Lead Consultant, Manager

Ronnie Cunanan Leyte

Diverse Industry Experience. A True Leader. People Developer.

******.*****@**.***

+65 97670848

Summary

Experienced professional with a demonstrated history of working in the IT / application services industry across multiple industries such as Retail & Distribution, Booking & Reservations, Shipment / Cargo, Online Payment Systems, Cash Card & Credit Card Settlements, and Land Transportation Systems. Exposed and skilled in all end-to-end process of Project Management, Migration Management, Operations & Maintenance Management, Change Management, Service Delivery, Agile Methodology, CI/CD Pipeline Management, Data Analysis, Business Analysis, Software Design, and Software Development. Exemplified standard processes as a part of the primary team of the company to achieve and maintain IT standards such as BS7799, ISO27001, ITIL v3, and CMMI Level 5. Exceeded expectations of the executive management and was branded as a fast tracker with an annual spot in the very top of the peer group. Maintained the passion overseas and awarded as an employee of the year in a Singapore company. Professional Experience

Lead Consultant, Manager at NCS Pte. Ltd., Singapore

November 2010 – Present

Worked on a medium-sized project worth $6 Million and a very large project amounting to more than $600 Million. The medium-size project is an O&M project while the large project is a Development project up to System Migration. Both projects are open tender projects in which have also shared the expertise doing estimates during the tender preparation and have helped to provide answers during the tender clarifications. Presented a special team award in efforts given to achieve CMMI Level 5 for the company. Also received a loyalty award for the 5 years of service. Application and Process Lead which requires both technical and managerial skills as a lead consultant for the project. Proactively coordinates with the client regarding any issues or queries with the system or any relevant process. Provides an effective solution for requirements and concerns raised in the project. Resolves issues raised by the clients in a timely manner and proactively recommends preventive measures to mitigate greater risks for re-occurring issues. Lead multiple teams to achieve successful and on-time delivery of the project based on the planned timeline, resources, and scope objectives. Prepare and maintain project documents based on project standards following the CMMI targets. Assess the impact of changes to the projects on costs, schedule, and resources and report these to PMO. Provide effective leadership to the project team ensuring that the team members are motivated and are developing their competencies. Efficiently delegates work assignments to members with skills matching the requirements. Manages weekly production deployment to facilitate the correct deployment process. Oversee all scheduled and unscheduled maintenance to properly manage the expectations and requirements of both the supporting team and the system users. Due to the proven capability to deliver more than the expectation, was given an additional role to function as a Migration Manager. Coordinated and driven the migration planning thru scheduled migration meetings. Drafted the Data Migration Plan, Interface Specifications, and System Migration and Transition Plan.

Systems Executive, Deputy PM at NETS Pte. Ltd., Singapore

September 2008 - October 2010

Mainly designated to work on the Online Payment System that is highly available to more than 6 Million users 24/7 in Singapore with an SLA from 99.95% and went up to 99.97% in a span of 2 years. Awarded as one of the best employees of the year for the year 2009 due to the exemplary service given to the company.

Focuses on management of software development and enhancements. Lead and implements change management process. Coordinates with users regarding the change requests and queries. Available 24/7 on-call support to help coordinate any potential or encountered issues in the production environment. Help resolves production tickets (BAUs) forwarded by the first level support. Configures simulators for 3D secure transactions which is important for SIT/UAT testing. Monitors batch close times / batch job process especially during midnight runs. Monitors settlement process for both public and private sectors. Provides SQL scripts for data patching requests by the merchants. Knowledgeable on shell scripts that will be needed in running an application in the production environment. Works with AIX, Oracle 10g, WebSphere, and Distra Switch (MCAS). Provides analysis on the system performance base on the trends. Recommends new business / technology process to improve the system. Proactively initiates team / group discussions regarding continuous improvements. Ensures proper documentations of all development requests from Functional Requirements, Technical Design, UAT plan, Production Cut-Over plan, and Production Implementation Procedure. Proactively conforms with ISO and Monetary Authority of Singapore (MAS) standards.

