Customer Contact Details

SUGANYA. C

No **, Yogeswaran Street, E-mail: *****.*******@*****.***

G1 Kannan flats, Puzuthivakkam, Ullagaram Phone: +919*********

Chennai – 600091

OBJECTIVE:

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and also for the improvement of my personal skills.

SKILLS:

• Programming Languages: C, C++

• Office Management Suite: MS-Office

• Working as End user in SAP (version: SAP GUI 710/730) French Domain

PROFESSIONAL EXPERIENCE:

Order to cash (OTC) fulfilment General Accounting Ops Associate at Accenture, Chennai from August 2014.

Experience in interaction with client and have a good rampo.

RESPONSIBILITIES:

Creation & Activation of customer’s Contracts. Modification is done on the basis of customer’s requirement for goods and service.

Creating Return Order (OC) for the Customer Goods.

Reacting promptly to Contract related queries and customer escalations on contracts to provide required information.

Creating Credit note and penalty invoices for the Customer goods and Cancelling of Contract for the Customer.

Responsible for the email queries from Client on various aspects with respect to Contract Creation, Activation, Credit notes or Cancellation etc.,

Handling Liquidation and Recovery process & send out all documents relating to Contracts i.e.: Termination Forms / Continuous letters / Reminder letters & Adhoc letters to Customers

Handling the Maintenance contract creation for the existing customer on the basis of customer’s requirement

Also handling the Contract Cancellation process which includes the creation of Credit notes & Invoices to be sent to customer.

Handling SWAP process where we have to provide the refurbished material to the customer

Modification done for the customer’s contact details on the basis of customer’s requirement.

Creating an order in the swap process as requested by the customer to change or modify the machine which they have.

Learnt CRS (Changement raison sociale) process where the customer in need of change the company name by creating a new contract and modifying the address details in the flame.

Creation and modification of price (Rental, Sales and maintenance price) to articles.

Creation and Modification of customer’s orders. Modification is done based on customer requirement for goods and service in SAP, Siebel and sales force (SFDC).

Checking Customer Credit and debit Availability.

Following it up with Clients for getting the ETA and delivery details.

Customer related modification is done on Siebel, Salesforce based request received on daily basis.

Took KT call for the new process called UK invoicing from the client directly.

Creation of debit invoice credit invoice using the application called EXOSTAR.

Checking the invoice data from WEBXENTENDER application about the customer invoice and vat percentage and calculation of customers credit and debit invoices.

ACHIEVEMENTS:

Got Numero Uno Award for the Best performance for month March 2015.

Got Blue Bird Super Star award for the month of November 2015.

EDUCATIONAL QUALIFICATIONS:

Bachelor of Commerce from Vels University, TN with an aggregate of 72% during the period June 2011 to June 2014.

Higher secondary School at Kings Matriculation Higher Secondary School, Chennai, TN with an aggregate of 79% during the period June 2009 to June 2011.

Secondary School Leaving Certificate at Kings Matriculation Higher Secondary School, Chennai, TN with an aggregate of 72% during the period June 2009.

STRENGTHS

Quick learner.

Goal and success orientated.

Analytical thinking & planning.

Accuracy and Attention to details.

Positive, proactive and self-motivated.

PERSONAL DETAILS

Date of Birth : 12-03-1993

Age : 26

Gender : Female

Nationality : Indian

Father’s Name : Mr. T. Chandrasekaran

Languages Known : Tamil, English

Interests : Listening to music

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place : Signature Date : Suganya. C

Contact this candidate