Pharmacy Health

Ryan William Huntsman, Pharm.D., M.S.

**** ***** **** ********, ** 92374

Email: ********.****@*****.*** Mobile: 909-***-****

LinkedIn Profile: linkedin.com/in/ryan-huntsman-a56482a3

Pharmacist License No. 68175 (Good standing; Exp 08/2020)

Objective

To contribute to and learn from a healthcare team as a motivated and passionate pharmacist in an effort to serve the needs of a diverse patient community.

Skills and Expertise

6 years as Operations Director for call center, mail-order pharmacy and RPh/RD team

3 years as a Pharmacist in community, ambulatory care and clinical informatics

3 years of experience as Admin user in Salesforce, Zoho and Five9

Experience with building and launching company-wide programs, policies and protocols from scratch

Great organizational and leadership skills

Excellent oral and written communication skills

Able to retrieve, organize, and interpret data to identify and improve program/workflow gaps

Able to work in a fast-paced environment and adapt to change well

Able to work collaboratively in a team or independently with minimal supervision

Able to work under pressure, plan personal workload effectively and delegate when needed

Able to think critically, quickly and creatively

Comfortable working in an office/clinic setting or remotely

Fluency with Smartsheets and Google/Microsoft Suite Products

Education

Doctor of Pharmacy Degree (Bioethics Minor) May 2012

Loma Linda University School of Pharmacy (LLUSP)

Master of Science Degree in Biochemistry and Molecular Biology June 2008

University of California, Riverside (UCR)

Bachelor of Science Degree in Chemistry (Biochemistry Concentration) June 2007

California State University, San Bernardino (CSUSB)

Licenses and Certifications

Pharmacist License No. 68175: California Board of Pharmacy, 2012 - Present

MTM Certification: American Pharmacists Association, 2015

Advanced Cardiac Life Support (ACLS): American Heart Association, 2010 - 2014

Basic Life Support (BLS) Healthcare Provider: American Heart Association, 2008 - 2014

Heart-Saver First Aid: American Heart Association, 2008 - 2014

Pharmacy-Based Immunization Delivery: American Pharmacists Association, 2008

Professional Experience

Operations Director at Preveon Health Jul 2014 – Apr 2020

Job Duties and Responsibilities

Oversaw operations for all company departments, including a clinical team, a customer service support team, a mail-order pharmacy, a provider relations team, an IT team as well as 36,000+ patients with Diabetes and other comorbid conditions.

Responsible for training, evaluating and leading all department supervisors and reported directly to company CEO and VP.

Developed, implemented, and monitored daily operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives.

Built/maintained relationships with all external partners, vendors and potential collaborators to make decisions regarding operational activity and strategic goals.

Planned, monitored, and analyzed key operational performance indicators to ensure efficient and timely completion of departmental tasks and objectives.

Worked collaboratively with department heads and executive officers to develop, launch and monitor new projects and programs to improve company services.

Oversaw patient support processes and organized them to enhance patient satisfaction.

Used multiple software platforms and programs to maximize company success.

Assisted in creation of company’s standard operating procedures, HR-related policies and protocols, agent disciplinary action, recurrent CRM customizations to accommodate operational/clinical workflow changes and clinical protocol amendments.

Assisted in creation, analysis and presentation of the company’s annual and quarterly progress to contracted insurance plan.

Assisted in compliance with Pharmacy law/regulations, pharmacy business practices and accreditation standards for all areas of the company.

Accomplishments

Increased overall patient screen rate by >10%.

Decreased average patient A1C by >1%.

Increased average patient service level by >35%.

Decreased average abandonment rate by >50%.

Decreased average employee turnover rate by 10%.

Oversaw the onboarding of over 30,000 patients into Preveon Health.

Oversaw daily fulfillment of between 2,000 to 4,000 DME products in fulfillment center.

