Social Media Service

***** *. ****** **, ******, CA *****

626-***-**** ******.***********@*****.***

JULIAN MANRIQUEZ

OBJECTIVE

I am excited to support and lead a team who share my ambition for stellar results among a people first mentality. My 15+ years of Guest Service experience have allowed me to thrive in tackling left brain problems with right brain solutions. SPECIALIZED UNIVERSAL STUDIOS HOLLYWOOD TRAINING & EXPERIENCE

* Awarded the Seasonal Supervisor Role for both Guest Relations and Guest Communications for the 2017 Halloween Horror Nights season; resolving difficult situations, upholding standards of service for our associates, and overseeing the operation to be efficient and impactful.

* Actively participated alongside selected Park Operation Leadership to enhance and develop a Parkwide Recovery Plan.

* Created, organized and managed the extracurricular Operations Olympics for 5 years to unify, engage and excite hundreds of Team Members within the Operations Umbrella.

* Spearheaded the inception of the Memorable Moment Program to facilitate the high volume of wishes, special requests and unique experiences for park guests.

* Completion of USH offered courses; Project Management, Managing Conflict Effectively, 6 Critical Practices for Leading a Team, MIC Emergency Response Training & 5 Choices to Extraordinary Productivity. RELEVANT WORK EXPERIENCE

June 2018 - Aug. 2020 Universal Studios Hollywood Universal City, CA Supervisor – Entertainment Operations

* Oversee the daily operation of The Walking Dead Attraction in numerous facets and responsibilities regarding performances, show quality, guest service and efficiency.

* Manage various team member populations with differing union contracts to ensure a seamless work experience for the 100+ employees in my purview.

* Partner with my entertainment department colleagues to maintain, coordinate, and enhance best practices to boost the work environment and atmosphere for our team members.

* Championed committees within Safety, Team Member Satisfaction, and the park wide Neighborhood initiative to not only keep our venue on the forefront, but to cultivate the talent of emerging leaders within my committees.

* Contribute to continuous evaluations of my performer population while addressing behavior and appropriate course correction to support the integrity and overall show quality for park guests.

* Administered the daily, weekly, and annual finance record keeping for the venue and operation in accordance with the expectations of immediate and senior leadership.

* Oversaw the eventual closure of The Walking Dead Attraction navigating a population of job losses while maintaining morale and the high quality of show standards.

Oct. 2013 – June 2018 Universal Studios Hollywood Universal City, CA Guest Communications Coordinator

* Interact with guests via email, social media, phone and in-person to facilitate inquiries and address inconveniences to provide a positive resolution.

* Filtered and coordinate with each of the different departments and senior park leadership to investigate and discourse concerns to reach a suitable resolution for all parties involved.

* Develop numerous projects to enhance not only the guest experience, but for team members within the Operations Department as well.

* Supported the introductory launch of Artificial Intelligence within our social media presence on Facebook.

May 2013 – Oct. 2013 Universal Studios Hollywood Universal City, CA Park Operations – Attractions Host

* Operate attraction ride systems efficiently and safely for guests visiting my location.

* Act as a liaison of information for the numerous questions and inquiries regarding the daily operation of the park.

EDUCATION

1999-2003 Covina High School Covina, CA

Graduated with Diploma

Current Mt. San Antonio College Walnut, CA

Currently seeking an AA degree in Communications

ADDITIONAL RELEVANT EXPERIENCE

January 2010 Founded Stars & Streetlamps Ent.

* Founded an entertainment label to provide a multitude of platforms and mediums to develop and cultivate independent artists in the realms of music, comedy, fashion and film. I produced, marketed and managed creative projects from conception to execution. Additionally, I coordinated and stage managed events throughout Southern California working with city organizations and business owners utilizing a self-established grass roots network.

August 2008 2009 Disneyland Resort Ambassador Candidate

* As a candidate, I went through extensive training and learning experiences to better ready myself for the requirements of the Ambassador role. Training included Government, Media, and Public Relations; including but not limited to, TV, Radio, and Press interviews, Banquet and luncheon meetings, as well as training to host celebrities, international dignitaries, local and national politicians for a daily a agenda all while representing not only the Disneyland Resort, but upholding an image suitable for the entire Walt Disney Company.

June 2006 Disney College Program

* As part of the Disney College Program I was able to work as an intern for the Attractions department at the Disneyland Resort. While in the program I learned an immense amount of information related to superior guest service and how to network in a corporate culture.

Contact this candidate