Sales Manager

Kim Houston

*** ********* ****, ************, ** 32221 904-***-**** ************@*****.***

Objective

Travel and tourism professional seeking employment in an environment where I can diversify and improve upon the skills gained during my career. With demonstrated success in many facets of travel and tourism, I’m searching for a position which will benefit from my business experience while promoting my interest in learning and growing. Experience

2014-2020 Owner, Beach Pup Grooming Spa, St. Augustine, FL Created the brand, built the salon, curated retail products & staff to achieve a laid back, cage-free, holistic environment for customers, clients, & grooming team. World-class dog grooming & dog products. Doggie Daycare, Doggie Taxi & Doggie Hotel Services offered. Business is now closed due to the COVID-19 outbreak. 2013-2014 Travel Agent, World Travel Holdings, St. Augustine, FL Travel Agent selling cruise vacations and travel insurance. Answered incoming calls & converted inquiries to sales while exceeding all sales goals. Worked from home selling vacations from all major cruise lines including Disney, Carnival, Royal Caribbean, Norwegian, Holland, Cunard, etc.

2011-2013 Owner, Medical Travel Agent & Patient Coordinator, Luxe Hospitality, Mexico & St. Augustine, FL Owner of successful medical travel agency working with physicians in Mexico and patients in the US and abroad. Arrange travel, medical surgeries and procedures, follow-ups and patient support. 2007-2011 Regional Vice President, Adventure Hospitality, Tijuana & Cancun Mexico, St. Augustine, FL Successfully achieved profitability after history of financial loss. Achieved & consistently surpass occupancy and revenue goals. Created/developed successful sales manager-in-training program focused on internal promotions/retention. Develop & implement strategies for revenue generation, guest service, marketshare & overall performance to achieve goals. Hire, train, & develop managers and team members. Develop and analyze budgets, goals, success plans, and business plans. Sales, marketing & advertising development plans and procedures. Maintain positive working relationship with investors. Market analysis, positioning, revenue management, demographic analysis for all properties. 2001-2006 National Director of Hilton Brands – Island Hospitality, Charlotte NC Direct sales & marketing, food & beverage/catering & operations performance of 18 Hilton properties (Hampton Inns, Homewood Suites, Hilton, Homewood Suites, Doubletree). Hire, train & direct team of Area & Regional DOS & General Managers, 35 GM's, revenue manager & accountant. Deliver results & ensure accountability. Develop budgets, goals, marketing plans, performance reviews, and standard operating procedures. Maintain a positive working relationship with Hilton brand corporate team. Home-based position with extensive travel. 2005 Regional Director of East Coast Sales & Operations – Island Hospitality, Naples FL Direct the sales, food & beverage & operations efforts of NE region (18 Marriott properties) while maintaining responsibility for all Hampton Inns-33 hotels total. Home-based position with extensive travel. Promoted to National Director of IH Hilton Brands.

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Kim Houston

2003-2005 Brand Champion/Regional Director of Hampton Inns – Island Hospitality, Naples FL Direct the sales, food & beverage & operations efforts of 13 Hampton Inns. Improved marketshare, guest service scores, Hilton QA results responsible for the sales and marketing efforts, financial performance & operations. Successfully prevented Hilton re-brand of Hampton Inn-Tallahassee Florida. Home-based position with extensive travel. Promoted to East Coast Regional Director.

2002-2003 Area GM/DOS & Trainer - Hampton Inn, Naples, FL – Island Hospitality, Naples FL Originally hired as DOS & promoted to GM within 3 mos. Successfully transformed Naples FL property to award winner through leadership, community networking, sales & marketing strategies. Promoted to Brand Champion/Regional Director. 2001-2002 General Manager/Director of Sales - Hampton Inn, Naples, FL – Island Hospitality, Naples FL Manage the operations and direct the sales and marketing efforts for this 107-room hotel. Successfully transformed this property to award winner through leadership, community networking & marketing strategies. Raised property rank from 539 to 123 by 2003 year-end. Achieved three consecutive "outstanding" grades from Hilton Quality Assurance (first

"outstanding" grade received at this property since February 1996). Promoted to Area GM/DOS of 12 Hampton Inns. Awards & Acknowledgements

2002 & 2003 GM and Hotel of the Year, Hampton Inn Naples FL - Island Hospitality Management Education & Training

2013-2014 World Travel Holdings, St. Augustine FL

Travel Agent Certifications: Carnival, Cunard, Disney, Holland, MSC, Norwegian, Princess, Royal Caribbean 2001-2007 Hilton Hotels, Memphis TN:

Owner Certification, Multi-Unit Manager, Revenue Management, General Manager, Sales & Marketing 2005-2006 Marriott Hotels Intl., Bethesda MD:

Owner Certification, Multi-Unit Management, Revenue Management, General Manager, Brand Immersion

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