Customer Service Sales

George Philobos

* ******* ***, ******, ** *****

Cell: 732-***-**** adel96@r.postjobfree.com

OBJECTIVE

To obtain a Business Management role using my analytical skills and critical thinking attributes to help contribute to any organization in areas such as Project Management, Business Analytics, Supply Chain and Logistics.

EDUCATION

Kean University

Bachelor of Science Degree in Business Management (Supply Chain and info System) GPA 3.3 May 2018

Middlesex County College

Associates Degree in Business Administration Jan 2015

PROFESSIONAL EXPERIENCE

DSVAir & Sea, Clark, NJ

Air Export Agent: Jan 2019 – Present

Providing customer service with the client by ensuring timely deliveries, status updates, and following the customer’s SOP. Always receiving high customer satisfaction.

Responsible for coordinating special project cargo such as weapons, radioactive material, dry ice, temperature controlled, government-controlled items, hazmat’s and high-volume direct shipments to the airline companies.

Process and review high volume shipments that arrive daily and make sure they are appropriately set on our day to day flights. Which includes booking, billing, and classifications of the shipments.

Coordinating and communicating with the company’s warehouse daily to advise what is needed on the flight and how much can cargo can fly that day.

Create and schedule pick-ups with the shipper, but also meet our profit margins with providing efficient service.

Understanding and making sure shipments are in accordance with customs to avoid hold ups.

Submit quotations daily for new business and to increase customer base.

Manage and close gateway’s daily for PMC’s

Advanced Logistics LLC, Kearny, NJ July 2018 – Jan 2019

Operations Coordinator:

Arrange orders through working with customers, drivers and the warehouses.

Manage shipments to its destination on schedule.

Resolve any issues that occur during the shipment.

Create the appropriate documents such as BOL’s, DO’s, customer paperwork, etc.

Provide customer with constant updates and present them with reliable customer service.

Process and send invoices to customer through QuickBooks.

Updating Sales force to file new potential customers.

Follow processes and procedures to ensure daily execution of transportation,

Involved with claims if necessary if problem arises.

Keep sales manager up to date with order status.

Advanced Logistics LLC, Kearny, NJ Feb 2018 – July 2018

Logistics Assistant:

Obtain the best rates from carriers to be presented to the customer.

Coordinate shipments to its proper destination in a timely efficient manner.

Receive invoices from carriers to be processed into QuickBooks for payment approvals.

Send customer invoices through QuickBooks to receive payments.

Updating Sales force to document current and potential lanes.

Timely and accurately files any related documents, material purchases, vendor confirmation and price comparisons.

Provided general administrative help to multiple departments within the organization.

Harris Corporation, Clifton, NJ

Procurement Intern: 2016 - 2017

Followed up with suppliers on material and components to ensure timely delivery.

Coordinated and participated in solving issues related to delay in their arrival.

Expedited materials for buyers when needed.

Shadowed under buyers and management on the process of buying material.

Confirmed invoices were paid and closed out.

Determined that the purchase orders had all the necessary documents for audit purposes.

Archived confidential purchase orders and filed them accordingly.

SKILLS/ QUALIFICATIONS

Microsoft Office (Excel, PowerPoint,

Word and Outlook)

Proficient Customer Service Skills

Public Speaking

Cargo Wise experience

Time Management and Interpersonal Skills

Critical Thinking

Organized and detail oriented

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