Customer Service Management

Summary

Dedicated Professional with *.* years of experience in numerous areas of Human Resources. Proficient in administering corporate HR initiatives, talent management, facilitating training programs, and handling complex situations with professionalism and confidentiality. Good in-depth experience in recruitment and organizational development in a diverse work environment. Keen to be a part of a reputed Organization which offers a challenging role to apply my existing skills.

Key Skills

Contingent Labor onboarding/off boarding process

Recruitment

Performance management

Operations

BGV

Vendor relationship

Payroll/Compensation Process

Work History

Role: Onboarding/Operations Specialist

Duration: Feb-19 to Jun-20

Organization: Deloitte Consulting India Pvt. Ltd

Location: Hyderabad

Job Duties:

Independently manage request for life cycle events of contractors across all the functions within Deloitte USI offices.

Managing requisitions of onboarding, separations and extensions for contractors through timely updates in the internals system like SAP, Fieldglass, and other internal databases.

Deliver superior customer service and process improvements.

Work towards achieving overall Talent Services and V&M goals by implementing strategies and supporting firm Initiatives.

Maintain a critical eye for the tools and resources necessary for smooth running of the business.

Strictly adhere to the process and timelines set for the recruiting/hiring process which includes- Application Management, Offer letter Management and Candidate helpdesk mailbox.

Candidate status reporting with high quality and accuracy- Mailbox management.

Analyze various reports for effective follow up with the stakeholders on the key elements of the onboarding process.

Establish strong working relationships with various stakeholders hiring managers, recruiter, vendor, candidates, etc.

Role: Associate – Talent Acquisition

Duration: Jul-15 to Aug-18

Organization: Sathguru Management Consultants Pvt. Ltd

Location: Hyderabad

Job Duties:

Responsible for Imparting induction and orientation programs for new joiners in the company.

Involved in introducing them to the company’s major work areas and HR policies

through presentations.

Issuing Offer Letters/ Appointment Letters, Completion of joining formalities, workstation allocation etc.

Supported HR Head in smooth completion of performance appraisal process, scheduling reviews, sharing assessment documents, updating increments in HRMS, issue of letters etc.

Facilitate employees in setting their key performance areas and key result areas.

Identify training needs through performance feedbacks, discussions and recommendations etc., along with HR Head.

Assist in conceptualizing Annual Training calendar.

Identification of external trainers-Soft skills, Technical trainings (Oracle, Performance tuning, database security etc.)

Maintenance of training data in HRMS.

Specialist in recruiting positions pertaining to IT, Health Care and Agri industries.

concluded hiring process for critical positions swiftly to meet business deadlines.

Responsible for end to end recruiting process.

Candidate sourcing, Skillset screening, interviewing candidates, Salary negotiations, Reference checking and providing the offer.

Strategizing and administering the recruitment initiatives of the organization with the help of different portals, consultants (including third party), and internal referral program.

Negotiation and fitment of compensation after giving due weightage to Internal equity.

Negotiate and deal with new vendors and closing of agreements as per deadlines and other criteria.

Follow up with technical panel for arranging/scheduling interviews with candidates and further evaluate feedbacks

Screen, evaluate and interact with the candidate and project/division Managers for closures.

Conduct pre-placement talks and campus selections for technical graduates.

Tracking the offer accepted candidates. Guiding and facilitating them in areas of compensation, relieving from previous employer, DOJ extension; to solidify candidate on-board

Maintenance of recruitment management information Systems.

Served as ER-HR for employees in the organization (circa 150+ employees).

Support HR Helpdesk to handle queries and requests from employees, resolving the same within TAT.

Respond to associate queries related to policies, Leave, Payroll and Joining / Exit.

Conceptualize and conduct fun and entertainment activities like birthday celebrations, indoor and outdoor games, annual day etc.

Communicating and discussing with associates about conditions/reasons for exit.

Analyzing the reasons of exit across the organization.

Conducted exit interviews and share reasons of exit to Management.

Education

Master of Business Administration (MBA)- Human Resources

Symbiosis International University

Pune

Bachelor of Science (BSc)

St. Francis Degree College

Hyderabad

Technical Skills

HRMS (Human resource Management)

SAP-HR

FG (Field Glass)

Microsoft Office Suite

Additional Information

Handled Marketing and basic Business Activities for a family Entrepreneurial Establishment.

Assisted with interviewing Event Staff and helped execute a Fashion Festival successfully.

Active Member of a cultural Committee responsible for arranging and coordinating Various Events on a weekly basis.

Surekha Akula

Phone:+91-901*******

Email:*******.******@*****.***

LinkedIn: Surekha Akula

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