Front Office Manager
Resume:
DIGNA MORA-SALENGA
API Building
Al Rigga, Deira
Dubai, United Arab Emirates
Mobile no.: 009**-**-*******
E-mail address: **********@*****.***
OBJECTIVES:
To seek placement in a reputable organization wherein I can utilize my organizational, interpersonal and communication skills for advancement and improvement and to commit myself to take part in the company’s vision and objectives.
WORK EXPERIENCE
RESERVATION SUPERVISOR/ Sales Coordinator for Sales Department October 01, 2008 – 31 May 2020
SENIOR RESERVATION AGENT
June 20, 2006 – 30 September 2008
RESERVATION AGENT/BUSINESS CENTER SECRETARY
January 01, 2002 – June 19, 2006
Riviera Hotel
Dubai, United Arab Emirates
Duties and Responsibilities:
Effectively running the Reservations Department in order to maximize occupancy and achieve the highest average room rate.
Handles hotel room reservation inquiries, sell rooms and send confirmation correspondence for groups and individual bookings. Arrange entry visa if necessary and coordinates the matter with the visa section.
Update all OTA (Online Travel Agents, i.e., Booking.com, Agoda, Expedia and the likes) including rates, room type updates and other necessary hotel descriptions.
Arrange bookings for restaurants and conference/meeting rooms. Coordinates with the F & B Supervisor and Executive Chef for any other special requirements.
Follow-up deposits/guarantee for individual and group bookings especially during peak season.
Replies to e-mails and faxes received pertaining to room bookings and all other related inquiries.
Ensures that all request and airport transfers for the next day’s arrival are all updated in the system. Coordinates any other special instructions to Reception Staff.
Prepares and send room rates to corporate companies and travel agencies.
Assist the General Manager and Sales Manager in any task outlined/detailed by him.
Communicate with the hotel guests to ensure efficiency of service.
Report directly to the General Manager and Accounts Manager. FRONT OFFICE RECEPTIONIST (Front Office and Business Center) Riviera Hotel, Dubai, United Arab Emirates
November 28, 2000 – December 31, 2001
Duties and Responsibilities:
Check- in and check-out of guests.
Attend to guests’ queries, complaints and requests.
Blocked rooms for incoming guests and comply with all special amenities required/requested by the guests.
Received telephone calls and connect to the appropriate extensions. 2
Ensure that the Night Audit reports are all correct.
Assist guests at the business center for any secretarial/computer related job.
Reports directly to the Front Office Manager and General Manager FRONT OFFICE SUPERVISOR
Legend International Resorts Ltd.
Subic Bay Freeport Zone, Philippines
March 15, 1999 to November 21, 2000
Duties and Responsibilities:
Check the arrival and departure guests.
Attend to guest queries, complaints and requests.
Monitor the staff cash report and remittances to be submitted to the head cashier.
Handles the billing arrangement of the group and check all bills according to their contract.
Monitor the staff schedule.
Ensures that all staffs are following and/or updated to new policies and procedures directed by the Front Office Manager and/or the Asst. VP Hotel Operations.
Reports directly to the Front Office Manager.
FRONT OFFICE ASSISTANT
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
February 16, 1997 to March 14, 1999
Reception Functions:
Aware of room status of the hotel, i.e., occupied, vacant and out of order room.
Prepare the arrival and departure reports of the day, complying with the special arrangement for each guest/group, i.e., room amenities, special requests, billing arrangement.
Sells, register and assign rooms to incoming guests. Ensure that all informations are properly filled up in the registration card and in front office system.
Ensures tight key control (verifying guest name before the issuance of the key) for guests’ security.
Coordinates with transportation department in arranging transport requirements of the guests.
Handles reservation inquiries and confirmations in the absence of the reservation staff. Cashiering Functions:
Maintain cash float accurately, ensures accuracy and completeness of all financial transaction such as cash, traveler’s cheques, credit card transactions, official receipts and direct billing accounts.
Make sure that all supporting documents are properly turned over to finance department. Posting of all receipts of guests transactions such as telephone, food and beverage consumption, transportation, mini-bar and miscellaneous charges.
TELEPHONE OPERATOR
Legend International Resorts Ltd.
Subic Bay Freeport Zone
Philippines
July 24, 1995 to February 15, 1997
Operates the hotel switchboard according to the operating techniques by the type of equipment.
Answers incoming calls, connect them to the appropriate extensions and takes down messages when necessary.
Receives and places long distance and international calls.
Prepares call accounting report for local and international charges at the end of the day.
Handles wake up calls.
Gives general information to the guests.
3
SPECIAL ACHIEVEMENTS
Employee of the Year - 2011
Riviera Hotel, Dubai, UAE
Employee of the Month – November 2005
Riviera Hotel, Dubai, UAE
Employee of the Month – August 2002
Riviera Hotel, Dubai, UAE
Certificate of Special Achievement
February 15, 2000
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
Finalist – Employee of the Year 1998
June 3, 1998
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
Employee of the Month – March 1998
Legend International Resorts Ltd.
Subic Bay Freeport Zone, Philippines
SEMINARS /TRAINING
Supervisory Development Program
October 28, 1999
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
Legendary Customer Service
March 30, 1999
Legend International Resort
Subic Bay Freeport Zone, Philippines
Basic Mandarin Course
February 16, 1999
Legend International Resorts Ltd.
Subic Bay Freeport Zone, Philippines
Fraud & Counterfeit Detection Seminar
January 21, 1998
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
Credit Card Orientation
October 9, 1997
Legend International Resort Ltd.
Subic Bay Freeport Zone, Philippines
COLUMBAN COLLEGE MANAGEMENT INTERNSHIP PROGRAM
Olongapo City Water District
Olongapo City, Philippines
January – March 1992
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EDUCATION
Bachelor of Science in Commerce
Major in Management
Columban College
Olongapo City, Philippines
Date of Graduation: October 1992
Knowledgeable in the following hotel programs:
Fidelio, HOSTNET
Knowledgeable in the following computer programs:
Microsoft Words, Excel, Power Point, Outlook
PERSONAL PROFILE
Birthday: June 14, 1971
Height: 5 ft
Weight: 50 kg.
Status: Married
Nationality: Filipino
Language spoken: English/Filipino
REFERENCES will be available upon request
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