Social Media Customer Service
Resume:
Jeremias A. De Leon
Address: Gardens Bldg. *** Jebel Ali 7
Phone: 971-*********
Email: ********.**********@*****.***
Personal Details
Date of birth Sep 17th 1998
Nationality Filipino
Marital Status Single
Languages English, Tagalog
Current Location Dubai, UAE
Educational Qualification ● Bachelor of Science in Tourism Management Bulacan State University, Philippines
June-2019
Certificates ● TESDA National Certification III Event Management
Baliuag, Bulacan, Philippines, November 6, 2018
● TESDA National Certification II Travel
Services
Bulacan State University, April 14, 2018
Awards & Recognitions ● Academic Excellence Award Dean’s Lister Bulacan State University, City of Malolos
Bulacan, Philippines
● Leadership Award FAST OFFICER
Bulacan State University, City of Malolos
Bulacan Philippines
Skills ● Overachieving Attitude
● Accuracy and Attention to Detail
● Telephone Skills
● Friendly, Professional and Adaptable
● Excellent analytical and Problem solving
● Clear & excellent communication skills
● Multicultural awareness
● Exceptional work ethics
● Well-versed in MS office & database
● Highly skilled in maintaining files, and performing data entry, filing.
● Exceptional customer Service
● Interpersonal Skills & Management Skills.
● Handle Pressure
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Notice Period Immediate
Salary Expectation Negotiable
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Objectives:
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Work Experience:
Southeast Asian International Inc.,
Makati City, Philippines
Jan 2019 to Junl 2019
Responsibilities:
● Updating company databases by inputting new employee contact information and employment details.
● Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies.
● Organizing interviews with shortlisted candidates.
● Posting job advertisements to job boards and social media platforms.
● Removing job advertisements from job boards and social media platforms once vacancies have been filled.
● Assisting the HR staff in gathering market salary information.
● Assisting in the planning of company events.
● Preparing and sending offer and rejection letters or emails to candidates.
● Coordinating new hire orientations.
● Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.
Customer Service & Sales Representative
Dornier Media. Makati City, Philippines
May 2018 to Aug 2019
Responsibilities:
● Manage large amounts of incoming calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies 2
● Take the extra mile to engage customers
● Present, promote and sell products/services using solid arguments to existing and prospective customers
● Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
● Establish, develop and maintain positive business and customer relationships
● Reach out to customer leads through cold calling
● Expedite the resolution of customer problems and complaints to maximize satisfaction
● Achieve agreed upon sales targets and outcomes within schedule
● Coordinate sales effort with team members and other departments
● Analyze the territory/market’s potential, track sales and status reports
● Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
● Keep abreast of best practices and promotional trends
● Continuously improve through feedback
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