Systems Analyst, Team Leader at Accenture Inc., Philippines

May 2006 - August 2008

Assigned to work on 3 large-scale multimillion-dollar projects in diverse industries such as Cargo/Shipment, Booking & Reservation Systems, and Retail & Distribution. Trained and accepted multiple roles on each project to maximize the given opportunity to learn on the different business and technical processes. Acknowledged as a fast tracker due to the yearly inclusion on the Very Top of the Peer Group (top 5% of the peer group) on every annual performance review. As a Team Leader. Leads the eBusiness team. Drives the team to meet deadlines and milestones. Develops skills in all areas of technology which will be productive for the project. Actively participates in project planning. Handles the continuous improvement group which is responsible for the monitoring of the productive actions for the project. Creates reusable materials for the team. Admin of the WebSphere server, DB2 server, FTP, server, Domino server, and Tivoli server all running in Windows 2000 and 2003 platforms. As a Technical Coordinator. Support project with regards to machines, connectivity, and technology to use in order to complete the deliverables. Leads the test process in resolving some connectivity and / or software issues. Installs and configures project specific tools (Rational Application Developer, Websphere App Server, DB2 Server, Tivoli Server, Domino Server, FTP Server, etc.). Troubleshoots application servers and workspaces issues. Conducts meeting to resolve connectivity issues Documents useful techniques and procedures in handling technical issues.

As a Lead Reviewer. Review codes before delivery to client. Conducts team meeting for project updates / status. Actively participates in project meeting by sharing knowledge in application development and standard procedures Documents review process and results. As a QA Lead. Create and updates the test process. Interacts with the project reviewers with regards to the test process. Discuss schedule and priority issues with the team. Communicates with the developers with regards to issues found in the build. Documents the test process and results

As a Software Configuration Management Lead. Tag, Build and Deploy of the application. Create and updates the build process as per the business needs. Handles the versioning of the EAR file created for the application. Handles code merge of local source codes. Conducts meeting to discuss updates on the build process and procedures. Documents procedures and build process. Data Analyst, In-House Software Developer at Pacsports, Philippines

January 2002 - April 2006

Hired as a Data Analyst for Retail & Distribution and Warehousing before graduating as a BS Electronics and Communication Engineering due to proven skills in data analysis and statistics. Worked on the numbers for the management during the daytime and spent working OT for free to self-learn the company’s tools and IT system. Main goal is to learn the system and be familiar to help in the data analysis and reports, ended up creating a new tool to help in the data analysis plus learning the whole Inventory Management System, Retail Point-Of-Sale System, and Financial Systems.

Learning never stopped and was provided free access on all available equipment which paved the way to setup the first centralized system of the company. A common LAN was setup giving an access to a centralized SFTP server sitting on the IT Department. Created more tools for the company including the inventory analysis tool which was used in the reconciliation process to identify and collect multimillion-pesos worth of lost inventories on different consignment sports shops. Improved retail POS and provided a link from the Warehouse System to each retail shops for ease of stock transfers. Regular visits on the retail shops and an open communication with the users helped identify main concerns and challenges of the business; namely, location of the retails shops which were scattered nationwide, the computer illiteracy of the sales / users due to generation gap, and unmanaged deployment of retail POS since it is a desktop system. Solved the raised concerns by setting up remote desktop access on all retail shops to allow offsite support for a more cost-effective and productive support. Supported finance teams for any issues encountered in the Financial Systems using the skills and knowledge in Accounting, working on processes in Accounts Receivables, Accounts Payables, Adjusting Entries, Bank Reconciliations, Journalizing, and Closing of Accounting Books. Solved warehousing issues and improved the warehouse system to include racks & rows stock listing to help in tracing stocks within the warehouse. Conducted a nationwide stock reconciliation of all retail locations to help track the accurate stock information of each item such as colorway and size which paved way to the new tool provided for the sales manager that gives an accurate information on the stock availability for each retail location on any given day & time.

Education

University of the Philippines, UPOU

Master's Degree, Information Systems

SY 2015 – Present

Pamantasan ng Lungsod ng Maynila

Bachelor of Science, Electronics and Communications Engineering SY 1997 – 2002

Certification and Trainings

Certified Professional Scrum Master I

March 2015

AWSome Day Online Conference

Amazon Web Services

May 2019

Dollar Universe Administration

Sep 2018

Project Management Professional, PMBOK 5th Edition Training July 2017

Solace MQ Development and Administration

July 2016

IBM Business Process Management

June 2016

ITIL Classroom Training

Aug 2014

Social Contribution

Freelance Contributor, System Designer

Rise Against Hunger, Philippines

Since August 2018

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