastructure, sourcing options, governance and business / IM measurement.
• Yield a list of next steps during implementation planning.
• Provide staggered roadmap of prioritised initiatives.
• Develop a scorecard of key performance areas
• Monitor, track and ensure successful implementation. CONSULTANT, Airports Company South Africa (ACSA) Information Management, Johannesburg, South Africa, July 2006 to August 2006
Responsibilities
• Function as team member for developing an IT architecture for ACSA in consortium with IBM.
• Develop transitioning considerations for implementing the recommended architecture models.
• Use the current as-is business architecture and business / IT models to design the architecture domain services and application services models.
• Use the domain services and application services models to develop the enterprise conceptual architecture model according to the defined architectural standards.
• Develop the governance model and decision framework to be used by ACSA for all future build and / or acquisition decisions.
• Compile the as-is and to-be application services and in the process highlight the related functional versus non-functional requirements.
• Design the ideal application services model to guide the implementation of business-critical applications whether it be procured or in-house developed.
• Draft a critical IT architecture implementation roadmap for integration into the business architecture implementation roadmap.
• Ensure the relevant integration using the exposure to the development of the business architecture as a base.
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Work Experience (continued)
CONSULTANT, South Africa Fresh Produce Market, Johannesburg, South Africa July 2006 to August 2006
Responsibilities
• Fulfil the role of team member in formulating an IT strategy for the Johannesburg, South Africa Fresh Produce Market.
• Conduct a business IM assessment on business strategy and priorities as well as organisation, processes and technology.
• Conduct a gap analysis and S.W.O.T analysis.
• Develop guiding principles and critical success factors to IM.
• Package strategic components into business value for IM for applications, infrastructure, sourcing options, governance and business / IM measurement.
• Provide a roadmap for planning initiatives.
• Develop a scorecard of key performance areas to monitor, track and ensure successful implementation.
CONSULTANT, ACSA Information Management, Johannesburg, South Africa February 2006 to July 2006
Responsibilities
• Craft the business architecture for ACSA South Africa in consortium with IBM
• Analyze and summarise the ACSA business strategy to gain a deep understanding of the organisational strategic intent.
• Ensure alignment of all artefacts produced in the subsequent steps or phases.
• Develop a base map of all the business areas categorised into operational, tactical and strategic components.
• Divide business areas into strategic, performance and process views of the components for deeper insight into the relevant business area under scrutiny.
• Consolidate all components into a single heat map highlighting areas of the business requiring improvement.
• Develop an ambition statement to confirm and highlight the ideal state design principles and appropriate operating model for each component.
• Use the ambition statement to determine the areas of the business to be incorporated into which components and depict it by way of an ownership statement.
• Formulate the required capability statement by defining the ideal-state capabilities of the process, people, IT, asset, alliance and governance required to fulfil the strategic intent of the business
• Define the current capabilities across the process, people, IT, asset, alliance and governance competencies
• Conduct a high-level gap analysis to understand the extent of the effort required during implementation
• Highlight and prioritise supporting investment opportunities to be considered and pursued when embarking on the implementation journey
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Work Experience (continued)
CONSULTANT, Johannesburg, South Africa Roads Agency, Johannesburg, South Africa February 2006 to March 2006
Responsibilities
• Verify a post IT operational system implementation ROI and benefits realisation for the client.
• Assess the organisational value chain and identifying affected processes for improvement and benefit realization.
• Identify and track benefit realisation opportunities across a varied number of categories based on key criteria listed below.
• Business model and process streamlining
• Realignment of roles
• Continuous improvement monitoring and tracking
• Adjusting the business methods associated with resource utilisation
• Prudent financial management
• Ongoing benchmarking of support functions
• Assess pre-implementation business case.
• Conduct key stakeholder interviews.
• Conduct benchmarking against industry relevant implementations.
• Plot recommended activities for further tracking and optimization.
• Conduct financial analysis of unexploited opportunities totalling R45.8m. PROJECT LEAD, Arivia.kom Consulting, Johannesburg, South Africa, September 2005 to January 2006
Responsibilities
• Project manage the IT asset lifecycle management stream for the IT infrastructure line of business.
• Define the asset lifecycle management value chain.
