Office Service

Tyler Denison

Summary of Qualifications

I take pride in my incredible work ethic, punctuality and dependability. I am used to, and enjoy, a fast-paced work environment. Multitasking and prioritizing are some of my top skills. All my references will reveal my great people skills and diligence.

Professional Experience

Lone Star Toyota 2/2019- Present

Service Advisor

Greeting customers and scheduling service appointments

Cataloguing customers concerns and comments

Writing service orders and descriptions of problems and repairs

Translating customers’ repair problems into standard repair terminology

Explaining repairs to customers

Test-driving vehicles to confirm service repairs

Estimating the cost and time needed for repairs

Handling customer complaints

Assist in troubleshooting IT

Assist in PDI processing

Classic Chrysler 12/2017- 2/2019

Service Advisor

Greeting customers and scheduling service appointments

Cataloguing customers concerns and comments

Writing service orders and descriptions of problems and repairs

Translating customers’ repair problems into standard repair terminology

Explaining repairs to customers

Test-driving vehicles to confirm service repairs

Estimating the cost and time needed for repairs

Handling customer complaints

Assist in troubleshooting IT

Assist in PDI processing

Rushmore Loan Management Services 9/2016- 12/2017

Facilities Technician

Oversee the building's cleaning, maintenance, and safety during normal business hours.

Document and perform assessment of reported problems then notify Facilities AVP to discuss solution.

Oversee work performed by contractor’s meets standards and specifications.

Perform audits to support facility planning.

Assists with departmental and employee moves.

Performs general handyman services.

Oversee and manage maintenance personnel and workers engaged in equipment installation,

facilities equipment repair and preventive maintenance.

Detect and report defective materials or questionable conditions to the Facilities AVP.

Perform prescribed preventative maintenance on machinery and office space as required.

Maintain the work area and equipment in a clean and orderly condition and follows prescribed

safety regulations.

Inventory and stock first aid and kitchen supplies. Requisition when levels reach minimum levels.

Perform mail services functions, including but not limited to: processing of incoming/outgoing

mail, FedEx, certified mail, scanning, tracking, packaging, shipping, posting and related logs,

spreadsheets, reports.

Reception relief as needed.

Attend staff meetings or other company sponsored or mandated meetings as required.

Provide necessary training to the members of the staff.

Perform additional duties as assigned.

Zurich North America 8/2014- 7/2016

Claims Shared Support

Handles basic and routine administrative functions for office

Answers telephones and routes callers appropriately in a professional and timely manner

Filing of internal control reports per defined workflows

Maintains and enters database records as appropriate

Manages claim or legal assignment processes in compliance with special handling agreements or required

procedures, including new registrations, assignment to claim or legal professionals and acknowledgement processing

Generates and processes internal and external customer correspondence

Performs photocopying, scanning and filing documents as required

Manages incoming and outgoing physical and electronic mail and fax correspondence

Manages mailroom activities, including file maintenance, retrieval and purging

Posts journal or voucher entries reconciles accounts and checks for accuracy. Verifies, sorts, posts, and

Check claims, bills, invoices and vouchers.

Orders and maintains facility office supplies as needed

Follows established best practices and procedures for standard tasks

Completes assigned work within established standards for timeliness and accuracy

Provides prompt, courteous and high-quality work in response to management direction and internal customer

Service the needs of customers

Support others who maintain relationships with customers

Process work; prioritize, organize and plan to meet objectives Copart Auto Auctions

Facilities / Mail Room Management 07/2012- 7/2014

Corporate Mail Operation Management. Solely managed and delivered incoming and outgoing mail for approximately 250 employees on a daily basis and in a timely manner

Created and set up corporate mail operations and procedures from scratch

Ordered all mail machines and maintain postage. Keep track of postage and shipping expenses by department

Security Access control. Set up and maintained security access badges for all current employees, dismissed employees and guests

Maintained current CAD drawings for the entire three floor office layout

Arranged and supervised multiple department office moves from California to Texas

New employee desk set up

IT hardware and installs and wire management for new employees and desk moves

Ordered office furniture and kept logs of inventory

Supervised all contractors and maintenance workers on all jobs and projects. Including but not limited to HVAC, electrical and construction

Supervised build out of additional office space

Handy work such as hanging white boards, pictures, and repairs

Event Set up for large corporate functions and meetings

Building Facility Maintenance

Managed monthly company office clean up to ensure the building was clean and organized at all times

Maintained break room supplies and inventory on a bi-weekly basis to ensure items were stocked and budgets were adhered to

Assisted with lobby refresh nationwide for 200+ yards

Managed all incoming delivers including freight delivers, Fed Ex, UPS and USPS Kelly Services; Assigned to Allstate Corp. - Irving, TX 3/2010 – 07/2012 Mail Clerk

Sorted 30,000 pieces of mail per hour on average according to zip code and department

Managed and supervised the loading dock, loading and unloading

Diagnose, repair and maintain single and multi-tier sorters

Work with computer programs such as postal 1

Advanced Skills

Very literate in Microsoft Office. Including but not limited to CDK, WiAdvisor, Power, DeralerConnect, Outlook, MS Word, PowerPoint, Excel, Adobe Photoshop, ProWatch, Footprints. Claims Connect and EZAccess.

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