Personal Assistant Customer Service
Resume:
Charlene
Robertson
AFRIKAANS AND ENGLISH
Experience
May 2019- Current
Personal Assistant -MJ Electrical
March 2010 –April 2019
Admin Medical Clerk• Dis-Chem Krugersdorp
March 2006–January 2011
Front shop assistant• Witpoortjie Pharmacy
DUTIES
PERSONAL ASSISTANT: -
Day to day responsibilities includes diary, email and correspondence management and additional support to owner.
Organizing and minute meetings.
This role requires excellent personal telephone manner and oral communication skill as well as the ability to solve problems and issues. I work on my own initiative. I have skills and multitask to ensure all parties have the correct information to complete the job. Reconciliation of timesheets for staff payroll.
Responsible for assisting with tenders and processing orders for contracts.
Carry out vehicle inspection daily of all road vehicles prior to leaving premises. Process orders and reconcile fuel accounts and cards. MEDICAL ADMIN CLERK: -
Performing to an exceptional standard in this position, providing exceptional customer service to an extensive selection of customers Responding to phone calls from doctors, medication dealers, medical aids and customers
5 TWO BROTHERS AVE
RANT & DAL
KRUGERSDORP
*********@*****.***
Effectively managed all daily business operations, including monitoring inventory, determining purchasing needs and coordinating on time supply orders and deliveries.
Receiving stock and check against order and delivery notes and process for head office payments.
Sorting products and putting stock on stocking shelves. Entering all dispensing transactions accurately and in a timely fashion into the pharmacy computer system
Fully accountable for accurately filing a wide selection of documents, following instructions extremely closely and faithfully adhering to the relevant guidelines and processes
Coordinated written notification to members, physicians following regulatory guidelines for claims.
Coordinated with members regarding follow up and renewal prescriptions. Verified benefit eligibility for members. Solid knowledge of ICD codes.
Perform clerical functions which included opening, sorting and distributing incoming mail and processing outgoing mail, copy work, and filing using expert time management with little supervision Ensure accurate posting of accounts payable and receivable invoices Order and maintain office expenditure
Prepared telephonically orders and ensure on time delivery, process invoices and control cash receipts
I used a range of computer software for producing reports within my work, keeping data bases and presenting information to support my work: -
Microsoft – Excell, Word and Outlook
Quickbooks
Expocure
I was consistently selected by management as Employee of the Year Education
H/skool Adelaar - 2005
• Pharmacist basic/Certificate – 2011
• Certificate of Adcock
• Certificate of Aspen
• Certificate of best customer service
• Certificate of best employee of the year
References
[Available upon request.]
Contact this candidate