Sales Customer Service

MICHAEL NNAMDI OLOKO

Mobile No: +971-*********

Email Id: ****************@*****.***

Dubai, U.A.E

PERSONAL DETAILS

Date of Birth : 19/02/1990

Gender : Male

Marital Status : Married

Nationality : Nigerian

Languages : English

Visa Status : Freelancer Visa/ with NOC

OBJECTIVES

To seek challenging career with a dynamic organization that offer the opportunities knowledge and abilities to explore and grow and enabling me to contribute positively towards the organization Profitability goals and objectives

CORE KNOWLEDGE AND SKILLS

– Need Anticipation – Writing/Taking Orders – F&B Service

– Menu Presentation – Identification Checking – Table Preparation/Cleaning

– Answering Phone – Menu Recommendation – Sanitation

– Bill Generation – Payment Collection – POS System

EXPERIENCE

POSITION : WAITER

COMPANY : NASREEN RESTAURANT, DUBAI

DURATION : 2017 – February 2019

DUTIES

Greet all guests pleasantly and escort guests to table.

Assist customers with menu brochure and wine list and respond all queries and recommend choices.

Monitor all order for drink and food and assist in timely delivery.

Monitor all items and ensure timely submission to kitchen staff and evaluate billing for same.

Assist cooks to prepare and prioritize order for customers.

Administer individual order and serve it appropriately.

Ensure refilling of all water glasses and coffee cups and assists in any additional orders.

Maintain and ensure optimal level of customer services.

Take food and beverage orders and communicate to the kitchen through POS system

Deliver orders to the table in a timely manner

Ensure quantity, quality and accuracy of order

Set up food stations and tables as directed

Clean tables and ensure that they are bussed appropriately

Monitor food from kitchen to table and provide optimal service to customers.

EXPERIENCE

POSITION : SALESMAN

COMPANY : SONY ELECTRONIC COMPANY

DURATION : 3 YEARS

DUTIES

Welcome customers to the store and answer their queries

Monitoring sales and market trends within specific industries

Coordinating delivery of product or services

Understanding pricing strategies.

Ensure high levels of customer satisfaction through excellent sales service

Demonstrating specific product functions and uses

customer relations with existing clients

Assess customers’ needs and provide assistance and information on product features

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

“Go the extra mile” to drive sales

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

EDUCATION

High School certificate

Government Technical College, Nigeria (2006)

ADDITIONAL CAPABILITIES

Excellent communication and interpersonal skills

Ability to understand and follow food sanitation and safety protocols

Deep understanding of operating food service equipment

Working knowledge of housekeeping procedures

High degree of personal cleanliness

Willing to work flexible hours

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief and nothing has been concealed or distorted

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