Employee Relations Sales
Resume:
Suzanne Angheloni
Lakewood Ranch Florida
************@*****.***
SUMMARY
Distinguished 28 year career reflects continual advancement, a depth of valuable and diversified leadership experience, and consistent achievements in driving innovative, cost-effective sales and marketing strategies that produce dynamic business results. Responsible for creating growth of over 100ml in revenue streams.
Proven strengths are in managing and directing all aspects of the Sales and HR process. Cool under pressure and tenaciously do what is necessary to get the job done. Effective communicator, negotiator, and decision maker. Exceptional Relationship Manager, trustworthy, highly-respected, and interfaces positively and professionally at all levels.
EMPLOYMENT HISTORY
Office/Administration Manager January - present
Buchanan Ingersoll & Rooney PC
Managing 50 secretarial administrative staff and supporting 205 Admin staff, 142 Attorneys in the Pittsburgh office. Coaching and developing staff, supporting the management of the Pittsburgh based events. I work with facilities to overseeing all moves and office changes. Working with HR to complete all performance related processes. I partner with the event staff for all of the employee engagement activities and events. I provide daily support to all 205 administrative staff. I am responsible for the non- attorney recruiting and performance management process.
Regional Account Executive 2010 – August 2016
USA Funds, Inc., Indianapolis, IN
Primary contact for all consultative and software product placements related to assigned schools in the North East mid-Atlantic region. I consistently exceeded the yearly revenue goal by 150% for the past 4 years to obtain over 35ml in revenue. Acted as a trusted advisor and expert resource to school customers regarding Financial Literacy programs.
Consulted with postsecondary institutions on their needs and recommendation of products, programs and services that address those needs. Provided campus level support, monitoring trends and building and maintaining relationships.
Worked with USA Funds University to identify schools that would benefit from the Debt Management and Financial Literacy training offered by USA Funds
Providing the schools with Default Prevention software and services and maintaining those client relationships.
Assisting in the identification, development and delivery of value-added services to schools in assigned states.
Reviewed and provided input for the annual sales plan
Assisted in the coordination of User Group meetings in assigned states. Participating in the internal interview and training process for additional sales staff.
VP, Senior Business Partner, Human Resources 2008 – 2010
The Bank of New York Mellon, Pittsburgh, PA
Human Resources Manager for Treasury Services Operations supporting the senior management team and more than 1,800 employees in Boston, Chicago, Dallas, Delaware, New York, and Pittsburgh with all Performance Development and Training Programs as well as recruiting and employee relations issues
Managed a staff of 8 human resources specialists
Managed the Employee Recognition and Engagement Programs
Ensured all EEOC requirements were being met throughout all of Operations
Worked with Employment Law department and Compliance and Risk areas to ensure compliance
Worked with Finance and Compensation on Global Compensation Initiatives for both exempt and non-exempt employees
Managed and facilitated the work restructuring plans and efforts for the Treasury Services Operations unit.
Partnered with the Recruitment Team on the ongoing employment initiatives, Installation of Taleo system and then later transitioning to Brassring systems
Developed a new client On-Boarding Project Team for Treasury Services Operations, and implemented a 6-month pilot for the non-exempt employees at the Dallas Lockbox site
Project lead in implementing the work restructuring plan for the LOB consolidation and migration plan, which includes organizing and implementing the resume workshops, weekly employee questions and answers, Rapid Response Unit meetings and informational retiree conference calls for all 3 shifts
Human Resources project lead on all SCA Government contracts
VP, Regional Sales/Business Development Manager 2007 – 2008
Academic Finance Corporation, Boston, MA
Regional Sales Manager for the Northeast territory including Delaware, the District of Columbia, Maryland, Pennsylvania, and Virginia
Managed a staff of 6 sales representatives, ensuring their ability to meet expected annual sales goals
Developed an new employee on-boarding human resources process for remote locations
Assisted in the development of new competitive education loan products
Created strategies to enable the continual increase of existing $40ml loan portfolio
Responsible for the ongoing development, training and mentoring of the East Coast sales staff
Representing the organization by attending several state and national annual conferences
Participating as VASFAA (Virginia Association of Financial Aid Administrators) Committee Member for the state of VA
VP, Business Development Manager – Education Lending 1998 – 2007
PNC Financial Services Group, Pittsburgh, PA
Responsible for promoting PNC’s education loan product and consulting with college and university administrators in Delaware, the District of Columbia, Maryland, and Virginia markets
Responsible for meeting and/or exceeding annual sales goals, as well as managing and maintaining annual expense budget
Representing PNC by attending annual and semiannual conferences in each state
Responsible for the organization and preparation of state and national conferences
Creating and maintaining customer relationships within the Financial Aid industry
Established new relationships which generated over $35ml in new loan originations
VP, Human Resources Manager – Technical Processing Services and Treasury Services
PNC Financial Services Group, Pittsburgh, PA
Managed exempt and nonexempt recruitment and employee relations staff that supported 6 different remote operations, including Pittsburgh, Dallas, Chicago, NJ, LA, and Atlanta, with a total of over 1,600 employees
Identify and implement employee relations initiatives to proactively address employee relations issues for the Treasury Management line of business
Direct strategic recruitment process for Receivables Management, Implementations and Product Management groups to meet business objectives for Treasury Management (TM)
Facilitated management programs, “How to Manage Difficult Employee Issues”
Facilitated learning and development courses for all HR employees on “How to implement and ensure the Code of Ethics compliance for 2003”
Designed and facilitated HR Risk and Compliance training
Implemented employment process improvement and retention strategies
Participated in restructuring plans and downsizing activities
Worked closely with Corporate Compliance and Corporate Legal departments to ensure Code of Ethic compliance in all TM operations areas
Utilized analytical skills to interpret human resource policies, identify employee issues, and recommend effective solutions to senior management
Worked with TM sales organization to implement new vendor contracts and ensure employee compliance
Participated as a committee member for the PNC Chairman’s Challenge internal sales program, which resulted in exceeding the TM sales goals for 2002
Recruited, prescreened and interviewed MIS, ITS and Networking Services candidates
Coordinated internal employee transfers including negotiating salaries and qualifying all IT candidates
Initiated the development and implementation of the TPS/HR Intranet Website
Assisted in the development and implementation of the corporate wide online Employee Referral program
Assisted PNC managers with offers of outside agency candidates as well as all internal technical candidates
Assured that all EEOC requirements were met on a consistent basis within TPS
Member of the Diversity Recruitment Committee
Sales/Business Development Manager 1996 – 1998
Manpower Technical, Inc., Pittsburgh, PA
Represented Manpower’s Technical Division by developing new accounts and increasing sales with existing clients in the Pittsburgh and Youngstown areas. Supported 17 other traditional Manpower offices with potential technical consulting needs
Developed, managed and coached technical staff and supervised the completion and maintenance of the client database
Provided customers with qualified applicants by screening and interviewing potential IT candidates. Negotiated all salary offers, including relocation and signing bonuses
Successfully met and exceeded net and gross sales quotas for 1997 and 1998
Initiated sales opportunity to obtain 2-year, $90m national account
Represented technical division as a member of the Pittsburgh Technology Council
Attended multiple Diversity and Technical job fairs to recruit technology candidates
TECHNICAL SKILLS
CRM, Lotus Smart Suite, Lotus Notes, Taleo Database, Brassring, Microsoft Office Suite, Salesforce.com,
CAD/Intergraph System
Contact this candidate