Rose Isabel A. Abraham

Address: Defense Road

Abu Dhabi, United Arab Emirates

Email add: adekng@r.postjobfree.com

Mobile No. +971**-***-****

CAREER PROFILE:

To obtain a challenging position in a respective, values professional growth and reputable company where my professional experiences, accomplishments and utmost dedication would create opportunities for personal and career growth.

PROFESSIONAL EXPERIENCES:

Customer Service Assistant

Royal Jet VIP Lounge, Abu Dhabi Airport

November 2017 – present

Duties and Responsibilities:

● Greetings and welcoming guests.

● Assisting the passengers during their arrival and departure flights.

● Reporting direct to the General Manager and insuring proper communication.

● Coordinating with the immigration, Police and customs with regards to flight details.

● Organizing the sequence of the flight movement.

Cashier/Admin Assistant

Abu Dhabi National Hotels. Abu Dhabi

November 25, 2015 to November 25,.2017

Duties and Responsibilities:

● Greetings and welcoming guests.

● Received invoices and posted after checking.

● Scheduling data transfer.

● Making weekly report and creating new ideas on how to market the product.

● Making material request.

● Provide the needs and wants of the customer.

● Handling promptly all the telephone calls.

● Doing sales and summary reports.

Front Desk Clerk Associate

Avenue Suites Hotel, Bacolod - Philippines

Febraury 17, 2014 to Febraury 20, 2015

Duties and Responsibilities:

Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

● Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.

Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel.

● Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance to all established standards.

● Making guests reservations

● Assisting guests in checking in and out of the hotel

● Handling cash and card payments.

● Doing forecasting for the upcoming guest reservations.

● Making sales reports and doing inventories.

● Making Sales and Reservation Reports.

● Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.

● Coordinate with Housekeeping department and assist to clean guestrooms. Food & Beverage Attendant

Ascot Hotel, Makati Philippine

May 15, 2011 to November 15, 2011

Duties and Responsibilities:

● Handling any guests issues/complaints/feedback and take appropriate follow-up action.

● Served guests in a friendly and professional manner.

● Worked flexibly to develop individual knowledge.

● Waitering and assisting the guest in their needs and wants. General Cashier

Pizza Hut, Philippines

August 13, 2013 to January 5, 2014

Duties and Responsibilities:

● Balancing Cash

● Processing payments.

● Recording expenses for each customer and using a POS cashiering system.

● Handling any customer’s reservation.

● Managed to deliver exceptional tasks that were assigned such as order taking and assisting the customer.

● Handling phone calls.

● Making Sales report.

Captain Waitress

Old Town White Coffee, Singapore

January 23, 2013 to July 23, 2013

Duties and Responsibilities:

● Training all levels of servers,

● Overseeing the proper order and flow of dishes,

● Informing staff about specials and food that is sold out,

● Keeping the dining areas clean and organized.

Cashier

Bonchon Chicken Restaurant, Philippines

November 24, 2011 to August 24, 2012

Duties and Responsibilities:

● Greeted guests and take orders.

● Handling cash and card payments.

● Conduct general meeting about sales report.

● Proper preservation of cash and deposit to bank timely.

● Making sales reports.

SKILLS:

● Advanced knowledge of basic computer (Word, Excel, Access, PowerPoint).

● Customer Service

● Housekeeping

● F&B and Guest Service.

PROFESSIONAL QUALIFICATIONS:

● High degree in flexibility of prioritizing and executing significant task under time constraints.

● A hard working, eager and easily learned. Willing to invest time and effort to complete a certain responsibility.

● Enthusiastic and result-oriented with professional attitude and well-groomed at all time.

● With good moral character and ethical standard

EDUCATIONAL QUALIFICATION:

Bachelor of Science in Hospitality Management - La Consolacion College, Bacolod City, Philippines PAASCU Accredited Level II (S.O. Exempted)

PERSONAL DATA:

Date of Birth : June 29, 1990

Nationality : Filipino

Civil Status : Single

Religion : Christian

Language : English, Filipino and Numeric Arabic

TRAININGS AND SEMINARS:

Certified TESDA Accredited NCA II - Housekeeping NC- II (April 15, 2009) Nature’s Village Resort Hotel - Certificate of Practicum Training in Hotel Operation (September 7, 2011) Nature’s Village Resort Hotel - Certificate of Practicum Training in Housekeeping (July 2011) Nature’s Village Resort Hotel - Certificate of Hotel Familiarization (April 23,2009) L’ Fisher Hotel Bacolod City - Certificate of hotel Familiarization (September 27, 2008) Marriot hotel Cebu City

Crown Regency Hotel Cebu City

Bohol Divers Resort Bohol - Certificate of Attendance in Ship Familiarization (December 18, 2008) Negros Navigation Philippines

Certificate of Actual Shipboard Training (March 5-6, 2009) Negros Navigation Philippines

Practicum Training in Bar Kitchen and Food Service department. The Chef Restaurant and catering

Palmas Del Mar Bacolod City

This is to certify that the above-mention is stated correct and true based upon my knowledge. Truly yours,

Rose Isabel A. Abraham

Applicant

Contact this candidate