Business Analyst Team lead
Resume:
Prathyusha Chilla
adel8e@r.postjobfree.com
Professional Summary
8+ years of experience in Information Technology as a Business Analyst and with Project Management.
Proficient in developing and documenting Project Scope, Project Test Plans, Business Requirements Document (BRD), Use case Specifications, Functional Requirement Document (FRD), and workflows.
Excellent understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) - its modeling techniques like Waterfall and Agile (ATDD and Kanban )Methodologies.
Expertise in Serving and leading Agile teams, delivering quality software. Result driven servant leader with skills in delivering projects by efficiently collaborating, coaching and counseling all teams and all stakeholders.
Facilitated Sprint planning, Estimation, Story Point Evaluation, Sprint Backlog Prioritizing, Retrospective, Sprint Reviews and Client demo.
Expertise in Sales force Administration for Service Cloud, Sales cloud, Marketing cloud, Communities and CPQ.
Hands on experience on Calidus True Comp, loaded the data using ETL tools such as informatica.
Designed the Actuate and crystal reports and performed its validation.
Facilitated Sprint Planning helped the team commit to a sprint goal with and break all stories into tasks.
Expertise in using Quality Center/ALM 11.0, JIRA, Bugzilla, Confluence, Rally, Test link, MS Project Suite, MS Office.
Expertise in Risk Assessment for the Test Design & Scenarios and providing on time mitigation to meet the schedules.
Quick learner and expert in understanding the client’s needs / enhancements, co-ordinate with the technical team to deliver the customize products on schedule.
Expertise in developing Test Estimations, Test Plans, Test Cases/Scenarios, Test Procedures, Test documentation and analyzing Test Results to produce accurate Test Metrics covering all type of testing.
Tracking of product quality through relevant metrics and ability to implement, summarize test metrics, including the ability to correlate, create and present result reports for various audiences and appropriate in-phase corrective measures.
Mentored and trained lot of junior resources and handled multiple projects parallelly.
Proficient in analyzing Business Requirements, developing and executing test plans performing functional, Internal Acceptance Testing (IAT) and User Acceptance testing (UAT) to ensure the product meets the system requirements for both Manual/Automated Testing.
Protected the team from over-commitment and prioritized the resolution of defects/bugs. Met goal of addressing and resolving issues.
Worked on decomposing EPICs into smaller user stories for effective utilization by considering and identifying SMART tasks with the help of the team.
Conducted workshops and brown bag sessions and requirement elicitation sessions with end-users, clients, stakeholders, development groups and Subject Matter Experts (SMEs).
Prepared status reports, visualization charts by collecting, analyzing and summarizing information and shared it with the clients and the team.
Strong Knowledge in creating Traceability Matrix, Test Coverage Matrix and Defect Density Matrix.
Proactively involved in Change Management process, Risk Analysis and Root Cause Analysis.
Project Status reporting at regular intervals (Daily/Weekly/Monthly/Yearly) to Clients and senior executives on progress and issues. Document, track and monitor project risks and issues.
Experience in training users and developing training manuals
Outstanding, inter-personal abilities and a self-starter with good communication skills, problem solving skills and leadership qualities.
Technical Skills
Skills
Business Analyst, Callidus – True Comp, Informatica Testing, Sales force Administration and Testing. Salesforce, Oracle
Tools & Utilities
TOAD, SqlDeveloper, Callidus-TrueCompManager, Salesforce, Quality center, ETL tools, Informatica, Actuate, Crystal report, QTP, ALM, Rally, Test link, Bugsy, Jira
Methodologies
Agile, waterfall, SDLC
Managerial Abilities
Strong interpersonal and communication skill along with flexible attitude
& positive approach
• Project planning, Estimation and Implementation techniques
• Change management, Risk Management, Strategic Planning and Reporting
• Ability to lead Onshore/offshore testing teams
• Client Relationship Building
• Ownership of assigned tasks
• Constantly maintaining high levels of accuracy
• Ability to quickly learn any new domain or applications
Certificates & Trainings
5 days session Incentive Compensation fundamentals True comp Callidus.
5 days session on Incentive Compensation Advanced True comp Callidus.
Sales force certified administrator
Sales force certified PD1
Professional Experience:
Client: Irvine Core Build Jan 2018 – Oct 2019
Role: Business Analyst
Location: Powell, Wyoming
Description: Irvine Core Build is a Real Estate sector; the purpose is to create deal runs specifically for retail and core build units in salesforce and verify the calculations monthly /annually.
Responsibilities
Managed all SDLC activities for a large and complex suite of products including New Requirements, Developments, Enhancements and defect fixes.
Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives
Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
Worked towards preparation of requirements management plan, business and functional requirement documents.
Created data flow diagrams and process flow diagrams to facilitate better system understanding.
Raised question to cover multiple scenarios and its expected behavior.
Interpret different Business cases with the onshore and simplify the requirements.
Explained/demoed the requirements to the offshore development team and QA team
Performed the BA role along with the responsibility of QA delivery
Primary source of contact for Irvine functionality both onshore and offshore, also I am SME of Irvine functionality.
Helped the dev team in unit testing and Part of UAT testing as well.
Part of defect triage calls to validate the defects.
Driving 3 teams of 11 resources (Core build -5, Aptus CPQ - 2, Communities - 3 and tenant coordination 1)
Loaded the data using data loader .
Groomed the resources in testing artifacts
Reviewed the test scenarios, test cases, RTMs and Part of test execution.
