Mayka Patricia P. Taluban
Villa **, Najda Street, Abu Dhabi, UAE
*************.**@*****.*********:*******************.**@*****.***
OBJECTIVES
Know no bound in terms of growth. Gain additional knowledge, higher challenges and broader exposures every day. To be able to obtain the job that fits my interest, focus and career path. Exercise more of my extra personal communication/ skills.
WORK EXPERIENCE
Office Staff- Manager’s office/ Marketing and Accounting Department
Arandrea Manpower Agency Co.
VGC Building, Agoncillo St., Malate, Manila
July 21, 2019- February 21, 2020
Responsibilities
-Checks and inputs applicant’s information to file.
-Prepare documents for to be passed and/or check by specific government agency.
-Sets schedules for trainings for first time applicants.
-Call in to applicants for follow up and asking to report to the office.
-Prepare documents for the needed job orders to be evaluated by the government agency.
-Monitors deployed applicants from date of departure to date of end contract if possible.
-Release documents of applicants to tie ups.
Customer Service Representative
TaskUs
Lumina Mall, Imus Cavite
Multi-Skilled Teammate - UK Department (December 01, 2017)
Universal Skilled Teammate - APAC (Asia Pacific) Department (December 11, 2018- July 17, 2019)
Responsibilities (UK Department and APAC Department- Deliveroo Account)
-Answer customer queries through Emails, chats and calls
-Answer restaurant queries through call and/ or emails
-Issue debits for the restaurant through account’s system
-Checks for any disputes in our team’s quality score per week
-Answer rider queries through chats and calls
-Creates/ requests payment adjustment for the restaurants and riders
-Creates/ requests payment adjustment for the restaurant
-Issue debits for the restaurant through account’s system
EDUCATION
COLLEGE Our Lady of Fatima University
Dela Paz Norte, McArthur Highway, City of San Fernando Pampanga
Bachelor of Science in Business Administration Major in Marketing Management
Graduate Class of 2017
ACHIEVEMENT:
Quarter 1- Top Performer 2019 (APAC Department)
TRAINING/ ON-THE-JOB TRAINING
GRBank Corporate Center
Dolores, City of San Fernando, Pampanga
Training Period: November 08, 2016 - February 15, 2017
SEMINARS ATTENDED
September 09, 2012 "True Blue Louisian ka ba, sa Isip at Gawa?: Discovering Roots, Directing Growth Year 2"
Prince Bernard Hall, Saint Louis University, Baguio City
September 18, 2015 “Social Entrepreneurs Society’s Extraordinary change makers”
Hotel Stotsenberg, Convention Hall, Clark Field, Pampanga
February 27, 2015 "Organizational Leadership and Management Seminar"
Our Lady of Fatima University, School Auditorium, City of San Fernando, Pampanga
December 3, 2015 "The Role of BSP in the Economy, Familiarization and knowledge of the New Generation Currencies, Coin Re-circulation and other BSP Advocacies"
Our Lady of Fatima University, School Auditorium, City of San Fernando, Pampanga
July 22, 2016 Unlimited Sales Success: Mastering the New Realities of Selling
Our Lady of Fatima University, School Auditorium, City of San Fernando, Pampanga
September 02, 2016 "Public Relations: The Powerful Tool in the Corporate Organization and Personal Advancement"
Our Lady of Fatima University, School Auditorium, City of San Fernando, Pampanga
PERSONAL INFORMATION
Age : 24
Gender : Female
Place of birth : Dagupan City Pangasinan
Date of birth : March 18, 1996
Civil Status : Single
Citizenship : Filipino
SKILLS HIGHLIGHT
Interpersonal and communication skills
Work Ethics
Customer Service Skills
Computer literate
Microsoft Word, Microsoft Excel, Microsoft Power Point
CHARACTER REFERENCE:
Joan Marco
Managing Partner- Arandrea Manpower Agency
Ms. Marie Toni Prado
Team Leader- APAC Department, TaskUs
Donald Rivera
Team Leader – UK Department, TaskUs
I hereby certify that the information above are true and correct with the best of my knowledge and belief.
MAYKA PATRICIA P. TALUBAN
Signature over Printed Name
s