Manager

Pawan Kumar kasham

Muhaisnah *, Ibrahim Lootha building, Flat # 701, Dubai, UAE 69111

054******* *******.***@*****.***

Professional summary

Reliable and qualified Manager with 10 years of experience managing variety of construction teams and projects. Created effective communication between personnel, suppliers, design teams and local code officials. Strong background in project management with expertise in safety protocol adherence, customer service and inventory control. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive management satisfaction. resourceful and well-organized with excellent leadership and team building record.

Work history

Manager- Projects, Facilities and Infrastructure, 05/2018 to 05/2020

Kava and chai Owned by crescent group of companies – Dubai, UAE

Managed and supervised project schedules to meet key milestones at every phase.

Coordinated with all the portfolio team and stakeholders to achieve project objective.

Managed day-to-day project operations & facilities, including supervision and assignment delegation for 104-member team.

Managed inspections on stock and other facilities, documented for future records.

Managed Soft and Hard facilities.

Made changes to project scope and cost and effective change management processes to keep project up-to-date.

Addressed contractor issues to ensure swift and successful resolution.

Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.

Collaborated with authorities to present insurance alternatives as part of comprehensive financial plans.

Reviewed project issues and implemented corrective action plan, leading to agile management.

Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

Managed direct reports, including completion of recruiting and hiring processes

Implemented and inspected general health and safety regulations, site insurance and coordinated with the contractors on the same.

Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

Improved productivity initiatives, coordinating itinerary and scheduling appointments.

Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential records and reports.

Supervised and trained project and facilities management team members to provide exceptional service throughout entire experience.

Coordinated and launched grand openings for 5 new stores.

Facilitated on-site staff training and developed processes and procedures to increase accuracy.

Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential records and reports.

Monitored and controlled effectiveness of Project scope, implementing strategic changes as needed for optimal results.

Motivated teams to consistently achieve KPIs.

Carried out reconciliations, monitoring progress against targets and budgets.

Worked closely with Project Portfolio team to establish and deliver to Strategic project needs.

Planning, Preparation and Execution of the Events (Sharjah Entrepreneurship Festival, Dubai Coffee & Tea Festival, STEP Conference, Relay for Life)

Coordinating with Universities and Mall for locations and projects - AUS, Sharjah University, AUD, UOWD, DIFC, Mall Of the Emirates, Midriff City Centre, Dubai Mall and more..

Highlights:

Established facility management structure.

Opened 4 functional outlets.

Direct participation in Design consultants and portfolio team.

Established project management life cycle to obtain optimum results.

Established CFM cycle (Soft and Hard Facilities) to obtain optimum results.

Project Manager, 04/2016 to 04/2018

Midas Group of companies – Dubai, UAE

Diminished costs by reviewing and qualifying competitive subcontractor bids prior to contract execution.

Made changes to project scope and cost and effective change management processes to keep project up-to-date.

Drafted action plans and led meetings with department executives to review project status and proposed changes.

Served as single point of contact for project scheduling and changes.

Oversaw 35 employees during project redesign and renovation process.

Increased process improvement initiatives and troubleshot problems for corrective action to boost functionality and workflow.

Reduced process lags by effectively managing and scheduling employees for optimal productivity while training staff on best practices and protocols.

Strategised long-term business needs, driving customer feedback for process improvements.

Upheld quality standards by monitoring and correcting work.

Worked with PMO staff to create project scopes and implement roadmaps.

Managed as many as 7 projects at once with budgets in excess of 26million AED.

Automated office operations by managing client correspondence, records, contracts and data communications.

Determined project schedules and maintained timeline with proactive adjustments to workflow.

Evaluated product and process disadvantages and suggested solutions including changes to processes, products or quality standards where warranted.

Mitigated risk, coordinated plans and updated specifications to ensure safety and HSE compliance.

Sustained safety protocols with proper, cost-effective and safe handling of equipment and materials.

Interviewed and hired top contractor talent to complete projects on-time and under-budget.

Highlights:

Successfully completed multiple projects for AUS ( American university of Sharjah)

Manager- Projects and Procurement, 01/2011 to 02/2016

Haudiya interiors and constructions – Hyderabad, India

Maintained Project stock levels and resources.

Monitored multiple databases to keep track of all company inventory.

Responsibly managed project planning to ensure consistent smooth running of projects.

Worked closely with portfolio team to maintain optimum levels of communication for the effective and efficient completion of projects.

Generated 4 million in annual savings by implementing new strategies, process and reducing wasted resources.

Created purchase orders.

Procured materials for special projects.

Sourced vendors, built relationships and negotiated prices.

Developed budgets and approved expenses.

Traveled to national and international business locations.

Developed and implemented strategic plan for property management.

Managed projects contract reviews, ensuring full compliance with specifications and regulations.

Carried out day-day duties accurately and efficiently.

Worked directly with Project and procurement teams to achieve optimum results.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Highlights:

Successfully completed 16 construction projects and 64 fit-out projects.

Awarded as Best Project Manager-2014, 2015.

Established supply chain and logistics dept.

Sr. Sales and quality Mentor, 12/2009 to 11/2010

Dell International services – Hyderabad, India

Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

Forecasted product sales and achieved quarterly and annual sales objectives.

Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.

Monitored sales team performance and provided effective training to help reach sales targets.

Authored and maintained well-organised, efficient and successful manual test cases for entire team.

Produced comprehensive 2 weeks quality performance reports, assessing progress towards client goals.

Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Sr. Client Relations Specialist, 04/2007 to 06/2009

ADP Pvt Ltd – Hyderabad, India

Monitored and evaluated service user progress, adjusting recovery programme as necessary to meet desired outcomes.

Built supportive, professional relationships with service users for trusted social care provisions.

Supported clients in appointing professional, recommended litigators and solicitors as needed.

Ensured positive customer experiences throughout the claim life cycle from end to end task.

Adeptly handled 80 of inbound calls per day.

Improved company customer service rating by 95%.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Sr. Sales specialist, 02/2005 to 03/2007

Standard Charted Bank – Hyderabad, India

Handled the day-to-day running sales reports and leads, ensuring high levels of productivity and sales progression.

Performed initial client assessment and analysis to begin research process.

Carried out day-day-day duties accurately and efficiently.

Delivered to 100% targets and KPIs for consistent sales progress.

Worked closely with Sr. Manager to establish and deliver to customer needs.

Sales Executive, 04/2003 to 01/2005

Citi Bank Financial – Hyderabad, India

Qualified prospects to determine potential for future sales and prioritise conversion efforts.

Performed post-renewal tasks by booking orders, and maintained accurate records of renewal opportunities and contract records.

Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.

Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.

Documented daily work in lead development and successful sales.

Skills

Relationship building

Budgeting and forecasting

Staff retention

Project management

Detail-oriented

Productivity improvement

Purchasing and procurement

Risk management

Cost control

Vendor sourcing

Education

Diploma of Higher Education: Business Management, 06/2003

Creative Institute of Management - Hyderabad

Bachelor of Science: Maths, Statistics and Computer science, 04/2002

Osmania University - Hyderabad

Diploma of Higher Education: Interior Design, 03/2011

Creative Graphics Institute

Certified Facility Manager-CFM: Facility Management, 09/2019

American Institute of Business Management - Dubai

ISO 45001:2018 Lead Auditor: Occupational Health and Safety, 03/2020

Green World Group - Dubai

Project Management Professional-PMP: Project Management, 09/2020

Qudra Plus - Dubai

Continuing education in Project Management.

Contact this candidate