Administrative and Management

Amrit Dosanjh

Marina, CA ***** 510-***-**** *****.*********@*****.***

Objective

Seeking opportunities to further expand a career that utilizes the experience I have gained as well as my educational background.

Experience

Office Manager for Plastic Surgeon Dr. Thomas E. Zewert, M.D., Ph.D., Inc 07/2019- Present

Prepares work schedules, review job assignments, and prepares and approves payroll. Provides direction and priorities of work activities within the clinic.

Overhauled office policies and structures, resulting in improvement in efficiency.

Direct management and leadership of entire team including hiring, compensation, retention, performance management.

Manages services personnel including engagement staffing, staff performance/evaluations, effective communication, career planning, and succession planning.

Manage and oversee the office and surgery schedule.

Assist with the Patient Care Coordinator as needed.

Solved any patient complaints or concerns and provided actionable solutions.

Responsible to keep track of all credentialing for the physician.

Compose, edit, and manage documentation in shared computer file that is utilized in the office.

Reviewing, proofing’s ads, scripts for ads and video footage.

Assist with legal matters and correspond with the attorneys as needed.

Coordinate with all contractors for building issues and maintenance.

Main contact for all IT issues including coordinating/ scheduling downtime for necessary upgrades.

Meeting with reps as needed, this includes but is not limited to contractors, interior designers, drug reps, and advertising reps.

Department Coordinator for Anticoagulation, Cardiology, and Nephrology Palo Alto Medical Foundation 08/2018- 07/2019

Assist the Manager with new employee on-boarding assignments and orientation.

Analyzes and coordinates daily department activities to achieve established goals.

Assists Manager in preparing and maintaining meeting materials, business presentations.

Responds to work requests from department staff in a timely and accurate manner.

Provides general administrative and clerical support.

Maintains positive working relationships with department staff and patients.

Patient Service Representative Lead Front Desk Palo Alto Medical Foundation 11/2015-08/2018

Check-in patients verify and knowledgeable with insurance contracts, and accommodate patients as needed.

Collaborate with fellow peers to ensure an efficient workflow.

Completed clerical support such as managing incoming/ outgoing faxes, answering phone calls/ delivering documents to Physician inboxes.

Complete new patient registration and schedule appointments for all the departments.

Train new employees 2-3 people/ month on expectations of the role they were hired for.

Urgent care liaison ensures the front desk adheres policy and procedures, and main point of contact between front and back office.

Patient Service Representative Call Center Palo Alto Medical Foundation 02/2015-11/2015

Answer, screen, and process high volume calls in a professional manner.

Utilize and adhere to the phone scripts and guidelines for triaging calls.

Protect and observe patient confidentiality per policies and procedures.

Obtain and forward messages to the appropriate providers and staff members.

Guest Service Coordinator taste restaurant 06/2009-08/2015

Supervise employees engaged in providing courteous and rapid services to guests.

Arrange events for guests and adjust complaints regarding service.

Increase the revenue by building goodwill and customer loyalty.

Met the demands of a demanding environment by using good judgment and ability to multitask.

Education

Bachelor of Science 2015 University of Phoenix

Healthcare Administration and Management

Associate of Arts 2008 DeAnza College

Communications, Public Relations

Skills

Excellent communication and writing skills.

Good planning and organization knowledge.

Extremely professional with ability to motivate other staff in order to provide good customer service.

Exceptional decision making and critical thinking skills.

Ability to manage fast-paced/stressful situations in a calm professional manner.

Strong attention to detail.

Proficient in Microsoft Word, Microsoft Excel, and Outlook.

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