Send the daily statuses to onshore.
Prepared the presentation on the Testing artifacts to the leadership and management.
Prepare training material and provide in person training, and also training via web conferencing
Gave dome of the requirement build to product owners and clients to set the sign off for the release.
Environment: Sales Force CRM, Agile, Confluence Jira, Google sheets, MS office
Client: CISCO June 2015 – Dec 2017
Role: Sales force Business Analyst, Admin and Tester
Location: Sunnyvale, California
Description of Project: It’s a networking services which involves the performances of web application in various devices such as mobile, destop, iPad etc.
Responsibility
Responsible for creating, managing, and delivering of required documents for application
Prioritize and manage projects sprints and initiatives in accordance with the requirements of business needs
Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs
Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps
Identify Test scenarios, write Test scripts and Test Cases for Mobile and network service requirements
Reviewed the Test cases to the client and made the modifications as suggested.
Prepared Test Data and do the validation both in SIT and UAT Environment.
Performed the testing on the android and iPhone mobiles also on the iPad and shared the results /observations with the client team.
Providing subject-matter expert’s input throughout the whole life cycle of Salesforce.
Part of the Business Calls to give a demo of the Production Testing along with the client team
Part of the status calls to give Testing/Development updates
Strong hands on Rally – Uploading the Test cases, Updating the test cases status, raising defects
Analyzed the defects, gave estimations to the client ·
Environment: Salesforce, Agile, Rally, Bugzilla, Data loader MS office.
Client: Blue Cross Blue Shield Jan 2014 – Dec 2015
Role: Business Analyst, Quality analyst
Location: Detroit, MI
Project Description: Patient relationship management software by Salesforce gives you a platform to transform healthcare by creating stronger relationships between patients, payers, and providers. The CRM software offers you tools to see patient status and progress more clearly and better share information amongst the caregiving team.
Responsibilities
Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and Custom objects of SalesForce.com (SFDC).
Partnered with QA Management to attain testing statistics, understand and speak to the reported results for each application release.
Met with clients, internal business subject matter experts (SME’s), operations analysts, and members of the development team to gather define and document system requirements
Designed and developed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, to meet application requirements.
Conducted Gap Analysis and initiated Brainstorming sessions with Business stakeholders .
Reviewed authorized test cases and RTMs to ensure the functionality is covered.
Part of Dev and QA management in performing the Unit testing, and SIT testing
Responsible for creating, managing, and delivering of required documents for application
Prioritize and manage projects sprints and initiatives in accordance with the requirements of business needs
Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs
Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps
Identify Test scenarios, write Test scripts and Test Cases for Mobile and network service requirements
Reviewed the Test cases to the client and made the modifications as suggested.
Prepared Test Data and do the validation both in SIT and UAT Environment.
Performed the testing on the android and iPhone mobiles also on the iPad and shared the results /observations with the client team.
Providing subject-matter expert’s input throughout the whole life cycle of Salesforce.
Part of the Business Calls to give a demo of the Production Testing along with the client team
Part of the status calls to give Testing/Development updates
Strong hands on Rally – Uploading the Test cases, Updating the test cases status, raising defects
Analyzed the defects, gave estimations to the client ·
Environment: Sales Force CRM, Toad, Confluence Jira, Sales force data loader MS office.
Client: JPMC June 2011 – Dec 2013
Role: Business Analyst, Quality analyst
Location: Dallas, Texas
Project Description: JPMorgan Chase Retail Home lending system module, where in the compensations are calculated based on the loans disbursal.
Responsibilities
Initiated meeting sessions with the business users to elicit/gather requirements and get involved in the process of preparing business specifications and translate requirements into business functionality
Walk the IT team through the business requirements resolve any issues that the IT team has with the understanding of the requirements. Identify Test scenarios, write Test scripts, Test Cases, Requirement Traceability matric.
Involved in creating reports mock ups for end-users using Actuate and Crystal Reports from the gathered requirements.
Involved in development of Business Requirements in preparation of Design and Functional Specifications for Business Needs and Processes.
Drafted and implemented Requirement Traceability matrix using Excel Spreadsheets, which encompassed URS, FRS, and Test Cases and highlighted major Milestones achieved during the same.
Worked in understanding monthly recurring revenue (MRR ) and Annual Recurring revenue (ARR)of various roles.
Documented the technical Mapping document with the mapping of fields .
Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively to organize and catalog requirements, documents, and use-case documents.
Prepared and reviewed Test cases expected results (DCM’s), prepared the Test Data referring to the true comp tables
Work with the development team to ensure that they understand the functional specifications. Facilitated brainstorming and walk through sessions.
Loaded or imported the data into True Comp using SQL developer/ Toad and ETL informatica.
Ran pipelines using True comp to generate the results for the validation
Executed and validated the Test cases using the SQL and True comp both in SIT and UAT Environments
Ran Automation scripts using QTP
Validated the Actuate/ crystal reports based on the functionality, hence being a part of end to end testing
Strong hands on QC and ALM – Updating Test cases status, raising Defects, mapped the requirements in QC,
Analyzed the defects, wrote Test plan, Prepared entry and exit criteria.
Identified the test cases for UAT. Also performed UAT testing.
Environment: Oracle-Toad, True Comp Manager5.0, Crystal reports, Actuate reports, Informatica Workflow monitor, Quality Center, Toad
EDUCATION:
Bachelor of Engineering
CBIT, 2011
Contact this candidate