Sales Assistant

REDA ARGOUB

Doha, Al Sadd

******** adekyp@r.postjobfree.com

EDUCATION

University Moulay Ismail

2019

University degree in economics and management

Good

National office for vocational training

2017

Technical diploma in maintenance

Excellent

We'd el makhazine

2013

High school degree ( baccalauréat ) littérature division Very good

EXPERIENCE

La dureé beauty saloon, Doha, Al Sadd

17/09/2019 - 23/05/2020

Receptionist and cashier

Consulting with clients on stylistic options for their hair. Listening to client needs to determine their preferences. Describing different hair care products and their benefits. Shampooing, cutting, coloring and highlighting hair. Offering manicure, pedicure, waxing and facial services. Performing scalp treatments.

Acting as salespersons to sell clients hair care retail products. Building a personal relationship with clients to ensure return visits. Adhering to salon safety and cleanliness standards. Managing bookings and welcoming clients into the store. Keeping updated on hairstyle trends and styling method's Handle cash, credit or check transactions with customers Scan goods and collect payments

Ensure pricing is correct

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change Resolve customer complaints, guide them and provide relevant information Samsung store

1/07/2017 - 30/6/2019

Sales assistant

Serving customers

Dealing with customer queries and complaints

Handling payments

Displaying products

Helping with special promotions

Ordering stock

Overseeing deliveries

Managing and motivating staff

Meeting sales targets

Managing stock

Analysing sales

Dealing with takings

Decathlon ( clothing sportswear sports equipment ) 15/03/2015 - 30/6/2017

Supervisor

Settings goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching Receive complaints and resolve problems

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa Prepare and submit performance reports

Deciding on reward and promotion based on performance Hire and train new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Defacto ( clothes brand )

01/01/2014 - 28/02/2015

Customer advisor

Arrange merchandise on shelves according to popularity and other criteria Approach customers and offer them advice on products to persuade them to buy Provide information and other services such as handling returns of merchandise Locate products on behalf of customers

Deal with complaints in a patient and helpful manner Take and record orders through a computer system in person or over the phone/e-mail

Update customer information in databases

Go the “extra mile” to meet targets

Monitor shelves inventory and unload new products when needed Operate cash registers and close daily revenues

Maintain a clean and orderly environment in the store Golden tulip Farah hotel

01/04/2012 - 30/11/2013

Reservation agent

Analyzing all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures. Managing all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times. Developing and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same. Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts. Managing all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis. Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

Venice restaurant

01/7/2010 - 31/03/2012

Waiter

Greet and escort customers to their tables

Presenting menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Preparing tables by setting up linens, silverware and glasses Informing customers about the day’s specials

Offer menu recommendations upon request

Up-selling additional products when appropriate

Taking accurate food and drinks orders, using a POS ordering software,order slips or by memorization

Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Serve food and drink orders

Checking dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area SKILLS

Sales and marketing

Computer skills ( word, Excel, power point, tally.ERP 9 ) Community

Leadership

Team work

Time management

Telephone Skills

Verbal communications

Team spirit

Active listening

LANGUAGE

Arabic

English

French

Spanish

Contact this candidate