Network Engineer Sales Representative

Alexander Iglesias

305-***-**** E: **.************@*****.***

Hialeah, FL 33013

PROFESSIONAL SUMMARY

Experienced Network Engineer with over 6 years of experience in Information Technology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

SKILLS

Understanding of OSPF, EIGRP, BGP, and other routing and switching protocols

Active Directory

Hardware and software installation

Virus and malware prevention

Security best practices

Desktop and laptop installations

Data recovery

Mac OS

Windows 10

Windows 7

Windows Server 2008

Avaya software

CTIOS

Print servers maintenance

Network performance monitoring

SolarWinds

Cisco switch and routing

Cisco equipment familiarity

Cisco IOS

VmWare Virtualization

Firewalls, VPNs and security products

WORK HISTORY

NETWORK ENGINEER 11/2019 to CURRENT

Florida Power & Light Company Miami, FL

Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.

Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization.

Developed strategies, budgets and deployment plans to inform and influence management.

Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.

Configured, managed and evaluated multi-protocol network elements to ensure effective end-to-end communications.

Provided detailed information on hardware and software products so that appropriate Directors could make suitable purchasing decisions.

Introduced Tufin infrastructure and management tools to maintain and curate Unified Security Policies.

Assisted in planning and design of Cisco ISE deployment to replace legacy Cisco ACS.

Set Scheduled reports based on violations of any Unified Security Policy within the network.

Assisted in Planning and Documenting RSA and ISE integration

Used ACS to unlock accounts from failed login attempts using RSA pin and Token

Worked with RSA hard Tokens in a Secure NERC CIP environment when accessing any CIP asset in conjunction with SSO.

Assisted in Patching and Documenting RSA Authentication Manager

VPN / DOMAIN ADMINISTRATOR 05/2016 to CURRENT

University of Miami Coral Gables, FL

Troubleshooting CISCO 7975 VoIP phones, and general telecom issues

Curating Access and Troubleshooting VPN access control lists

Troubleshooting, and working with the Network Engineering team to report, and troubleshoot network issues

Server Monitoring, and reporting any known outages (Solarwinds)

Monitoring backup operations on IBM TSO

Curating Security Groups, and Distribution Lists (Active Directory) -

Troubleshooting Office 365 Applications

Troubleshooting and ensuring resolution of Incident and Work Order tickets

Provided user support for Clinical, and HIPPA sensitive applications such as Meditech, and EPIC

Participated in the implementation of a Multi-Factor Authentication System (DUO)

Troubleshooting Cloud Storage solutions such as BOX, Dropbox, Onedrive

Troubleshooting Windows 7/10, and Mac OSX

Curating Access to Shared Drives (Active Directory)

Installing and Troubleshooting Software which encompasses different fields ranging from Law to Medical

Worked at the data center ensuring data-center operations, temperatures, and access where compliant with standard operating procedures

Curated access to Wireless Access Points and the UM Network

Instructed newer employees on VPN, and Domain administration

Briefed Supervisors and Team Leads on events and changes in procedures outside of their scope

Assisted with operations to restore operations to the data center after Hurricane Irma, and faulty electrical equipment shut all air conditioning to the data center

Monitored stability of network and wireless services to ensure comprehensive stability

Drafted training materials and organized training sessions for 4 new employees, and Team Leads

Managed access and maintained stability of wireless services throughout the University

Logged, resolved and escalated on-site and off-site issues

Assigned application access, security roles and permissions

Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations

HELP DESK TIER I/LEVEL II 05/2015 to 05/2016

Humana Miami, FL

Miami/Fort Lauderdale Area -Manage Incoming Incident, and Change Order tickets for several thousand users, using CA Service Desk Manager

Coordinate with other IT departments to Troubleshoot and resolve any reported incident

Investigate, Document, and troubleshoot any Network, Software, and Hardware issues

Ensuring all clinics (CAC of Florida, ContinuCare, METCare, Partners In Primary Care, and Cimcare) received the technical support needed to remain operational, and efficient

Experience with Remote Desktop Support -Desktop OS, and Software Imaging/Migration -Windows 7.0, XP, Server 2008/12, TCP/IP, Active Directory -MSOffice Suites 2010, -Microsoft Lync 2013 -Printer support (Lexmark, Xerox, Epson) -CA Desk Service Manager -eCW Clinical Record Software -Bomgar -HIPPA Compliance -Supporting Electronic Medical Record (EMR) Software

Ensuring the security of sensitive system, and user information

Experience with handling sensitive SSO (Single Sign On) systems

Coordinating support with Clearinghouses (Claimremedi, Availtiy)

REMOTE HELP DESK TECHNICIAN 12/2013 to 05/2015

Support.com Miami, FL

Responsible for providing tech support to small office and home networks

Remote connection to client hardware for troubleshooting purposes

Troubleshooting different endpoint devices

(Laptops, Desktops, Cellphones, Smart TVs, Tablets and Printers) -Troubleshooting Mac OSX, and Windows issues

Ensuring user satisfaction

Used Nexus Remote software for establishing remote connections

TIER 1 TECHNICIAN SUPPORT 04/2012 to 09/2012

Cloud 10 Miami, Flordia

Troubleshooting Satellite connectivity issues for Via Sat customers

Troubleshooting basic home network issues

Working in a High volume call environment

SALES REPRESENTATIVE 05/2008 to 02/2009

Verizon Wireless Miami, FL

Provided customers with tiered services for mobile devices

Offered mobile solutions to business clients

Ensured that customers experience after sale was to their expectations

Performed cold-calling and follow-ups with leads to secure new revenue

Set up appointments with potential and current customers to discuss new products and services

Demonstrated products and specific features at customer locations and special events

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies

MOBILE DEVICE TECHNICIAN 10/2006 to 02/2007

Solectron Miami, FL

Responsible for replacing and servicing mobile devices for Verizon Wireless customers

Mobile Device backup and Security -Ensuring the best possible customer service

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP applications

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties

Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere

Completed quality and fraud inspections on cell phones

Erased user data, debugged application issues and refurbished devices for resale

WAREHOUSE EMPLOYEE 03/2006 to 06/2006

CompUSA Miami, FL

Responsible for night shift warehouse management

Duties included: Shipping manifests, Inventory, repairing and preparing floor products

Sold Computer hardware

Transferred inventory to and from target destinations using forklifts and other transportation vehicles

Maintained accurate inventory records to provide data for use in audits and completion of order requests

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked

Kept warehouse clean and organized to maximize team efficiency and productivity

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

EDUCATION

Some College (No Degree) Economics

Miami Dade College, Miami, FL

High School Diploma 06/2004

Southwest Miami Senior High School, Miami, FL

CERTIFICATIONS

CompTIA Network +

CCNA Routing & Switching

CCNP Enterprise

STUDYING NEW TECHNOLOGIES

Each day I spend 4 hours a day studying, and performing labs, as well preparing study materials for AWS, and Palo Alto certifications.

REFERENCES

Martin Florentino

Network Engineer

Florida Power & Light

PH: 917-***-****

Email: ****************@*****.***

Kieth McCray

Network Engineer

Florida Power & Light

PH: 954-***-****

Email: *********@*****.***

Marcos Martinez

Domain Admin

University of Miami

PH: 954-***-****

Contact this candidate