Manager Customer Service
Resume:
Joshua, ABEJIDE
Customer Service Professional
*************@*****.***
Al Nahda, Sharjah, UAE.
PROFILE
Dedicated and approachable customer service supervisor with more than 7 years of experience. A candidate who prioritizes strong communication skills, both with guests to build relationships and with employees to encourage more effective operation. Holds a management experience and familiar with completing leadership and administration tasks.
SUMMARY OF SKILLS
Excellent management, leadership, decision-making abilities
Unquenchable drive for success
Extensive critical thinking and evaluation capabilities
Creative music player
Strong professional and interpersonal communication skills as well as active listening
Highly organized and familiar with complicated administrative tasks
Microsoft Office, (Word, Excel, PowerPoint)
Microsoft Outlook & Google applications
Fluent in English Language
WORKING EXPERIENCE:
NOLA Eatery and Social House - JLT, Dubai (Feb 2016 till date)
Head Beverage Coordinator / Musician
Oversee the bar and manage other bartenders to ensure a high level of customer service and mastering drink preparation.
Attended professionally to inebriated guests, as needed.
Ensure all opening and closing tasks are completed quickly and correctly to prepare for the next day of operation.
Taking inventory of stock, maintaining records of purchase and sales.
Take drink orders during busy times, prepare special drinks, and serve them professionally and quickly.
Creating beautiful tunes and themes that appeals to customers.
Emirates Leisure Retail – Dubai, UAE (Feb 2014 – Feb 2016)
Bartender
Greeted guests in a timely and professional manner.
Received beverage orders from wait staff and delivered beverages to guests.
Describing food and drink specials to guests with a good level of enthusiasm.
Set up glassware and liquor prior to events.
Verified age gaps and restrictions in accordance to UAE laws.
Consistently used suggestive selling techniques.
Rock Motel (Apr 2012 – Jan 2014)
Waiter
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Quickly recorded transactions on MICROS system to deliver prompt service.
Inventoried and restocked items throughout day.
Restocked the salad bar, buffet, refilled condiments, organized pantry area and swept and mopped floor.
Goshen Café (Jan 2009 – May 2011)
Barista
Made and served café beverages per day with speed, quality and consistency.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
VOLUNTARY WORK
ECWA Secondary School (Jul 2011 – Jul 2012)
Teacher (Government Regulatory Program)
Provided guidance and instruct the students.
Looked after progress of students in a class.
Provided guidance and instruct the students.
Encouraged the students to learn new things and participate in extra co-curriculum activities.
Maintained complete record of students.
Provided special attention to weak students.
EDUCATION
Lobster Ink Full Certificate 2017
(Restaurant Management, Drink Management, Luxury hospitality standards, Food & Beverages)
MMI Spirit Certificate 2016
Basic Food Hygiene Certificate 2015
B.A Linguistics 2011
HOBBIES
Singing, Reading, Playing Musical instruments (Trumpet & saxophone)
REFERENCES
**To be provided upon request
Contact this candidate