Project Manager, BA, HP Quality Center, TFS, Viso, MS Office
Resume:
Nanette L. Wooten PMP
Ashley, Ohio 43003
********@*****.***
PROFILE
A PMP Certified Project Manager / Business Analyst with experience in project analysis and quality assurance.
Communication with all levels of business, i.e. upper level management, project owners and IT.
Areas of strengths include: process improvement, project execution process, writing project schedules, testing, implementation, documentation, project planning, issue resolution, release management, conflict resolution and coordination.
Experience in web based, mainframe, and UNIX based projects.
Involved in the Iteration project planning and execution process, as well as, the development and maintaining of test plan and test case documents for functional integration and regression testing to ensure code is to the client’s requirements.
Mentored team members (QAs, BSA, Junior Project Managers) within the department to make certain correct procedures had been followed during the project life cycle, and developed continuing process improvements.
SKILLS SUMMARY
Soft Skills: Stress Management, Personal Best, Dealing with Diversity, Fundamentals of Leadership, Conflict Management, Dealing with Difficult People, Time Management, PMP Boot Camp
Technical Skills: COBOL, UNIX, HTML, JavaScript
Databases: Oracle, Access
Test Tools: MS Azure, Rational Test Manager, SQL Worksheet, Test Track, Clear Track, TSO,
Mercury QTP, HP Quality Center, Dimensions
Core Tools: SharePoint 2013, MS Office Suite 2013, MS Project 2013, Webex, Skype for Business, ServiceNow, Clarity PPM
PM Methodologies: Waterfall, AGILE, ESDm, RUP Iteration
PROFESSIONAL EXPERIENCE
Fiserv, Dublin, Ohio December 2014 to February 2020
Sr. Business Analyst
PMO, Biller Solutions
Effectively and efficiently manage multiple projects at same time.
Consult with clients to identify key requirements, define the project scope.
Facilitate daily meetings remotely via telephone conference, Webex conferences, and email with client and stakeholders to bridge project gaps, risks, or additional scope.
Prepare timely status reports to client and internal senior management.
Function effectively as the interface between development, testing, and delivery of developed product to client.
Writing of functional and technical requirement documents for all the project’s needs, as well as, test and use cases.
Developed and implemented a process improvement for the PM/BA work process flow within the department.
Initiated a comprehensive tracking process that improved the communication and project pipeline scheduling.
Crossed trained to have flexibility to work within multiple Fiserv platforms.
Received two Fiserv Living Proof awards for high profiled project for the implementation of real-time webMethods service, IVR, and user interfaces to the client for both Walk-In and On-Demand platforms.
Nanette L. Wooten 740-***-****
TEK Systems, Dublin, Ohio June 2013 to December 2014
Sr. Business Analyst Lead/Project Manager – Contractor
nationwide I&O Delivery Services
Lead in the clarification of client requirements, business needs and project objectives with the client and other stakeholders for the End Users Pain Points – Password Management project.
Writing of the functional requirements and stories to support development and inform technical requirements.
Focused on deliverables to improve the experience with password management actions and find ways to eliminate the need for multiple passwords across the enterprise applications.
Lead in the analysis of User Access project. The analysis was to focus on the understanding and identifying bottlenecks and a potential solution for user access provisioning for Nationwide customer service and sales agents.
Offered additional help to the Nationwide Specialty Insurance (NSI) Nationwide Employee Benefits technical team writing technical specifications, UI mock-ups, and testing scripts in Quality Center.
Collaborated with the PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
Lead project from Initiation through closing, focusing on the project goals and ensured that all activities were completed on schedule.
Developed and managed project management plan, including project schedule and work breakdown structure, communication and risk plans, and other plans as required.
Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.
Smart IT, Columbus, Ohio July 2012 to June 2013
Business Analyst III/Project Manager – Contractor
Ohio Department of Education – Financial Services
Defined processes and tools best suited for the project. Moved between agile and waterfall approaches depending on project specifics and client goals, as well as, creating detailed project road maps, plans, schedules, and work breakdown structures.
Collaborated effectively with project, product, and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.
Focused the team on the business objectives and tracked the progress to ensure project milestones were completed on time, on budget and with the desired results.
Anticipated and managed change effectively and mitigated risk factors.
Lead global cross-functional teams in delivering School Finance Modules and Applications project that improved productivity and operational efficiencies.
Lead in the clarification of client requirements, business needs and project objectives for creating standardized processes and practices within the School Finance area, as well as, removing applications from legacy systems and going from paper-based process to an automated web-based system.
