Sales Front Office

TERESA SANJUKTA D’ ROZARIO

Mobile +971-**-*******; E-Mail: *********@****.**.**

CAREER OBJECTIVE

As a service professional, I continuously strive towards personal and professional growth, while adding value to the organization I work with.

PROFESSIONAL ACHIEVEMENT SNAPSHOT

Vast experience in Finance, Sales/Room Reservation, Front Office Operations, Food & Beverage Service, Housekeeping Management,Customer Service and Team Management in the Hospitality Industry.

Worked as a Reservation Supervisor for the pre-opening team, for the largest hotel in Abu Dhabi with 850 rooms and apartments – The Grand Millennium Alwahda

Winner of the Hy-star Program for the year 2009in Hyatt Regency.

Maintaining the highest sales conversion in the department with a target of 25% per month for Hyatt Worldwide Reservation Centre.

Vastly experienced in developing relationships with key accounts and increasing sales for achievement of business targets in the Ritz-Carlton Dubai Jumeirah. Employment Experience with Key Highlights

The Ritz – Carlton, Dubai

Accounts Receivable Supervisor

March 2018 to current date

Posting the credit card payment received from network and reconciling it via the hotel system

Transfer the Daily City ledger posting to Receivable aging and adjust any wrong closing

Make and prepare the final invoices to be forwarded to guest.

Post payment received from Credit Manager that includes (cheques, cash, wire transfer)

Maintain precise records of all incoming payments

Contact clients as needed to ensure payment of outstanding invoices

Generate and deliver reports to different departments as needed

Actively investigate and resolve irregularities in both incoming and outgoing payments

Followup commission invoices with sales Team.

Process Refunds for the guest after approval.

Followup daily for pending payment as per the aging report.

Check Bank Statements

The Ritz – Carlton, Dubai

Income Auditor

September 2017 – February 2018

Accurately record and monitor the revenue of the hotel and ensure a proper OPERA front office data recording and finalizing totals for sun general ledger system interface.

Ensure that all other charges are posted properly.

Check rebates, miscellaneous charges and paid outs. The Ritz – Carlton, Dubai

Executive Reservation Service Coordinator

February 2011 – August 2017

Co-ordinate with the Sales Manager to build and maintain a business relationship with the corporate companies in UAE, GCC region Global companies and American Express Platinum and Centurion card holders.

Conduct Site Inspection for corporate guests.

Participate in Sales Calls and Customer Events, under the direction of the Transient Sales Team.

Create and Update Rate programs, facts and rates in MARSHA and Opera(PMS) as per different seasonality mentioned in the contract.

CompileVIP reservations to report to business travel team.

Handling wholesale, Travel agent reservations and local DMC reservations and assisting the reservation team at any point of time.

Assist with Visa processing and Marhaba Services at the airport.

Handle Group Reservations

Grand Millennium Al Wahda, Abu Dhabi

Reservations Supervisor Pre Opening Team

August 2010 – January 2011

Promote and sell hotel products and services using up-selling and suggestive selling techniques.

Prepare and execute action plans which increase reservation sales and associated business.

Record & process reservations made by phone, fax or emails.

Manage no show reservations by investigation and recording the same.

Maintain knowledge of special rates, offer & promotion.

Assist reservation manager for daily reports.

Hyatt Regency Dubai

Guest Services Office (Worldwide Reservations Centre) January 2008 – July 2010

Dealing with major corporate clients, Travel Agencies, Individual travellers, Government organisation, and Crews.Understanding their business requirements and accordingly sell rooms.

Take room bookings over the telephone and maintain excellent customer service relationship.

Handle Group Reservation& Crew Reservation

Hotel Hindustan International

Guest Service Officer

January 2006 – March 2007

Assistant Reservations Manager

April 2007 – December 2007

Dealing with major corporate clients, understanding their business requirements and accordingly sell rooms.

Generate maximum revenue so that the Average Room Rate of the Company is increased.

Take room bookings over the telephone and maintain excellent customer service relationship. Wipro Spectramind

Technical Service Associate for HP Computers

January 2005 – December 2006

Handling various responsibilities for Hewlett Packard Company & dealing with the Clients in U.S.A.

Taj Bengal

Guest Service Supervisor Food & Beverage

August 1997 – September 2002

Guest Service Officer Food & Beverage

October 2002 – December 2004

Bilimoria&Lalji Tours & Travels

Office Assistant

January 1997 – August 1997

PROFESSIONAL QUALIFICATIONS

Completed Supervisory Development Skills training in Ritz – Carlton, Dubai (June 2013 to August 2013

Completed cross training in Convention Sales in Hyatt Regency Dubai (October 2009)

Completed cross training in Front Desk in Grand Hyatt Dubai (March 2009) COMPUTER SKILLS

Knowledge of MS Word, MS Excel, MS Powerpoint and MS Outlook

Well versed in OPERA PMS 5

MARSHA-Marriott Automated Reservation System for Hotel accommodations

Oasys –Marriott payroll system

FMC – Marriott requisition Inventory system

RESERVE (Hyatt Worldwide Reservation System Software)

OTA’s –online Travel agents website ( Booking.com, Expedia.com, GTA, Agoda ) NOTABLE CONTRIBUTIONS

Rated 1st amongst the Luxury Group of Hotels for “Zero Defect” room.

Recipient of various certificates from The Indian Hotels Company Limited.

Frontrunner of Buffet Carnival for the year 2003-2004.

Certified in Hospitality Foundation Module & Vocational Module (Food & Beverage Service). ACADEMIC CREDENTAILS

PG Diploma in Secretarial Practice from Suffee Commercial College, Kolkata in 2002

Diploma in Computer Application from St. Peter’s Computer Centre in 1997.

Diploma in Travel & Tourism Management from Institute of Modern Management in 1995.

B.A from Loreto College, University of Calcutta in 1994.

Class XII from Loreto House, W.B.C.H.S.E. in 1992.

Class X from Loreto Day School, I.C.S.E in 1990. PERSONAL DETAILS

Date of Birth : 9th October 1973

Address : Surya Niketan Housing Complex,

11A/1A Mahendra Chatterjee Lane,

Block VI, Flat 2A, Kolkata-700046

West Bengal- India

Marital Status : Married

Passport no : Z3800041-validtill 01st November 2027 Licence : Holding UAE driving License for light vehicles

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