Food Service Cash Handling

CURRICULUM VITAE

PERSONAL PROFILE

Full Name : MUKWELE NJOMI OBASE MUKWELE

Nationality : Cameroon

Mobile : +971-*********

Email : ***************@*****.***

Address : Dubai UAE

APPLYING FOR: WAITER CALL CENTER

PERSONAL SUMMARY

A polite, well-spoken and hardworking waiter and call center with experience of working in a busy restaurant / Hotel environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.

WORK EXPERIENCE

Company : Just Burger Al Ain UAE

Position : Call Center

Year : 6 Months

Company : Doner Basha Just Burger Just Fresh Al Ain Position : Waiter / Call Center

Year : 2 years

DUTIES:

Providing a warm welcome for customers.

Receive food & drink orders & serve customer requests to the standards required.

Serving dishes to customers at tables.

Learning the names of & building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers.

Understand menu content and keeping up to date with any menu changes

Making recommendations from the menu if requested.

Clearing cutlery and dishes away from tables.

Passing food orders through to the kitchen staff promptly.

Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.

Full product knowledge of all menu items and restaurant / Hotel facilities and services.

Check on customers asking if they are enjoying their meals and service.

Ensuring the food service area is left clean and tidy once all the guests have left.

Relaying, preparing and setting tables for the next guests.

Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc. AREAS OF EXPERTISE

Preparing food & drinks

Cocktails

Hospitality

Up selling techniques for wine & meals

Waiting on tables

Taking customer orders

Customer service

KEY SKILLS AND COMPETENCIES

Familiar with all cash handling & Credit card payment procedures.

The motivation to learn new knowledge and skills.

Good Housekeeping duties.

Have a full knowledge of all food & beverage policies and procedures PERSONAL SKILLS

Team player

Guest focused

High standard of personal hygiene.

ACADEMIC QUALIFICATIONS

High School certificate

REFERENCES

Available on request.

Contact this candidate