Teacher Customer Service

NOURA ALVI

Professional Teacher

Profile Summary:

An inspiring Computer Science teacher who believes that high expectations within the school lead to high levels of achievement. I’m strong, focused and determined

Computer Teacher who is looking to make a real difference within the classroom. Have a passion for my subject and strives to achieve the highest possible standards of teaching. Would like to join a school that has a warm and welcoming community of students, staff, parents and governors, who all work together to make it a school where individuals are challenged to be the best they can be.

Key Strengths & Skills

Understanding of cultural sensitivities

Good communicator; strong organizational skills; working well under pressure

Customer and quality focused; good interpersonal skills and team player

Good financial & business judgment with strong task management skills

Strong understanding of corporate banking products,Sales and services

PROFESSIONAL EXPERIENCE

Beaconhouse Al Khaleej international.

SEP 2019 – Todate

Islamic Teacher (Non/Arab): (Grade 1, 2,3,4 and 5)

Responsibilities

oCreate syllabi for each of the courses assigned in line with the Ministry of Education requirements on Islamic Studies

oPlan, initiate and guide the units of Islamic Studies which involve knowledge and understanding of Islam and other major world religions

oFoster the understanding of religious traditions and appreciation of the cultural differences in the UAE Today

oCreate and evaluate assessments of each student’s work and keep records updated

oCommunicate regularly and constructively with students and parents

oUse teaching methods engaging students, stimulating intellectual curiosity including the use of

oeffective questioning, presentation and resources

oSet high expectations for students behaviour, establishing and maintaining a good standard of

obehaviour management through well focused teaching and through positive and productive

relationships

Computer Teacher: (Grade 1, 2,3,14 and 5)

oContributing to the design, delivery and future planning and development of the IT curriculum

oEncouraging students to respect the technology they are given to work with.

oUpdating administrative records of each pupil progress.

oCreating a portfolio of each students work to monitor their performance.

oInjecting a sense of purpose into the classroom.

Al Itqan American international.

FEB 2018 – JUNE 2018

English Teacher: (Grade 9, 10, 11)

oLesson planning and designing courses.

oMaintaining classroom and student records in accordance with school policy.

oHelping to prepare materials; general teacher support as directed.

oUsing clear and concise language when teaching in a class.

oWrite up, prepare course material and handouts.

oBeing fully conversant with, and applying, the school’s child protection policy and related issues.

Computer Teacher: (Grade 4, 5,6,10 and 11)

oContributing to the design, delivery and future planning and development of the IT curriculum

oEncouraging students to respect the technology they are given to work with.

oUpdating administrative records of each pupil progress.

oCreating a portfolio of each students work to monitor their performance.

oInjecting a sense of purpose into the classroom.

Al Resalah International School of Science. SEP 2007 – JUNE 2014

Computer Teacher: (Grade 1, 2 and 3)

oIntroduce students to effective computer skills including typing.

oShow students how computers tablets and phones can help learning.

oMonitor student performance grades and discipline.

oDeveloped and implemented effective computer-based curriculum.

oProvided support to other teachers with computer related issues.

oAttended various workshops with regards to class management and course development.

oComply with all school policies and regulations regarding classroom management and instruction.

Towheed International school – Iranian, Dubai

AUG 2006 – JUNE 2006

Home Room Teacher: (Kindergarten 2)

Introducing basic subjects and concepts, such as colors, shapes and basic math.

Teach basic skills including letters, numbers, art, literature and behavioral skills.

Be patience and more flexible to create a healthy teaching environment.

Improve their physical, mental and social development and maximize their potential in a positive and safe environment.

Core Qualifications:

oContinuous professional development.

oStudent and teacher relations

oTechnological integration

oConflict resolution ability

oUtilized range of teaching methods in group and one-on-one settings.

HSBC Bank Dubai, U.A.E.

Dec 2000 – Apr 2006

Compliance, Money Laundering, Operational Risk & Customer Service Departments

Compliance

oPreparing KYC (know your customer report) for SCC (Special category customer) and sending to Operation Dept. for approval.

oAssisting BMLCO (Business Money Laundering) in conducting money laundering training every fourth quarter of the month.

oPrepared Business and Compliance half yearly certificate and sending to Operations Dept.

Anti-Money Laundering Operational & Risk Department

oRaising clauses & issues for additional signatories with reference to CB notice 1400/2002

oChecking all documents are available on time of sending docs for CB approval

oDistributing video tapes to all branches getting copies from Regional Dept and sending to branch BMLCO PFS & CORP.

oReceived faxes from CB for search notices exact and close match are identified and statements for exact matches are requested from Operations helpdesk.

oRaising MLSR (Money Laundering Suspect Report) for all various suspicious transactions.

oChecking large transaction reports and sending requests for KYC and other clarifications to respective BMLCO, PFS& CORP branches.

oAll various findings on suspicious enquiries from different branches are compiled and send to RMLCO

Customer Service /HR

oDemonstrate a positive, enthusiastic, committed and flexible attitude towards customers, suppliers and other team members, recognizing the importance and benefits of effective team working.

oDeliver customer service in line with `best practice'. Ensure compliance to relevant policies.

oProvide assistance to customers with regards to their accounts seeking guidance in line with company policies

oRecruitment - this includes developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates

Certificates & Awards

oHSBC- Certificate of Appreciation awarded on Sep’05 for best customer service performance

Cell: +971**********

Email: *********@*****.***

Languages: English, Urdu and Arabic

Education: Information Tech. Diploma

University of British Columbia

Contact this candidate