Proactively communicate and collaborate with all 10 ODE Regions throughout the state of Ohio via web conferences, as well as, travel to area regions for staff meetings and provide hands-on presentations to analyze the information needs and functional requirements that pertain to the project.
Creation of the documentation for deliverables such as the Project Scope, Requirements Document, Functional Design Document, and Detail Design Document per ODE audit standards/methodology practices.
Maintained project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
Lead project from Initiation through closing, focusing on the project goals and ensured that all activities were completed on schedule.
Managed project plan, including project schedule and work breakdown structure, communication and risk plans, and other plans as required.
Nanette L. Wooten 740-***-****
TEK Systems, Dublin, Ohio October 2011 to July 2012 Sr. Business Analyst Lead/Project Manager – Contractor
nationwide I&O Delivery Services
Managed in the clarification of client requirements, business needs and project objectives for creating a standardized process for patch management within the enterprise IT areas for the Corporate Vulnerability Patch Policy project.
oCorporate Vulnerability Patch Policy – rolled out across 16 technology towers within 6 month time table; with responsibility to Corporate Board of Directors. Nominated for 3rd Quarter ECTO CI Award.
Lead in the clarification of client requirements, business needs and project objectives via GAP Analysis session with the client and other stakeholders for the following projects: Web Content Management – Real Estate Investments, Western Heritage Insurance Company websites going from Documentum to SDL Tridion application.
oTeam received letter from NW CEO and Executive Leadership Team for appreciation of a seamless transition to move the NW InSide website to the new web content management system Tridion.
Collaborated PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.
Writing of the documentation for requirements deliverables.
Writing and documenting of the Functional Design Document, and Detail Design Document per the ESDm methodology.
Design as-is and to-be process flows utilizing Visio.
Collaborate with the testing team in assuring the requirements are being met and testing is successful.
TEK Systems, Dublin, Ohio June 2011 to October 2011
Sr. Business Analyst Lead/Project Manager – Contractor
nationwide financial network - it
Managed guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
Lead in the clarification of client requirements, business needs and project objectives via GAP Analysis session with the client and other stakeholders for the following projects: ADP – Producer Management, Life Bonus, NFG – Money Market Funds, and Vesting.
Design as-is and to-be process flows utilizing Visio.
Writing of the functional requirements and stories to support development and scope of project.
Creation of the documentation for deliverables such as the Requirements Document, Functional
Design, and Detail Design.
Collaborate with the testing team in assuring the requirements are being met and testing is successful by utilizing HP Quality Center for ADP-Producer management within the Kaplan web -based application.
Created and maintained detailed project task schedules. As well as, identifying project risks and creating effective mitigation plans, and Identifying project issues and creating effective remediation plans.
Lead project to successful conclusion, and managing defined scope, and completing project on schedule and within budget.
Utilize CA Clarity Provide status report to management on activities accomplished, completed, and risk assessments.
Nanette L. Wooten 740-***-****
CGI, Columbus, Ohio July 2008 to June 2011
Lead Business Analyst / Programmer Analyst – Contractor
stars (state taxation accounting & revenue system)
oracle etm business analyst, ohio dept. of taxation
Lead in the clarification of client requirements, business needs and project objectives via GAP Analysis session with the client and other stakeholders for the multi-phase, multi-year implementation of the Oracle ETM 2.2 (Enterprise Taxation Management) product for the Ohio Department of Taxation (S.T.A.R.S. Project).
Lead JAD sessions with the client and SME’s in the design phase of the project.
Designed process flows for all areas of the Department of Taxation utilizing Visio and Smart Draw.
Assisted in modifications of code before they are implemented into production as well as assigned.
Writing of the project documentation for deliverables such as the Requirements
Document, Functional Design Document, and Detail Design Document.
Collaborated with the testing team in assuring the requirements are being met and testing is successful by utilizing HP Quality Center.
Created user interface maps within the ETM 2.2 application utilizing HTML and JavaScript.
Provided support and coordination services to the project managers and project team as required.
Participate with the team in RUP Iteration Planning process and managing change processes per each increment and how they impact other areas of the project.
Provide weekly status report to senior management on activities accomplished, completed, and risk assessments
Zomax, Dublin, Ohio March 2008 to April 2008
Project Manager (Mass Lay-Off)
Planned, directed, and managed designated projects.
Ensured that objectives were accomplished in accordance with outlined priorities.
Delegated responsibilities and designed time schedules.
Provided support and coordination services to other project managers and project team as required.
Managed the project steering committee weekly meetings and provided project status for existing
projects and identify changes in delivery dates based on delays in the project to facilitate in the
prioritization of all projects new or existing. This meeting is held with executive management via
phone conferencing and also face-to-face conferencing.