Projects

CRM-Telehealth System and Mobile App: Sep 2019 – Apr 2020

New Gestational Diabetes Program: Feb 2019 – Jun 2019

Screen Rate and Control Rate: Jul 2019 – Mar 2020

Clinical Care Plan Implementation: Jul 2019 – Feb 2020

Conversion from Prescription to Medical Order: Jul 2019 – Jan 2020

Bulk Medication Formulary Conversions: Jun 2019 – Dec 2019

Meter Conversion Project: Jan 2018 – Oct 2018

Salesforce Implementation: Nov 2014 – Jan 2015

PGY-1 Pharmacy Residency Program Coordinator at Preveon Health Jul 2014 – Jun 2015

Job Duties and Responsibilities

Developed and launched an unaccredited pharmacy residency program.

Coordinated resident recruitment/interview process and rotation schedules.

Planned resident/preceptor activities and quarterly/program evaluations.

Precepted program residents in metabolic disorders, patient consultation and administration rotations.

Accomplishments

Graduated 5 residents in the inaugural year.

Received Preceptor of the Year as a result of resident voting.

Clinical Pharmacist Supervisor at Preveon Health Oct 2013 – Jun 2014

Job Duties and Responsibilities

Oversaw a team of 4 clinical pharmacists, 2 registered dietitians and 3 clinical assistants to provide Diabetes management through signed collaborative practice agreements in a multi-disciplinary approach.

Responsible for training, evaluating and leading all clinical personnel and reported directly to company CEO and VP.

Performed QA audits to assess call quality and clinical appropriateness.

Built/maintained relationships with all external providers/clinics to enhance effectiveness of signed management protocols.

Accomplishments

Annually amended Preveon Health’s clinical management protocol.

Started provider relations department and established initial clinic/provider network to enact collaborative agreements based on clinical management protocol.

Instituted and customized CRM platform functionality for the company’s clinical and operational documentation processes (Zoho).

Collaborated with LLU School of Public Health to develop and launch a psychological component using Ph.D. students with psychology to enhance the company's multi-disciplinary approach to patient care.

Precepted over 20 fourth-year pharmacy students from Loma Linda and Western University in an ambulatory care rotation focused on metabolic syndrome.

Decreased average patient A1C by >1%.

Clinical Pharmacist at Preveon Health Oct 2012 – Sep 2013

Job Duties and Responsibilities

Performed Medication Therapy Management (MTM) assessments for Preveon Health patients.

Spoke with patients regarding therapy optimization and/or disorder-related education via telephone and/or in-person appointments.

Verified DME products filled within fulfillment center.

Worked collaboratively with other clinicians and health providers to optimize medication therapies for patients with diabetes by performing pattern management, medication review, and drug therapy changes.

Called in new medications for patients who have providers within our clinical management protocol.

Precepted fourth-year pharmacy students from Loma Linda in an elective rotation focused on metabolic syndrome and patient consultation.

Accomplishments

Launched a telephonic Diabetes management program by creating and implementing signed collaborative practice agreements with IEHP providers to help manage patients with Diabetes.

Intern Pharmacist at LLUMC Outpatient Pharmacy Jun 2010 – Jun 2012

Worked with outpatient pharmacy staff to fill/prepare 800 – 1,000 medication orders daily.

Collaborated with medical center physicians to optimize patient discharge orders.

Educated patients on all new medication orders.

Participated in medication inventory process.

Intern Pharmacist at Walgreens Pharmacy Jul 2009 – Jan 2011

Worked with pharmacy staff to fill/prepare 200 – 400 medication orders daily.

Educated patients on all new medication orders.

Participated in medication inventory process and immunization delivery.

Volunteer Activities

Medical Mission Trip to Romania from July 25th to August 4th, 2011

Provided clinical services to the underserved villages of Burcioaia and Jilava. Mission trip activities include obtained patient medical/medication history and vitals; provided physical exams and prescriptions in the presence of a licensed Romanian physician; filled medications and provided patient consultation.

References - Available Upon Request

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