• Identify the in-scope sub and supporting processes.
• Map out the ideal state processes for implementation through consultative engagement o Strategic asset planning Acquire asset Manage asset Asset disposal Master record maintenance.
• Facilitate business process design and integration workshops.
• Ensure timely renewal of lease contracts.
• Conduct asset baseline and store clean-up.
• Appoint an external disposal vendor.
• Implement leading practice environment friendly disposal process. CONSULTANT, ACSA Information Management, Johannesburg, South Africa May 2005 to September 2005
Responsibilities
• Formulate an IT strategy for ACSA.
• Highlight strategic issues.
• Develop current and future business responses.
• Define the role of IT in supporting the strategic agenda.
• Asses current state IT Identify relevant trends Review / formulate IT design principles Define IT imperatives.
• Conduct gap analysis (imperatives versus current state).
• Define prioritized IT objectives and future performance management model.
• Develop IT roadmap and change program.
• Communicate and work closely with the group IT manager and other key stakeholders to assess the main business and technology issues that inhibits the IT service delivery.
• Assess the viability of the current IT infrastructure.
• Recommend the required IT architecture and supporting infrastructure with a 3-year roadmap.
• Predict estimated cost.
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Work Experience (continued)
CONSULTANT, Arivia.kom, Johannesburg, South Africa, August 2004 to February 2005 Responsibilities
• Function as joint team member and shadow stream lead for the RAT (Rapid Action Team) stream.
• Perform identification, analysis and business case validation.
• Action of ‘quick-win’ opportunities as part of a transformation and optimisation project for the IT infrastructure line of business.
• Implement solutions to business issues.
• Realize sustainable benefit by way of enhanced revenue, cost reduction, cost avoidance and capital reduction.
• Review of business case and other financial statements.
• Identify quick wins through brainstorming workshops, focus interviews and other streams.
• Validate pre-identified quick-wins Classify and prioritise quick-wins Benefits realization.
• Collaborate with and hand over longer term opportunities to other streams / project management.
• Identify sponsors for each initiative and report benefits back to business case stream.
• Identify and contract with stakeholders for specific initiatives in conjunction with sponsors.
• Deliver more than R27m in realized benefit over a period of 6 months and more than R54m in realized benefit across the programme.
MANAGER, TEAM LEADER: Arivia.kom and Datavia-Transnet, Johannesburg, South Africa, May 1995 to August 2004
Responsibilities
• Active as manager across a vast array of ICT networking infrastructure projects and support environments for mission critical business systems for Transnet and Eskom Divisions
• Lead a group of ICT professionals and subject matter experts in providing technical services to all Transnet Business Units and Eskom Divisions ranging from design to implementation to preventive maintenance and support of connectivity infrastructure inclusive of networks, mainframe systems, and email and directory services.
• Departmental financial planning and budgeting
• Conceptualise and implement business strategies with integrated offerings into end-to-end customer solutions
• Disaster recovery planning and business continuity management
• Negotiate and manage vendor relationships and contracts
• Performance management / tuning and capacity planning
• Approve designs and project manage and coordinate resultant implementations
• Drive Service Level Agreement (SLA) management initiatives and goals
• Evaluate feasibility of emerging technologies and provide recommendations for adoption
• Facilitate high level problem (incident / problem / change) resolution and provide technical guidance and leadership
SENIOR COMPUTER OPERATOR: Datavia-Transnet, Johannesburg, South Africa, March 1994 to April 1995 Responsibilities
• Serve as trainee & senior computer operator across mission critical business systems for Transnet divisions
• Monitoring and servicing of both online and batch systems service requests in MVS (Multiple Virtual Storage) mainframe facilities / data centre environment
• Monitoring of all MVS mainframe database (CICS, DB2, IMS, ADABAS) environments
• Fixing of Job Control Language errors and abnormal ends to ensure programs produce required outputs
• Escalation and liaison with programmers regarding program errors and failures
• Liaison with users and ensuring maximum system availability
• Escalating and facilitated resolution of system failures to users and management
• Monitoring facilities / data centre environment in pursuit of maintaining strict operating conditions
• Mentoring and coaching subordinates to achieve maximum individual and team potential. P a g e 9 9
Professional references to be furnished upon request.
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