Customer Service Manager
Resume:
MARGARET WAMBUI MBUGUA
Email: ****************@*****.***
Phone: +974-******** / +254-***-******
I am skilled and hardworking significant experienced in customer service, relationship building, promotional sales and marketing, problem analysis and conflict resolution. Am versatile hardworking, smart and can work with minimal or without supervision. Highly disciplined and like setting goals plus paces. Can work in both cordial and uncordial premises and situation.
PERSONAL GOAL
To secure a position where I can maximize my skills, work experience and make a valuable additional to the team oriented staff and contribute significantly to overall goal of the organization. To work with effective to deliver our services with maximum co-operation in our team.
Competent when working under pressure. Dedicated, independent and responsible with good communication skills. Demonstrate flexibility and adaptability in new situations; readily to develop rapport with clients, staff and superiors.
Personal Details
•D.O.B : 26/03/1985
•Nationality: Kenyan
•Marital Status: Single
•ID NO. : 32985302
•Languages: English, Swahili & Arabic
•Religion : Christian
•Passport No : A2338906
•Gender : Female
EDUCATIONAL BACKGROUND
• 1992 – Kiwanda Primary School
Kenya Certificate for Primary Education. (450/700 Points)
•2004-2001 – Banana Hills Girls High School
Kenya Certificate for Secondary Education C+
PERSONAL SKILLS
•Computer Literate.
•Creative
•Self driven
LANGUAGES
Speaking Writing
English Fluent Fluent
Swahili Fluent Fluent
Arabic Fluent N/A
EMPLOYMENT HISTORY
2017 to Date AL-Hamad International Airport (Doha,Qatar)
Team Leader Customer Service.
DUTIES AND RESPONSIBILITIES
•Monitoring team and customer relation.
•Handling both crisis and complains from passengers from all continents.
•Handling checkings refunds and prove checking passes for airport entries.
•Managing both walk ins and and booking calls for flights.
•Issuing entry pass tags .
•Preparing and submitting daily reports to the management.
2016-2012 Jumeirah Farggi Cafeteria_ Dubai
Head Waiter
DUTIES AND RESPONSIBILITIES
•Coordinate waiters and kitchen staff.
• Greet customers, present menus, and explain daily specials to customers.
•Answer questions related to menu items.
•Take food garnishes and beverage orders from customers.
•Relay food and beverage orders to the kitchen staff.
•Prepare drinks and food garnishes.
•Carry trays of food or drinks from the kitchen to the dining tables.
2011 – 2008 Ethiopia School
•Teacher
DUTIES AND RESPONSIBILITIES
•Plan, evaluate and assign lessons to pupils
•Administering exams and grading my students
•Instructing and coaching oral presentations of the class
•Ensuring good discipline in the institution from learners.
INTERESTS/HOBBIES
•Socializing.
•Reading
•Travelling.
REFEREES
Mrs Jerusha,
Head mistress,
Consolata Ethiopian School,
Ethiopia,
Mohammed Abdulsalaam,
Manager,
Jumeirah Farggi Cafeteria,
Dubai,
Mr Zayeed,
Human Resource,
Al-Hamad International Airport,
Doha,Qatar.
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