Office Support

ADE OGUNNIYI

682-***-**** ************@*******.***

Objective

To contribute to the success of dynamic, progressive and innovative organizations leveraging my experience in the IT industry. I am a highly accomplished and dedicated individual who has also been recognized as a consummate team player. I seek to leverage my existing professional breadth and to continue enhancing it.

Education

Brown Mackie College 2012 - 2016

Bachelor of Science, Information Technology Bedford, TX

Qualistik Professionals 12/27/2015

HP QTP / UFT11.0 Advance Automation Framework Dallas, TX

Core Competencies

Azure Active Directory

Microsoft Office 365

Exchange Online

Mail Migration

Microsoft Office

Enterprise Mobility and Security

Diagnose and troubleshoot problems

Software Development Life Cycle

Agile Scrum

Professional Experience

Blueprint Technologies (Microsoft Contractor) November 2018- Current

Professional Consultant Las Colinas, TX

Help transform the traditional on-premises deployment approach to an automated onboarding service for large customers.

Drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the deployment phase.

Configure Office 365 and help large customers implement hybrid and migration to Office 365 using Exchange 2007, 2010, 2013 and 2016, Azure AD Connect, ADFS and other products related to Office 365.

Assist with migrating from File Shares, Box and G-drive to SharePoint Online or OneDrive for Business.

Deliver workshops to customers on how the migration process works for the different Office 365 services.

Provide valuable adoption assistance to Microsoft customers and partners, specifically with Enterprise Mobility and Security in support if strategic company vision.

Apply technical knowledge to assist administrative staff with understanding, testing and deployment of Azure Active Directory and Intune features.

Implement policies to secure company data on corporate owned devices, personally owned devices, including mobile applications, with use of Intune.

Apex Systems (Microsoft) July 2018- November 2018

Azure AD Identity Support Engineer Las Colinas, TX

Provide support to Enterprise customers, partners, and other engineers.

Collaborate with management and engineering to resolve service issues and to produce bug fixes, patches, test cases as appropriate.

Take ownership of support requests and handle them as required per organization Service Level Agreement (SLA).

Support with Microsoft Office 365 products handling break fix as well as best practices and education.

Provide engineering, development, implementation and support of Identity and Access Management and Role Based Access Control solutions.

Provide support at an enterprise level and highly complex Identity Lifecycle Management environments.

Analyze data and identify trends to facilitate root cause analysis and identify opportunities for service improvement.

Support synchronization of identities between on-premises directories and cloud directories including Azure Active Directory and Office 365.

Matrix (CBRE) January 2017- July 2018

Office 365 Deployment/Migration Support Specialist Dallas, TX

Address client connectivity, software distribution, and mobile installation issues.

Create, administer and maintain O365 Exchange mailboxes, user and service accounts, AD group membership, and Exchange mailboxes.

Deploy Windows and Office applications.

Ensure that proper O365 licenses are assigned to users and clients.

Troubleshoot issues facing applications on both Windows and Macintosh Operating Systems.

Educate and train end-users on Office365 capabilities and collaboration tools.

Monitor and test performance, identify possible solutions, and work with various teams and engineers to resolve issues.

Establish infrastructure mailbox constraints and advise on enterprise exchange policies.

Identify and troubleshoot issues related to Skype for business and integration.

Dell Corporation {American International Group (AIG)} July 2016 – January 2017

Office 365 Migrations/Applications Support Specialist Fort Worth, TX

Provide advanced technical support on operation and maintenance of Office 365 applications, Exchange Online, SharePoint Online and peripherals using documented procedures and available tools.

Troubleshoot Enterprise applications to ensure proper function within Wyse terminals, Citrix environment and connectivity and client server issues.

Carry out testing to ensure replication on Virtual Machine within VMWare environment.

Deploy and Configure Office 365 application to work with 3rd Party firewalls, active directories Details for Lync and the Mailbox on multiple Operating Systems such as Windows and Macintosh.

Configure MS Lync to ensure user calendar sync with Server.

Configure Unified Messaging and mobile devices to access Office365 data using AirWatch.

Insurance Technologies Corporation April 2013 – June 2016

Technical Support Specialist Carrollton, TX

Provide programming/support for client projects, posting issues in call tracking system.

Troubleshoot software integration on different operating systems including Windows, IOS and Android.

Maintain technical accuracy by keeping current on policies, products, and industry trends.

Enhance knowledge base documentation available for end-user and programming level support

Escalate software problems that cannot be resolved to the appropriate level of support and maintained user/problem databases and support documentation.

Configure file issues on client computer to ensure adequate compatibility with company’s applications.

Conduct system and integration testing, debug the software errors and interact with developers to resolve technical issues.

Perform Integration testing, System testing, and Functional testing.

State Farm Insurance July 2011- April 2013

Systems/User Account Administrator Dallas, TX

Provide on-site and remote support for desktop and Business Enterprise Applications and technical assistance to the employees and contractors in agent offices.

Assist with software application break/fix and troubleshooting, create username and reset application passwords within directory.

Configure client workstation and mobile devices for email/calendar, Microsoft Office 365 Suite, and Lync

Provide technical training /Technical Documentation for Office 365.

Assist with setting up cell phones (Blackberry, IOS, Android, etc.) break/fix and troubleshooting for enterprise usage.

Implement policies to secure company data on corporate owned devices, personally owned devices, including mobile applications, with use of AirWatch.

Assist with operating system repairs, Spyware removal, virus removal, software, troubleshoot, upgrades and imaging on Windows and Macintosh.

Provide Active Directory Migration, Federation Services installs (ADFS), SSO.

AT&T: U-Verse July 2008 – April 2011

Technical Support Supervisor/ConnecTech Specialist Dallas, TX

Provide phone, remote and in-person support of network devices, software and hardware

Configure orders (upgrade or downgrade in networking or Meg profile) testing of the premise for service.

Provide field-testing and port bouncing of cross-box. A clear understanding of light emission, transmission, modulation, signal processing, switching, amplification, detection and understanding of Fiber layout.

Maintain computer networks, virus and spyware removal, computer upgrades, manage money using Store Front program

Set and configure Static IP’s for LAN, Wired/Wireless networks, Subnets, Firewalls, File Sharing and provide advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.

UT Southwestern- Clinic Staff Assistance: December 2007 – June 2008

Telvista INC (Verizon DSL) - Technical Support Representative/Supervisor Escalations- June 2005 to Aug 2007

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