Work with the project team to design and develop detailed project schedules using
MS Project 2007.
Updating and maintaining the dashboard, project lists, tasks, issues, milestones, risks and other
documentation being used on Sharepoint.
Writing and updating the Standard Operating Procedures as needed based on
project performance and lessons learned throughout the process.
Implementation of a project process flow to all individuals involved in projects.
OHIO DEPARTMENT OF JOBS & FAMILY SERVICES, Columbus, Ohio July2006 to February 2008
Quality Assurance Lead / Requirements Analyst
Planned, designed and implemented quality assurance process for Mercury QTP integration for all of ODJFS.
Provide necessary support and system analysis when needed for the ODJFS business units.
Planning and coordination of two major releases per month. Coordination of releases include
areas of production support staff, database administration staff, scheduling staff, IT technical development staff and other IT staff outside the immediate Client Register Information System-Enhanced (CRIS-E) unit.
Coordination of user acceptance testing of several separate business units within one region.
Project lead for Phase I of the Deficit Reduction Act (DRA) Citizenship. This project was to
require all individuals applying for any medical assistance program to verify citizenship. Responsibilities included providing project management support, standardizing documentation,
Nanette L. Wooten 740-***-****
issue resolution, and provide appropriate status reporting to Business Units and Executive Management.
Project lead for Phase II of the Deficit Reduction Act (DRA). This project entailed patient liability,
nursing homes, partial month restrictive coverage and transfer of resources. Responsibilities included providing project management support with the project planning process, leading the QA team to ensure the project deadlines were completed as scheduled, delegating assignments, provided follow-up documentation for the testing team, issue resolution, and provide appropriate status reporting to Business Units and Executive Management.
Project lead for Ohio Administrative Knowledge System (OAKS). This project entailed to turn off
holds and redirects for all cash payments in the Client Register Information System-Enhanced (CRIS-E) system. Responsibilities included involvement in the project planning and execution, provided status reports to the Business Units and Executive Management, ensured the project was completed within the tight time constraints to avoid federal government penalties.
AMERICAN SYSTEMS CONSULTING, INC, Dublin, Ohio September 1999 to July 2006
Quality Assurance Senior Analyst Lead / Requirements Analyst
Assisted the client with HP migration testing and other ongoing projects.
Maintained deadlines and guidelines for assigned team by interacting with development department
and with the client.
Provided leadership and training in special projects to junior level quality team members.
Provided necessary support and system analysis when needed for the Customer Support Services
team.
Delegated the flow of work appropriately to co-workers to ensure production issues and projects were
completed efficiently and effectively.
Participated in the creating of procedures for the ISO 9001/2000 for the QA Department.
Assisted in the creation of standard SDLC for both government and commercial clients.
Created and maintained test plan documents as well as participate in supporting Project Managers in
the project planning process, implementation and closing of all Department of Commissary Agencies (DeCA) projects.
Wrote and implemented queries accessing the Oracle databases used for verifying testing results and
for setting up test data.
Created weekly status reports to communicate project status to Executive Management and Project
Managers.
Supported several applications including Pick Management System (PkMS), Case and Truckload System (CATS), Direct Store Delivery (DSD), Computer Automated Ordering (CAO), Radio Frequency
Hand Held Units. Utilized Electronic Data Interchange (EDI) to monitor and confirm shipments and orders for the commissary agencies worldwide.
Traveled DeCA headquarters to coordinate and manage client relations during system migration to
production of over 2000 programs.
Support Analyst September 1999 to March 2001
Provided systems analysis and support for DeCA – Defense Commissary Agency.
Utilized DIBS (Defense Interim Business System) program on UNIX & Honeywell operating
systems as method of analysis and support.
Monitored and reviewed status of 19 UNIX servers in US, Europe and Japan on hourly basis.
Trained new employees on ASCI policies and procedures.
Installed and set up US Military Commissary PC’s with various software packages.
Reported and documented any program or end-user problems with Quality Assurance Team to
improve overall product.
Contacted and coordinated with Accounting Control System, distributors, and commissary
personnel to ensure proper distribution of merchandise and funds within DIBS.
Worked with various helpdesks to provide good network connectivity for flow of data to and from
commissary PC’s and UNIX servers.
Updated and maintained Regions 98 database.
Responsible for DIBS Newsletter bi-monthly updates.
EDUCATION
PMP Certification Obtained December 2007
Member of Project Management Institute Organization September 2007 to Present
Columbus State University Business Management Technology
Columbus, Ohio March 1999 to May 2002
DeVRY Institute of Technology Computer Information Systems
Columbus, Ohio July 1983 to August 1984
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