Jeremias A. De Leon

Address: Gardens Bldg. *** Jebel Ali 7

Phone: 971-*********

Email: adelne@r.postjobfree.com

Personal Details

Date of birth Sep 17th 1998

Nationality Filipino

Marital Status Single

Languages English, Tagalog

Current Location Dubai, UAE

Educational Qualification ● Bachelor of Science in Tourism Management Bulacan State University, Philippines

June-2019

Certificates ● TESDA National Certification III Event Management

Baliuag, Bulacan, Philippines, November 6, 2018

● TESDA National Certification II Travel

Services

Bulacan State University, April 14, 2018

Awards & Recognitions ● Academic Excellence Award Dean’s Lister Bulacan State University, City of Malolos

Bulacan, Philippines

● Leadership Award FAST OFFICER

Bulacan State University, City of Malolos

Bulacan Philippines

Skills ● Overachieving Attitude

● Accuracy and Attention to Detail

● Telephone Skills

● Friendly, Professional and Adaptable

● Excellent analytical and Problem solving

● Clear & excellent communication skills

● Multicultural awareness

● Exceptional work ethics

● Well-versed in MS office & database

● Highly skilled in maintaining files, and performing data entry, filing.

● Exceptional customer Service

● Interpersonal Skills & Management Skills.

● Handle Pressure

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Notice Period Immediate

Salary Expectation Negotiable

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Objectives:

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Work Experience:

Southeast Asian International Inc.,

Makati City, Philippines

Jan 2019 to Junl 2019

Responsibilities:

● Updating company databases by inputting new employee contact information and employment details.

● Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies.

● Organizing interviews with shortlisted candidates.

● Posting job advertisements to job boards and social media platforms.

● Removing job advertisements from job boards and social media platforms once vacancies have been filled.

● Assisting the HR staff in gathering market salary information.

● Assisting in the planning of company events.

● Preparing and sending offer and rejection letters or emails to candidates.

● Coordinating new hire orientations.

● Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.

Customer Service & Sales Representative

Dornier Media. Makati City, Philippines

May 2018 to Aug 2019

Responsibilities:

● Manage large amounts of incoming calls

● Generate sales leads

● Identify and assess customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid and complete information by using the right methods/tools

● Meet personal/customer service team sales targets and call handling quotas

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

● Keep records of customer interactions, process customer accounts and file documents

● Follow communication procedures, guidelines and policies 2

● Take the extra mile to engage customers

● Present, promote and sell products/services using solid arguments to existing and prospective customers

● Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

● Establish, develop and maintain positive business and customer relationships

● Reach out to customer leads through cold calling

● Expedite the resolution of customer problems and complaints to maximize satisfaction

● Achieve agreed upon sales targets and outcomes within schedule

● Coordinate sales effort with team members and other departments

● Analyze the territory/market’s potential, track sales and status reports

● Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

● Keep abreast of best practices and promotional trends

● Continuously improve through feedback

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