Christopher Morgenthaler

347-***-****

adelfu@r.postjobfree.com

Objective

My goal is to provide years of my extensive tech knowledge, paired with strong customer service, teamwork and great communication that will support any IT department.

Work Related Skills

Unsurpassed in Customer Service

Self starting, with minimal direction needed

Excellent research ability

Emphasis on solving problems

Able to prioritize and accomplish tasks in an accurate and timely manner

Work Experience

March 2020 – June 2020 Glasser Tech LLC Hicksville, NY Senior IT Engineer

Remote Support of 200 plus Law Firms across Nassau and Suffolk counties via ConnectWise Ticketing System & ConnectWise Control Remote Support Software

Azure Sync and Office 365 Administration

StorageCraft Cloud Backup Solutions (Running and monitoring backup jobs)

WatchGuard Firewall & SSL Remote VPN creation

MFA Authentication enrollment setups

Remote training for VC setups and account creations (Zoom & Microsoft Teams)

Group Policy modifications / remote management

FEB 2017- FEB 2020 Kobalt Music New York, NY Senior IT Support Engineer

Windows Server/AD/Exchange Management (Physical, VM) recently migrated to GSuite

Remote assistance, including international support (phone, email, shared desktop)

Jamf Casper suite (CCA), Server and Client

Managed a team of 3+ IT Support Engineers

Actioned new hire & termination policies and procedures

Mixed Mac & PC environment. (Parallels)

Administer domain, (Active Directory, DNS, DHCP, DFS, etc.)

Administer Google APPS, Google Admin Console, OKTA, ZOOM & SLACK

Administer Mitel Phone System and Desk phone Setups

Training staff on SLACK & ZOOM Video Conferencing system

Tasked to procure IT hardware for U.S. offices

Negotiated MSP contracts to ensure the best speed & lowest price possible

Maintained Mobile AT&T & Verizon Accounts to ensure lowest monthly cost possible.

Office Travel when needed

Assisted our U.S. and Canada offices in New York, Los Angeles, Nashville, Miami and Atlanta as well as Toronto

MAY 2016 - DEC 2016 Wasserman Media Group New York, NY Manager of IT

Lead for all IT related hardware, software and networking issues for the New York Office

New hire & termination of user accounts

Mixed Mac & PC environment

Administer domain, (Active Directory, DNS, DHCP, DFS, etc.)

Administer & employee training on KISI, SLACK, Google APPS, Google Admin Console & ZOOM

Administer & build Windows Server 2012 r2 servers

Managed two New York offices along with 2 technical analysts

Managed Office 365 e-mail, network and phone systems

Oversee vendor contract negotiations for all new computer equipment

March 2015 – May 2016 The Gersh Agency New York, NY IT Manager

Desk side, Remote, Phone & Executive Support for 125+ end users

Serve as the sole owner for everything IT in the New York Office

Administer domain, (Active Directory, DNS, DHCP, DFS, etc.)

Completed Office 2010 to Office 2013 / 365 migration

Setup Video Conferencing unit for NY & LA communication

Administer E-mail (Office365), network (routers, switches), phone system (Avaya)

Installed professional Wi-Fi System Aruba Networks and heat mapped the New York office

IT purchases for the New York office & maintains vendor relationships

Manage/test disaster recovery plans and power redundancy for agency

Oversee vendor contract negotiations for all new computer equipment and software

Manage the day-to-day operations of the information technology

department for the New York Office

OCT 2013- March 2015 CAA New York, NY IT/Helpdesk Team Lead

Offered high standard customer service to the end user also including C level executives

Desktop imaging, support, and troubleshooting

Escalated OSX support (jamf software, Casper)

Project Management, Product Management

Cloud storage migration and support

Windows server, Exchange and AD/DHCP/DNS support

Cisco network and server (clustered ESX) support

Supported Remote users in several US/International Offices

Average of 50+ tickets daily via Service NOW ticketing system

BOX / BOX Sync / BOX Edit. (Cloud Storage)

Migrated 300 plus users over to Office 365

OCT 2012 – OCT 2013 Cohen & Gresser LLP New York, NY System Administrator

Performed end user support for all things hardware and software related for 200+ users

Supported Microsoft Office 2010 and Office 2003

Worked in a VmWare environment creating VM's and maintaining performance

Supported all types of mobile phones from IOS to Android

Migrated users from Office 2003 to 2010 via Exchange Migration Tool

Managed all communications regarding hardware setup for all employees

Supported Citrix XenServer & XenApp

Managed the procurement and asset management of all stock and live hardware

Setup conference rooms with appropriate equipment as needed

Performed liquidation of old computer equipment, which was donated to Vietnam Veterans of America

Upgraded the firmware for the Cisco Wireless Controllers

Worked on updating Elite Database by coordinating with Thompson Reuters for the firm

JAN 2010 – OCT 2012 Sullivan & Cromwell LLP New York, NY Hardware Support Specialist

Supported Microsoft Office 2010

Supported all mobile devices from IOS to Android and some Blackberries

Support end users with all things hardware and software including desk phones for 200+ users

Coordinated all hardware setups for associates in a timely manner

Setup many case rooms with 25+ computers per case regularly

Managed and instructed interns yearly

Managed all hardware for a yearly liquidation

Supported asset management using Oracle PeopleSoft Enterprise

Efficient in using BMC Service Desk Express for creating and closing tickets

Collaborated with Network Infrastructure to replace and add Cisco switches

Ensured that every system is encrypted using McAfee Endpoint Encryption

FEB 2007 – JAN 2010 Thornton Tomasetti, Inc. New York, NY Technical Support Specialist

Microsoft Office 2003 and Exchange Server 5.5 maintenance and support

Used Numera Footprints Ticketing System to keep track, log data and service customers

Supported 800+ End-Users in numerous locations such as: Boston, Chicago, Dallas, Denver, Los Angeles, Hong Kong, Shanghai, London, Abu Dhabi & Dubai

Customizing high performance boxes for CAD operators and Structural Engineers using remote installation services

Daily end user support with hardware, software and phone issues

Supporting AutoCAD, Revit Structure, SAP and ETabs Applications

Data inventory of all new and legacy computer equipment in facility

Group policy management in Microsoft Windows 2003 server

Active Directory User and Computer Management

Microsoft Exchange Server Administration

Configuration and maintenance of Oce Reprodesk products

Performed beta testing on software and hardware before going live

Set aside time for new hire orientation on all things tech plus go over IT Policies

Provide training on company policies regarding technology and security of crucial data

Help setup our London office with workstations, network and servers for 20 employees

Project managed the move of the Chicago & Ft. Lauderdale offices IT Hardware and Datacenter Infrastructure

Education

Pace University Master of Science – May 2007

Pace University Bachelor of Science – May 2009

Certificates

JAMF Software 9.2 Essentials

JAMF-Certified Casper Administrator

JAMF Certified Casper Technician

Interconnecting Cisco Network Devices 1

American Management Association: Customer Service

Certified StorageCraft Engineer

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